Motor Werks Honda - Service Center

Purchased my Accord in 2019. Good experience. Fantastic customer service. Prefer to service my vehicle since then at the dealer ship. No hustle. Adam Weller, my vehicle adviser m Good experience. Fantastic customer service. Prefer to service my vehicle since then at the dealer ship. No hustle. Adam Weller, my vehicle adviser makes my vehicle repairs and service painless. More

I would like to thank Jim DeRosa for his assistance when servicing our CRV. Jim was super friendly and went above and beyond to make sure our car was fixed properly and kept us informed throughout the whole servicing our CRV. Jim was super friendly and went above and beyond to make sure our car was fixed properly and kept us informed throughout the whole process. Thank you, Jim and Honda Motor Werks! More

I am redoing my review, as these guys have went ABOVE and BEYOND their services with me as a distant customer. Much more than any other typical dealership would! Back in March 2021 I spoke to a gentlemen BEYOND their services with me as a distant customer. Much more than any other typical dealership would! Back in March 2021 I spoke to a gentlemen named Rad about a Mercedes Benz GLA45 that I was highly interested in. I live in STL so I was at a distance when purchasing this car. I ended up buying the vehicle and was told I would have within a month or so after the vehicle has made its check out with their inspections etc. First issue they helped fix: During transit to their dealership, they received the car with the spoiler ripped off the vehicle. Causing damage to the car that had me wait longer to receive the car, this was out of their control, and their services were great as they compensated me with a rental here in STL since I was out a car (my previous vehicle was totaled out) so I needed something to drive. I appreciated Geno for covering those costs for me! They still ended up having to send me the vehicle without a spoiler attached due to parts they were waiting on. But over-nighted everything as soon as it reached their facility. Car's spoiler is in perfect condition now and looks flawless. Second issue they have helped fix and solve: Once I finally had the spoiler issue solved and the car was in my possession I took the vehicle to my local dealership to have it pass Missouri Emissions. It Failed. The ECU read that their was issues with the catalytic converter programming error. Even though it was all in tact and the catalytic converter was installed. The local dealership ended up flashing the ECU, this unleashed multiple thrown codes, which now made the vehicle undrivable. Boost error codes, throttle error codes, etc. The car is drivable but will need a retune. The dealership has reached back out and have agreed to pay 90% of the tuning fee's to get the vehicle back to spec and legal to drive in the state of Missouri. Very grateful to be treated as a valuable customer, these guys have done an excellent job to go above and beyond to find a solution to help with this vehicle purchase. THANK YOU!! A+ More

Dealership performed my service and did so in better than the promised time! Great job and was more than satisfied! the promised time! Great job and was more than satisfied! More

Bought a certified 2018 Honda Ridgeline on June 29th from this dealership. Started to notice a noise coming from the vehicle on the expressway. IT was a loud whistling sound coming from the dashboard. I had this dealership. Started to notice a noise coming from the vehicle on the expressway. IT was a loud whistling sound coming from the dashboard. I had recorded a video proving the noise coming from the vehicle and sent it to the sales rep. We also noticed that the sunroof was not sitting flush with the roof of the car. Pictures were taken and sent to the sales rep. This was all sent and notified to the dealership after having the car for a week. This was not a car I was planning to return but because the car was stated certified I as a consumer was under the impression the car went through a thorough inspection of the vehicle and theses issues should of not been missed. I contacted the dealership hoping these things would be taken care of because the car was just bought and it was claimed certified. Unfortunately the answers I have received from motorwerks technicians is these are the characterstics of the vehicle and they wont fix the issues. At first I almost believed them but when i dropped off the car for them to look at they gave me another Honda Ridgeline as a rental. Now with the same exact car the sunroof sits perfectly flush with the roof of the car and I have no wind noise coming from the dashboard when driving on the expressway. Bringing this up to motorwerks that the rental they gave me does not have these issues but they still told me it was the characteristics of the vehicle. As a consumer I feel very duped in purchasing a car from motorwerks. I wish I can add the photos and videos to this review but it looks like I cant. For all the bragging motorwerks does about there customer service and rating, please show me now how great it is. Motorwerks still has my vehicle and I am still hoping for the best! More

I had an unpleasant experience that was made right by Anthony and Jason! Thank you both! When I found that the prices of air filters were MUCH less elsewhere Anthony was happy to accommodate given the ot Anthony and Jason! Thank you both! When I found that the prices of air filters were MUCH less elsewhere Anthony was happy to accommodate given the other details of my previous experience. More

Dana is an attentive “can do” manager, who intervened on two occasions for me, when her colleagues had dropped the ball. Dana followed up promptly with me to ensure the process was back on track and made me two occasions for me, when her colleagues had dropped the ball. Dana followed up promptly with me to ensure the process was back on track and made me feel like a VIP! Her tireless efforts made the difference! More

Jason Glasby’s knowledge grit and determination to make it a pleasurable experience in this uncertain time was both reassuming and a welcome sight that reaffirms that there are people and establishments s it a pleasurable experience in this uncertain time was both reassuming and a welcome sight that reaffirms that there are people and establishments such as this with a heart of gold that will stop at nothing to make sure they provide A+ customer service. Thank you Jason and Motor Werks. More

Honest advice and efficient work! Terry Kioutas and Tracee WIlson were beyond helpful when I needed maintenance on my car. Terry was wonderful when reviewing my cars recommendations an Terry Kioutas and Tracee WIlson were beyond helpful when I needed maintenance on my car. Terry was wonderful when reviewing my cars recommendations and made me feel comfortable with my decisions on what to fix. It can be daunting when you do not know much about cars and he walked me through every option and made me feel confident that I was in the best hands with Honda Motor Werks. He is someone that is very trustworthy and I am happy I was able to work with him. Tracee Wilson in service was amazing as well. She was very knowledgeable with all of the questions I had and kept me informed on the status of my car every step of the way. She was a delight to work with and Motor Werks is lucky to have her has an employee. More

Good service very nice employees they answer all your questions and advise you. Very clean place. They keep you informed about your car service very polite questions and advise you. Very clean place. They keep you informed about your car service very polite More