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Motor Werks INFINITI

Barrington, IL

5.0
677 Reviews
Motor Werks INFINITI | From Digital to your Driveway | Motor Werks @ HOME Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care. Motor Werks @ HOME At Motor Werks INFINITI, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest. It really is that simple. Visit us online to learn more. Motor Werks INFINITI | A Motor Werks Dealership *At home delivery, test drive, and service pick-up/delivery is free of charge within 50 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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1475 S Barrington Rd

Barrington, IL

60010

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Showing 677 reviews

January 08, 2022

Kevin will get you in and out. Trustworthy dealership, keeps you updated about issues found. More

by Cibanes97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perreault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Motor Werks INFINITI responded

Thank you for sharing your feedback on working with Kevin. We are thrilled you were happy with the customer service he provided for the servicing of your vehicle. Thank you for choosing us to earn your business and trust. Welcome to the Circle.

Jan 12, 2022 -

Cibanes97 responded

I am pleased to do business again with Motor Werks INFINITI, I was about to abandon the Infiniti family. Maybe time to reconsider. Thanks for everything.

December 07, 2021

Dean was amazing! Great communication and delivered on his word. He made the process extremely easy and stressless. Motor Werks has a great inventory and streamlined process. More

by Felipe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Dimitri
Dec 08, 2021 -

Motor Werks INFINITI responded

Thank you for sharing your feedback with us. We are thrilled you were happy with your experience working with Dean and the customer service he provided.. Thank you for choosing us to earn your business. Enjoy your new vehicle! Welcome to the Circle.

December 01, 2021

Above and beyond any dealership I have ever been to, fair price and extremely great customer service More

by Thomaswrx14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Motor Werks INFINITI responded

We are thrilled you enjoyed your experience working with us and Frank Yang. Thank you for choosing us to earn your business. We strive to be the best in customer service. Enjoy your new vehicle. Welcome to the Circle.

November 29, 2021

Highly Recommend. Helpful staff. No pressure, didn't Highly Recommend. Helpful staff. No pressure, didn't feel rushed. Not only did we get a great deal, Frank was very easy to work with and made the pro More

by Mhfarooq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
Nov 29, 2021 -

Motor Werks INFINITI responded

Thank you for sharing your feedback with us. We are thrilled you were happy with your buying experience working Frank and Ali. Thank you for choosing us to earn your business. Congratulations on your purchase. Welcome to the Circle.

November 29, 2021

The Motor Werks Infiniti salesmen were aware of my situation of a drunk neighbor damaging my house and totaling my car in September. I have been waiting for months to buy a new QX 60. They called me F More

by KGS
Price
Recommend Dealer
No
Employees Worked With
Taylor Lehotan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Gibrick
Nov 29, 2021 -

Motor Werks INFINITI responded

We are saddened that you feel we were not upfront and transparent with you. New vehicles are priced to the current Market. The vehicle price given to you was the price we listed it for. Our team did offer to try and work with you on the financing of the vehicle. While we understand it can be disappointing when a deal does not work out how one may hope. Our team was upfront and honest regarding the deal. The vehicle did sell for the same price that was quoted to you. New vehicle inventor nationwide is low and a high demand. Our pricing reflected the current market pricing, We are saddened that you feel we were not upfront with you. We take great pride in our reputation and the teams that represent Motor Werks. Thank you

Dec 03, 2021 -

KGS responded

I think it's interesting that your response started with how you are sad and not an apology. Your voice-mail didn't have an apology either so it's clear you don't think you did anything wrong. I brought up several times that it was over priced and you had the audacity to post lower online, that is the bottom line. The fact that you think it's ok to do that to a loyal Motor Werks customer says everything about you, your character and the culture of the dealership. Also, you can tell me whatever you want about the price you sold it at, but given how disingenuous you were with me, I don't believe a word that you say. And if you posted it lower and did a bait and switch when the customer arrived 'because of the market price', that's also sleazy...so please don't try to tell me again how much you're stand up guys...you absolutely are not. The only reason you considered outside financing (after wasting an entire 24hrs with calls) was because you were going to lose the deal. Don't act like you were doing me a favor and went above and beyond, You absolutely did not. Even the comments about the financing were 'we can try'...with no actual commitment. The good thing is, there are lots of brands and other dealers out there so I have moved on.

November 25, 2021

Don’t need to go anywhere else, premium cars at a good price. Really nice place to shop at motorwerks. I ended up buying more than one car that week. More

by Jimstoltz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ball, and Will the.Porsche tech associate
Nov 29, 2021 -

Motor Werks INFINITI responded

Thank you for taking the time to share your feedback with us. We are thrilled Jack and Will exceeded your expectations on your buying experience. Thank you for choosing us to earn your business on your vehicles!. Welcome to the Circle,

October 29, 2021

My Infinity vehicle was purchased at your dealership in 2008. Your service department has performed during that time all maintenance needs and requirements in good turn. At my age I intend to keep on drivi More

by X
Recommend Dealer
Yes
Employees Worked With
Kira Kuszynski
Nov 01, 2021 -

Motor Werks INFINITI responded

Thank you for sharing your feedback. We are thrilled you have been a customer since 2008 and to this day your vehicle is the best you have ever owned. Thank you for choosing us to earn your business and trust. We wish you and your vehicle many happy years to come. Thank you for being in the Circle.

October 28, 2021

A great and accommodating firm to conduct business with. Adding to this, an incredible staff of individuals at every level. I can't write this review without acknowledging my client representative, Dean More

by Audi R8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Dimitri
Nov 01, 2021 -

Motor Werks INFINITI responded

Thank you for the feedback. We are thrilled you enjoy working with Dean and the assistance he provides. Thank you for choosing us to earn your business. Welcome to the Circle.

October 01, 2021

Excellent service. Relaxed environment. Knowledgeable staff. John made the process pain free and enjoyable. Thanks for everything. More

by Steve H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Motor Werks INFINITI responded

We are thrilled you enjoyed your vehicle purchase working with John. Thank you for taking the time to share with us. Congratulations on your vehicle purchase. Thank you for choosing us to earn your business. Welcome to the Circle.

September 21, 2021

We had the absolute pleasure to work with Steve Minks. Steve went above and beyond to to provide an excellent personal experience. This hands down was not only the easiest car buying experience we have ha More

by am.marsili
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mink
Sep 21, 2021 -

Motor Werks INFINITI responded

Thank you for sharing your feedback with us. We are thrilled Steve provided the best personal buying experience you have had. Thank you for choosing us to earn your business. Enjoy your vehicle, congratulations. Welcome to the Circle.

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