Motor Werks Cadillac

2012 SRX Enjoyed a quite nice experience buying 2012 Cadillac SRX . All that thanks to Josh Koch . Him and MotorWerks team made whole process very easy and pai Enjoyed a quite nice experience buying 2012 Cadillac SRX . All that thanks to Josh Koch . Him and MotorWerks team made whole process very easy and painless .Thanks again Josh . More

Great service George was very friendly and knowledgable. We felt like he was more of a consultant than a sales person. We would buy car here again. George was very friendly and knowledgable. We felt like he was more of a consultant than a sales person. We would buy car here again. More

Excellent car-buying experience Enjoyed a pleasant experience buying a slightly used vehicle from George Gianaris. He and the MoterWerks team made the process painless, and I ended Enjoyed a pleasant experience buying a slightly used vehicle from George Gianaris. He and the MoterWerks team made the process painless, and I ended up with a great car at a very competitive price. I'll recommend MoterWerks AND George. More

Thank you George! George is knowledgeable professional and trusty. I will perches my next car from him and recommend him to family and friends. Thank you George for ev George is knowledgeable professional and trusty. I will perches my next car from him and recommend him to family and friends. Thank you George for everything! More

Awesome Car buying Experience!!!! ,The service I received was awesome. This was my first time actually going out and looking for my fist car and I had told myself I wanted to look arou ,The service I received was awesome. This was my first time actually going out and looking for my fist car and I had told myself I wanted to look around before choosing a car but George did an awesome job. I fell in love with the first car he showed me, the color and the price was perfectly what I was looking for. If you’re looking for a car new or used I recommend you going with George Gianaris he makes sure you leave very happy. When ever I have questions about my car he always has the answer. More

It's the post purchase service that counts MotorWerks Cadillac of Barrington gets 2 thumbs up. That's a pretty rare endorsement coming from me but its definately due :) from my Sales Rep George MotorWerks Cadillac of Barrington gets 2 thumbs up. That's a pretty rare endorsement coming from me but its definately due :) from my Sales Rep George Lorenzi to the Management who negotiated my trade-in / purchase and the service dept that handled post purchase care; they all excel in customer service and actually deliver on what they say. More importantly they LISTEN. When shopping for our 2015 Cadillac Escalade we were back and forth between Patrick Cadillac and MotorWerks Cadillac and the experience was night and day. MotorWerks listened to what we were looking for and focused on our needs with absolutely no pressure. George knows his Cadillacs, it's features and actually cares about his customers. He totally humanized the experience of big ticket car shopping. On the other hand Patrick Cadillac was totally focused on the sale and when they couldn't fit my needs with drive off lot inventory they tried to convince me out of my color choices and onboard features so I could leave with something then and there. My sales rep called me the weekend after the purchase just to see how things were, then 2 weeks later to ensure we were familiar with all of the cars features yet, and again one month after the sale to see how we're doing and if I received the after purchase items that were promised. George knows how to treat a customer and MotorWerks knows how to assemble a 'team' that cares... Big kudos. After purchase service is HUGE to my wife and I, our last Cadillac was serviced exclusively through Patrick Cadillac. To be honest I never felt comfortable there, they really do the assembly line approach to your service. Maybe I'm being picky but I notice the little things like Patrick service orders / trouble tickets are taken at a standing desk (like at the Airport) so you feel rushed and uncomfortable. No one knows your name so you feel like a barcode as it was a new face each time. Now MotorWerks Cadillac in Barrington seem to have gotten this part right from my recent experience. When we walked into a service appointment they sat us down, assessed the needs, checked the details, and walked us through the process. They asked for feedback on the car and suggested preventative maintenance tips. We were swiftly put in a new Cadillac loaner and off we were. They kept us updated... When we picked it up they checked it out with us until they saw the smile and got the handshake... Now that's service. BTW: We love the free car washes; it really is the small things that matter most :) Update: Was looking to schedule my first oil change so I opted to use the webform on motorwerks.com. After I hit submit someone called me literally 1 minute later and set up a drop off time and loaner car. Still impressed months later with nothing to complain about. More

Cadillac Service gone to xxxx I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until r I have dealt with these people for 30 years back to the Mancuso Cadillac days, bought several Caddy's and always had them service my cars. Up until recently, the service was great, they had the BEST service manager on this planet, great service writers , mechanics. and sales staff. Today, all the good people who built this business ARE GONE and service is not acceptable or honest, prices have jumped, and analysis of work needed erroneous and dishonest....AND you now talk to a call center to schedule service, not the service writer, call center personal don't have a clue about automotive repair. I got bounced back and forth several times before I finally said let me talk to the service manager.. Got his voice mail, but at least he called me back. Their attitude was good, friendly and I thought OK, I'll give the newbie's a chance, I got my oil changed and an estimate on other work needed, upon reviewing it I felt I needed a second opinion, got one from another garage, had work done, and finally concluded something not very good was going on at MW's of Barrington, and I became VERY upset that my favorite dealer of 30 years has apparently adapted a new business plan which to me is unacceptable and not ethical. I hope the owner gets a handle on this and corrects the problems. Until then I'll support independent family owned and operated automotive businesses. who have their thumb on the pulse of their business.. More

Best Car Buying Experience Ever! Purchased a 2014 Buick Encore a week ago. Dan, Rick, and Ed made our car buying experience the best we ever had. Great customer service. Hope to co Purchased a 2014 Buick Encore a week ago. Dan, Rick, and Ed made our car buying experience the best we ever had. Great customer service. Hope to come back one day and purchase a new Caddy! More

Ask for Ryan Martin in sales Was glad I had Ryan Martin for my sales person. He's really good and professional at his job--goes the extra mile for his customers. Was glad I had Ryan Martin for my sales person. He's really good and professional at his job--goes the extra mile for his customers. More