Motor Werks Cadillac

Great dealership / great sale personnel Just bought A vehicle from them, Ford Explorer, and it was a great experience. Called a day before to schedule appointment, I arrive on time. Sales pe Just bought A vehicle from them, Ford Explorer, and it was a great experience. Called a day before to schedule appointment, I arrive on time. Sales person Frank was waiting for me with the vehicle being ready for the test drive. When I took the truck for test drive, Frank start working on my trade in. A few min later we start negotiating. With in an hour I was on the way home with my new vehicle. I will recommend that place to anybody who is on the market for any vehicle, great experience, highly recommend. And if anyone reads this and want to go there to shop for a vehicle, see Frank, and you won't be disappointed, great sales person More

Good customer service Bought a used BMW from them. Car had a few glitches on the test drive and they were taken care of prompt. One more small issue, and the service manag Bought a used BMW from them. Car had a few glitches on the test drive and they were taken care of prompt. One more small issue, and the service manager said it will be taken care of. More

Excellent consistent service and repair, the Best! Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edi Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edition sedan. Ross, the Service Advisor is the best, he is always consistent with appointments, parts, and scheduling; also, the paperwork is processed quickly without having to wait forever. Doug the Service Manager is always there to make sure warranty issues are covered, and it all works well. Tim the Mechanic is the Best, whatever he repairs is done right the first time and he is great at diagnosing problem. Tim replaced my Magnetic ride Strut. I have no relation to this dealership or the people there, but it's true they are the best. If you want it done right, go to Cadillac Motor Werks! Thank you, Demetrios More

A Great Place to Shop! Our salesman, Frank Fiore took the time to explain to my wife and I about every option on the new car we purchased and how they worked. My wife loves Our salesman, Frank Fiore took the time to explain to my wife and I about every option on the new car we purchased and how they worked. My wife loves the new car! Thank You Motor Werks and a special Thanks to Frank Fiore. 👍 More

Pleasant car-buying experience Brian was very pleasant and helpful in providing me with the information I needed to make an informed used car purchase.The car appears to be in good Brian was very pleasant and helpful in providing me with the information I needed to make an informed used car purchase.The car appears to be in good condition, and the price seems fair. When I returned to complete the paperwork, Justin processed the forms quickly and courteously. More

bought a used car Great dealership!! They made car buying very simple and easy!! They also gave me a very fair price on a used car.. Also I was in and out of there in l Great dealership!! They made car buying very simple and easy!! They also gave me a very fair price on a used car.. Also I was in and out of there in less than a hour!! cant beat it More

False Promise Purchased a Used Car. Deal Included Dealer would replace old tires with new Tires( Decent) Brand. After 1 month, Tires were replaced with low quality Purchased a Used Car. Deal Included Dealer would replace old tires with new Tires( Decent) Brand. After 1 month, Tires were replaced with low quality Cheap Tires. More

Happy Pleasant experience Frank was fun to work with, all staff pleasant and professional. Frank was very patient with me as I returned several times till I Pleasant experience Frank was fun to work with, all staff pleasant and professional. Frank was very patient with me as I returned several times till I made my final choice. More

I had faith in them! Walked into this dealership one sunny afternoon, in hopes they would be able to help me land my dream car given some past financial hurdles I rece Walked into this dealership one sunny afternoon, in hopes they would be able to help me land my dream car given some past financial hurdles I recently crossed over. I was greeted with smiles, great customer service, and a great salesman Bill. I was provided with all the necessities needed to make my car experience truly stress free. I was approved in no time and was given the keys to my 2012 Audi A7. The very next day as I was driving the car I noticed "Service Due" flashing as I started the car up. Puzzled because I was told that all cars are ran through rigours testing and certification, I reached out to Bill who assured me they would handle it upon me receiving my front plate bracket (which was not on the car, and is a requirement in Illinois). Welp months later after my calls, voicemails, text messages absoloutrly NO ONE has reached out to me. In that timeframe the engine line has come on and off, the undercarriage cover has come down, it appears the previous owners may have cracked it while jacking it up, and no front plate bracket. I literally have my license plates on zip ties to avoid a ticket in Chicago. I'll admit based upon my in-house buying experience I thought I had a dealer for life, but the after buying experience and follow up has been horrid. Buyer Beware with used cars here! More

Helpful sales staff Pleasant experience with Brian. Brian was helpful and informative which helped with the decision to purchase the vehicle I was interested in. I w Pleasant experience with Brian. Brian was helpful and informative which helped with the decision to purchase the vehicle I was interested in. I would purchase another vehicle from Brian in the future based on his knowledge and friendliness. More