Motor Werks Honda - Service Center

Incredibly disheartening and disappointing experience here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotati here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotations and the like are covered under the lease agreement. After the vehicle was picked up, I received a text message followed by an email indicating a multi-point inspection was completed and I was instructed to review the results. I thought it was odd when requesting a basic oil change/tire rotation that was covered that they'd go through the process of a multi-point inspection as is, particularly on a leased vehicle, but I get it, that's the process, so okay. There were three items that were listed as needing immediate attention and uncertain as to next steps, I texted the service department to inquire as to whether those items were included in the lease agreement and received no response for the next number of hours. I was occupied at work so didn't have the opportunity to call over, but a few hours later I was sent a bill for $429 for the services that I anticipated were included but from what was discussed with Paul in the service department (who was outstanding) they in fact were not covered. I was never informed of this until after the fact with the services being performed and ended up paying the bill due to the service department being on the verge of closing and needing my car back. Paul mentioned running my concerns up the food chain, which I'd envision he did, as I received a text message the next day from Ibraheem Al-Wari requesting a text back in order to, "ensure complete satisfaction," and that they, "will do everything in our power to gain your complete satisfaction." So I sent him basically what I'm posting here and . . . radio silence. Nothing in the least bit in terms of even making an attempt to remedy things or even address them, just empty words that amounted to nothing. So as stated, such a disappointment and something I'm not used to from Motor Werks, as I've had great experiences prior to this. Hope this helps someone. More

First of all, I bring my car in for a diagnosis. Head Gasket and Leaky Fuel Injectors on my 2018 Honda Accord. Evans Marinakis was my service advisor. In the beginning there was a whole problem with Head Gasket and Leaky Fuel Injectors on my 2018 Honda Accord. Evans Marinakis was my service advisor. In the beginning there was a whole problem with the warranty company, that took forever to get anywhere with. The warranty company did not cover the repair. So I had to pay breakdown of my car which was over $2,000. I pay it in full and walk out the dealership with my keys. To the parking lot I see my car, with the drivers door window wide open, covered with a garbage bag. Outside. In the middle of winter. Total disrespect of property. And just flat out lazy by the techs. I open my back seat door to my cylinder head in a box covered with all sorts of my car parts on top of it(intake manifold, all sorts of bolts and gaskets). I take the box right to the machine shop to get my head resurfaced and cleaned, normal procedure. The machine shop takes one look and says the valves were bent in the process of removing. I paid an extra $200 to the machine shop so they could fix this issue. I go ahead and contact Mr.Marinakis and let him know about the situation. Mr.Marinakis then follows up and says “yeah, I have no clue. Technician said he took it out and put it in a box and that was it.” Clearly not taking responsibility of damage to my vehicle. Clearly doesn’t want to work with a customer and make things right. Never coming back to this dealership. Unprofessional and no respect of another’s property. I’d advice not taking your car here for service, very unprofessional. Can’t even take responsibility of damage they caused. Wish I could give 0 stars because I would. More

I had the pleasure of working with Isabella Wiechec at the Motor Werks Honda Service Department in Barrington, and I cannot recommend her enough! Isabella informed me about an axle leak repair that needed the Motor Werks Honda Service Department in Barrington, and I cannot recommend her enough! Isabella informed me about an axle leak repair that needed attention and went above and beyond to help me get the necessary part and schedule the service. Her professionalism, attention to detail, and ability to clearly explain the issue and the solution were outstanding. She made the entire process seamless and stress-free, demonstrating an exceptional level of customer care. Thanks to Isabella’s excellent service, I am now a new customer who will soon become a returning customer for future services. More

Another flawless experience getting my Acura serviced at Motor Werks Honda thanks to Evans who was just fantastic! Very friendly and super helpful service :) Motor Werks Honda thanks to Evans who was just fantastic! Very friendly and super helpful service :) More

Damla is super helpful and she informs us promptly about the vehicle. She also guided well for the entire service process very professionally. I highly recommend her. Thanks the vehicle. She also guided well for the entire service process very professionally. I highly recommend her. Thanks More

Akema took care of our service with ease. He ensured to be early at work to accommodate my work schedule and made sure I got in time to work. You guys genuinely care that’s why I came three t He ensured to be early at work to accommodate my work schedule and made sure I got in time to work. You guys genuinely care that’s why I came three times to buy 3 different cars with you. And, will continue. More importantly Akema made sure to car wash and vaccum for small service. I appreciate the customer service and truly enjoy the vibes at this dealership. Customer for life. More

Easy appointment set up. Service issue resolved. In and out quickly. Professional customer service. Damla is a hero!!! Service issue resolved. In and out quickly. Professional customer service. Damla is a hero!!! More

Thanks for the prompt communication and timely service duration. I highly recommend Motor Werks Honda. Loved the video! duration. I highly recommend Motor Werks Honda. Loved the video! More

Excellent customer service, the employees were awesome. Overall a gray experience I’m very satisfied with my purchase and service. Overall a gray experience I’m very satisfied with my purchase and service. More