Motor Werks Honda - Service Center

I have never complained about a business, publicly. Feel free to laugh at my sorrowful tale. I just have to share my experience and hopefully warn others. DO NOT GO TO MOTOR WERKS HONDA IN BARRINGTON!! Feel free to laugh at my sorrowful tale. I just have to share my experience and hopefully warn others. DO NOT GO TO MOTOR WERKS HONDA IN BARRINGTON!!! I went in for an oil change and tire rotation for an 11:15 AM appointment. I didn’t get out of there until 1:45 PM. That’s two and a half hours. At around 12:30 I ask for an update and they tell me that the service should be done soon. I wait another 45 minutes. I walk back there and I can see the technician is just beginning the service. At that point, the rep. informs me that they’ll be closing soon and asked me if I want a loaner. FOR AN OIL CHANGE!!! The first time driving my car after the oil change, I hear metallic pinging from underneath my car. I pull over and look underneath and one of the metal retaining bolts for the skid plate is missing, the other is hanging on by a couple threads. I can also see that at least one other retaining clip was missing as well. I called Motor Werks Honda. They tell me they will pick up my car to replace the bolts and leave me a loaner. Fine, except they show up to pick up my car with no loaner. It’s a comedy of errors, but I was furious. I needed the loaner. Then I get a call from the rep. He tells me that the bolt broke off and was missing because I must have hit something and that the bolts were secured by the tech. That is a complete impossibility. I drove straight home and the bolt flew off while I was driving on a flat road the very next time I drove the car. I would know if I hit something. It would have to have been 8 inches tall!!!!! Maybe something happened when they were in possession of my car. I don’t know. Maybe the tech floored it over a speed bump or scraped the front bumper over a parking stop. All I know is, I didn’t hit anything and I don’t appreciate being told that I did. The remaining bolt that didn’t fall out was loose. So, they’re telling me that I hit something, a bolt got ripped out and the other bolt didn’t get ripped out, it just loosened itself. Give me a break. I get my car back. I look underneath to find a completely rusted bolt in place of the one that was missing. They didn’t even replace it with a new bolt. As if that wasn’t enough, I can see that another retainer clip is still loose and I can remove it with my hand. This place is a joke. At the end of everything the service manager literally said, “I’m sorry for the sh*tty experience” and told me there was nothing he could do. If you go to Motor Werks Honda, you are gambling with your car and potentially your mental health. Do you really want to have to crawl under the car every time you get an oil change to make sure the bolts you drove in with are still there, only to find out they’re not? Do you want to risk wasting two and half hours of your day for a service that should, at most, take 30 minutes if you show up at or before your appointed time? Do you want to be left stranded, expecting a loaner that never shows up? If those things sound appealing to you, then you know where to go; Motor Werks Honda in Barrington! Pick up a genuine Motor Werks Honda flogger for self-flagellation on the way in! More

Manuel was very patient to answer my questions . He stays on top of everything and he’s very professional . He is a gentleman and he really cares about his customers . He has thorough knowledge o He stays on top of everything and he’s very professional . He is a gentleman and he really cares about his customers . He has thorough knowledge of Hondas. More

Purchased my Accord in 2019. Good experience. Fantastic customer service. Prefer to service my vehicle since then at the dealer ship. No hustle. Adam Weller, my vehicle adviser m Good experience. Fantastic customer service. Prefer to service my vehicle since then at the dealer ship. No hustle. Adam Weller, my vehicle adviser makes my vehicle repairs and service painless. More

I would like to thank Jim DeRosa for his assistance when servicing our CRV. Jim was super friendly and went above and beyond to make sure our car was fixed properly and kept us informed throughout the whole servicing our CRV. Jim was super friendly and went above and beyond to make sure our car was fixed properly and kept us informed throughout the whole process. Thank you, Jim and Honda Motor Werks! More

I am redoing my review, as these guys have went ABOVE and BEYOND their services with me as a distant customer. Much more than any other typical dealership would! Back in March 2021 I spoke to a gentlemen BEYOND their services with me as a distant customer. Much more than any other typical dealership would! Back in March 2021 I spoke to a gentlemen named Rad about a Mercedes Benz GLA45 that I was highly interested in. I live in STL so I was at a distance when purchasing this car. I ended up buying the vehicle and was told I would have within a month or so after the vehicle has made its check out with their inspections etc. First issue they helped fix: During transit to their dealership, they received the car with the spoiler ripped off the vehicle. Causing damage to the car that had me wait longer to receive the car, this was out of their control, and their services were great as they compensated me with a rental here in STL since I was out a car (my previous vehicle was totaled out) so I needed something to drive. I appreciated Geno for covering those costs for me! They still ended up having to send me the vehicle without a spoiler attached due to parts they were waiting on. But over-nighted everything as soon as it reached their facility. Car's spoiler is in perfect condition now and looks flawless. Second issue they have helped fix and solve: Once I finally had the spoiler issue solved and the car was in my possession I took the vehicle to my local dealership to have it pass Missouri Emissions. It Failed. The ECU read that their was issues with the catalytic converter programming error. Even though it was all in tact and the catalytic converter was installed. The local dealership ended up flashing the ECU, this unleashed multiple thrown codes, which now made the vehicle undrivable. Boost error codes, throttle error codes, etc. The car is drivable but will need a retune. The dealership has reached back out and have agreed to pay 90% of the tuning fee's to get the vehicle back to spec and legal to drive in the state of Missouri. Very grateful to be treated as a valuable customer, these guys have done an excellent job to go above and beyond to find a solution to help with this vehicle purchase. THANK YOU!! A+ More

Dealership performed my service and did so in better than the promised time! Great job and was more than satisfied! the promised time! Great job and was more than satisfied! More

Bought a certified 2018 Honda Ridgeline on June 29th from this dealership. Started to notice a noise coming from the vehicle on the expressway. IT was a loud whistling sound coming from the dashboard. I had this dealership. Started to notice a noise coming from the vehicle on the expressway. IT was a loud whistling sound coming from the dashboard. I had recorded a video proving the noise coming from the vehicle and sent it to the sales rep. We also noticed that the sunroof was not sitting flush with the roof of the car. Pictures were taken and sent to the sales rep. This was all sent and notified to the dealership after having the car for a week. This was not a car I was planning to return but because the car was stated certified I as a consumer was under the impression the car went through a thorough inspection of the vehicle and theses issues should of not been missed. I contacted the dealership hoping these things would be taken care of because the car was just bought and it was claimed certified. Unfortunately the answers I have received from motorwerks technicians is these are the characterstics of the vehicle and they wont fix the issues. At first I almost believed them but when i dropped off the car for them to look at they gave me another Honda Ridgeline as a rental. Now with the same exact car the sunroof sits perfectly flush with the roof of the car and I have no wind noise coming from the dashboard when driving on the expressway. Bringing this up to motorwerks that the rental they gave me does not have these issues but they still told me it was the characteristics of the vehicle. As a consumer I feel very duped in purchasing a car from motorwerks. I wish I can add the photos and videos to this review but it looks like I cant. For all the bragging motorwerks does about there customer service and rating, please show me now how great it is. Motorwerks still has my vehicle and I am still hoping for the best! More

I had an unpleasant experience that was made right by Anthony and Jason! Thank you both! When I found that the prices of air filters were MUCH less elsewhere Anthony was happy to accommodate given the ot Anthony and Jason! Thank you both! When I found that the prices of air filters were MUCH less elsewhere Anthony was happy to accommodate given the other details of my previous experience. More

Dana is an attentive “can do” manager, who intervened on two occasions for me, when her colleagues had dropped the ball. Dana followed up promptly with me to ensure the process was back on track and made me two occasions for me, when her colleagues had dropped the ball. Dana followed up promptly with me to ensure the process was back on track and made me feel like a VIP! Her tireless efforts made the difference! More

Jason Glasby’s knowledge grit and determination to make it a pleasurable experience in this uncertain time was both reassuming and a welcome sight that reaffirms that there are people and establishments s it a pleasurable experience in this uncertain time was both reassuming and a welcome sight that reaffirms that there are people and establishments such as this with a heart of gold that will stop at nothing to make sure they provide A+ customer service. Thank you Jason and Motor Werks. More