Motor Werks Cadillac

Cadillac Service gone to xxxx I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until r I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until recently, the service was great, they had the BEST service manager on this planet, great service writers , mechanics. and sales staff. Today, all the good people who built this business ARE GONE and service is not acceptable or honest, prices have jumped, and analysis of work needed erroneous and dishonest....AND you now talk to a call center to schedule service, not the service writer, call center personal don't have a clue about automotive repair. I got bounced back and forth several times before I finally said let me talk to the service manager.. Got his voice mail, but at least he called me back. Their attitude was good, friendly and I thought OK, I'll give the newbie's a chance, I got my oil changed and an estimate on other work needed, upon reviewing it I felt I needed a second opinion, got one from another garage, had work done, and finally concluded something not very good was going on at MW's of Barrington, and I became VERY upset that my favorite dealer of 30 years has apparently adapted a new business plan which to me is unacceptable and not ethical. I hope the owner gets a handle on this and corrects the problems. Until then I'll support independent family owned and operated automotive businesses. who have their thumb on the pulse of their business.. More

Best Car Buying Experience Ever! Purchased a 2014 Buick Encore a week ago. Dan, Rick, and Ed made our car buying experience the best we ever had. Great customer service. Hope to co Purchased a 2014 Buick Encore a week ago. Dan, Rick, and Ed made our car buying experience the best we ever had. Great customer service. Hope to come back one day and purchase a new Caddy! More

Ask for Ryan Martin in sales Was glad I had Ryan Martin for my sales person. He's really good and professional at his job--goes the extra mile for his customers. Was glad I had Ryan Martin for my sales person. He's really good and professional at his job--goes the extra mile for his customers. More

2015 SRX Smooth transaction. Everyone involved was very helpful. Aside from a delay in taking delivery of the car, I was pleased with my second purchase from M Smooth transaction. Everyone involved was very helpful. Aside from a delay in taking delivery of the car, I was pleased with my second purchase from Motor Werks. More

My purchase of 2015 ATS Bill and Steve went extra mile to make me happy with a deal. They offered me different models to fit my needs and finally came up with a good combinat Bill and Steve went extra mile to make me happy with a deal. They offered me different models to fit my needs and finally came up with a good combination of a new car, lease terms and gave me a good price for my trade-in car. More

All Questions Answered----Complete Satisfaction I did have some questions about reduction in air pressure, especially in my right front tire. One of the service associates , Mr. Quinn , took the ti I did have some questions about reduction in air pressure, especially in my right front tire. One of the service associates , Mr. Quinn , took the time to alleviate my concerns. He is most knowledgeable and patient. In addition he gave me the phone number for Cadillac customer care which I appreciated. Motor Werks' outstanding reputation is well deserved. Dr. Larry J. Powitz More

Our recent purchase We recently purchased a Certified Used (2011) Cadillac CTS from Joe Quintenz of Motor Works. We were completely satisfied with our experience. This We recently purchased a Certified Used (2011) Cadillac CTS from Joe Quintenz of Motor Works. We were completely satisfied with our experience. This was our second purchase from Joe. He explained and showed us all the features of the CTS, as our last purchase was in 2003! We would highly recommend the Motor Werks and Joe. Bob & Janet Wold More

Good service - as expected. Brought my new Cadillac in for a number of items. Top tech worked on my car. Reviewed all issues and everything was done in timely fashion. Comfortab Brought my new Cadillac in for a number of items. Top tech worked on my car. Reviewed all issues and everything was done in timely fashion. Comfortable waiting area and courteous service. But, honestly, I expected nothing less. And, I got a car wash to boot!!! More

SRX-Service for Mileage& Recall Motorwerks Cadillac has a great service department. Knowledgeable, friendly and very professional. I have purchased 6 Cadillacs from Motorwerks Ca Motorwerks Cadillac has a great service department. Knowledgeable, friendly and very professional. I have purchased 6 Cadillacs from Motorwerks Cadillac since early 2003 and always used the Service Department. Great people to do business with. More