Motor Werks Honda - Service Center
Barrington, IL
160 Reviews of Motor Werks Honda - Service Center
They are an excellent dealer with a good team, but they have trouble connecting within their own team. On a recent service visit, on a brand new purchased vehicle, the service group turned off all my se have trouble connecting within their own team. On a recent service visit, on a brand new purchased vehicle, the service group turned off all my settings for parking safety. Annoying as I now have to figure out how to restore my settings. Then they sent me an automated query about whether I was happy with my service. I responded explaining my problem, and got a response instead asking if I’d like to sell my brand new car to them. The a day later they again messaged me to ask if I wanted to service my old car which I had sold when I purchased the new car. I explained that to them and was told that they would remove it from my file (which they have told me they’d do twice before). They can and should do much better at managing their internal groups. More
No, nobody wants to bring in their car for service every time I’m there. I have a pleasant experience. Kelly always treats me with the upmost respect, always super friendly, and keeps me informed on the pro time I’m there. I have a pleasant experience. Kelly always treats me with the upmost respect, always super friendly, and keeps me informed on the progress of service. The highest compliment I can give him is that I trust him! More
Service is very professional and associates are very courteous. The multiple checks done to the car provides peace of mind that the car is in optimal condition. The valet service is a great value add an courteous. The multiple checks done to the car provides peace of mind that the car is in optimal condition. The valet service is a great value add and allows excellent flexibility. More
The service department at Motor Werks in Barrington is the only Honda dealership that I would trust with my car. They are fast getting you in and out for service, They do a superb job and the people who the only Honda dealership that I would trust with my car. They are fast getting you in and out for service, They do a superb job and the people who work there are all so friendly. I asked for an oil change, filter and tire rotation, Adam service guy only mentioned the blades on my windshield wipers be replaced and I couldn’t have agreed more since I knew I needed those replaced. He didn’t try and sell me the whole part just what was needed, I really appreciate that. They also got me a ride home and a ride back as a courtesy when my car was done and I was ready to pick it up. I have always had a great experience there and would not go any where else. More