Motor Werks Honda - Service Center

I dropped my car off on a Thursday at 7am. My original plan was to wait on the vehicle, and I was told the work (mirror recall + roof crossbars) would take 2-3 hours. I called 2 days prior t My original plan was to wait on the vehicle, and I was told the work (mirror recall + roof crossbars) would take 2-3 hours. I called 2 days prior to check to make sure parts were in, and was given dates that both had arrived at the service center. My plans changed, and I spoke with the technician and requested to pick it up Friday AM instead. I was told this worked and went on my way. I arrived Friday around 8:30am to pick up my vehicle, and after 30 minutes learned that they had given away my mirrors to someone else and were still waiting on new mirrors to arrive. Despite having my car for 24 hours, they work was not complete and NO ONE CONTACTED ME. By this point my ride had long left, and I was given a rental vehicle (after waiting an additional 20 minutes). While I did appreciate the rental, a simple phone call to update me and let me know the vehicle was not ready (or better yet having the parts in as I had been assured they were) would have allowed me to make arrangements vs. rearranging my day to accommodate 2 trips to Motor Werks + extended wait time. More

Pickup, service, and return all went well. i was informed of progress every step of the way. i was informed of progress every step of the way. More

Jason always takes great care of me - I am always pleased with his professionalism and caring with his professionalism and caring More

They are an excellent dealer with a good team, but they have trouble connecting within their own team. On a recent service visit, on a brand new purchased vehicle, the service group turned off all my se have trouble connecting within their own team. On a recent service visit, on a brand new purchased vehicle, the service group turned off all my settings for parking safety. Annoying as I now have to figure out how to restore my settings. Then they sent me an automated query about whether I was happy with my service. I responded explaining my problem, and got a response instead asking if I’d like to sell my brand new car to them. The a day later they again messaged me to ask if I wanted to service my old car which I had sold when I purchased the new car. I explained that to them and was told that they would remove it from my file (which they have told me they’d do twice before). They can and should do much better at managing their internal groups. More

Pleasant experience overall Manny was professional and knowledgeable I was updated and informed of all things related to my vehicle knowledgeable I was updated and informed of all things related to my vehicle More

No, nobody wants to bring in their car for service every time I’m there. I have a pleasant experience. Kelly always treats me with the upmost respect, always super friendly, and keeps me informed on the pro time I’m there. I have a pleasant experience. Kelly always treats me with the upmost respect, always super friendly, and keeps me informed on the progress of service. The highest compliment I can give him is that I trust him! More

Very friendly and customer caring staff. Great customer lounge. Washed and leaned car returned. Thanks Great customer lounge. Washed and leaned car returned. Thanks More

Service is very professional and associates are very courteous. The multiple checks done to the car provides peace of mind that the car is in optimal condition. The valet service is a great value add an courteous. The multiple checks done to the car provides peace of mind that the car is in optimal condition. The valet service is a great value add and allows excellent flexibility. More

Really nice service Adam Weller was personable and answered my questions and he was very interested in good customer service answered my questions and he was very interested in good customer service More

This was the best dealer experience The service was fast and high quality.Thank you. and high quality.Thank you. More