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Motor Werks Cadillac - Service Center

Barrington, IL

4.3
49 Reviews

49 Reviews of Motor Werks Cadillac - Service Center

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July 14, 2019

Excellent customer service an friendly staff! I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and th More

by Kiki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Weller
Jul 18, 2019 -

Motor Werks Cadillac responded

Thank you for taking the time to share your feedback on Ross, Adam and our service team. They strive to be the best in customer service experiences. The customer experience and work is the number 1 priority. We appreciate your loyalty to the team. Enjoy! Thank you for being a part of the Circle.

March 05, 2019

We love Ross Wear. He is the best ! My family always keeps at least two Caddy vehicles. Two years ago, the service team in Barrington dropped the ball for a few times. We did consider sw More

by Jeffrey Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Motor Werks Cadillac responded

Thank you for giving us the opportunity to earn your trust once again. We appreciate you taking the time to share your feedback with us. We are very proud of our service team at Cadillac of Barrington and Ross is an asset to the team. We are thrilled you have enjoyed working with him for your servicing needs. Thank you for being in the Circle.

January 25, 2019

Excellent service for my 10 year old Cadillac. I have been driving for over 50 years and have experienced every level of motor vehicle service from unacceptable to exceptional. I am very pleased More

by Bessie23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Weller
Jan 25, 2019 -

Motor Werks Cadillac responded

Thank you for taking the time to share your experience and feedback with us. We are thrilled you appreciated and enjoyed working with Adam and Ross. Our teams number one goal is to provide great experiences with customer satisfaction. They truly model this. We look forward to working with you in keeping your vehicle in good health and building a long term relationship with you. Welcome to the Circle.

January 05, 2019

Good follow through Adam and David were great with helping me with some questions I had about my XT5. Got questions answered. Scott was helpful with my request. More

by Depeche07
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Snyder, Adam Weller, R Scott Carey
Jan 09, 2019 -

Motor Werks Cadillac responded

We are thrilled our Cadillac Team's assistance provided the answers you needed. Thank you for sharing your feedback on your experience. Congrats on the XT5. Welcome to the Circle.

August 07, 2018

Warranty work honored Frank and Marty took great care to be sure that my vehicle, which was certified pre owned by them in 2016 was repaired. I needed shocks and dealer in More

by Smoothride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Fiore, Marty Sawicki
Aug 14, 2018 -

Motor Werks Cadillac responded

Thank you for sharing your experience and feedback with us. We are thrilled Frank and Marty were able to assist you with your repair. Welcome to the Circle.

June 21, 2018

Great Service Department !!! I recently brought my car in for a pretty simple fix which was covered under warranty. They also addressed another cosmetic issue with the car and imm More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Sawicki
Jun 21, 2018 -

Motor Werks Cadillac responded

Thank you for choosing to service your vehicle with us. We are thrilled you enjoyed working with Ross and Marty. We look forward to working with you again. Welcome to the circle.

April 08, 2017

Terrible Communicarions The first visit was to replace the driver side mirror. They were to check on parts and pricing and call. 2 weeks went by ... no call ... went elsewher More

by john battin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
none of the above
Apr 10, 2017 -

Motor Werks Cadillac responded

Thank you for bringing this to our attention. Please email us with the best way to contact you at reviews@motorwerks.com so we can escalate this to our Guest Relations Manager. We are sorry about the experience you had.

January 19, 2017

Excellent consistent service and repair, the Best! Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edi More

by Demetrios
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ross Wear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mechanic, Doug Hirsch
Jan 19, 2017 -

Motor Werks Cadillac responded

Thank you for the review and for sharing your experience with us. We love hearing it! Welcome to the circle.

April 28, 2016

Awesome Car buying Experience!!!! ,The service I received was awesome. This was my first time actually going out and looking for my fist car and I had told myself I wanted to look arou More

by vanemunoz6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Gianaris
February 16, 2016

Cadillac Service gone to xxxx I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until r More

by Buddha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan and Greg in service, several in call center.