Motor Werks Cadillac

Pre-owned car purchase Working with Bill Heussner was a pleasure. He was a knowledgable salesman and answered all questions honestly and quickly. We were replacing a car t Working with Bill Heussner was a pleasure. He was a knowledgable salesman and answered all questions honestly and quickly. We were replacing a car that insurance had declared a total loss, so we had a narrow range for our price point, but we were able to work together to find a car that fit our needs and price. The car was quickly prepped and the money portion of the transaction (Rafael Medina) was quick/efficient! I look forward to going back to this dealership for future car needs. More

Great selection Great Cadillac selection at Motor Werks. Very nice staff. Very helpful with features and options of Cadillac Escalade models. Very good customer se Great Cadillac selection at Motor Werks. Very nice staff. Very helpful with features and options of Cadillac Escalade models. Very good customer service and friendliness. More

Great Honest knowledgeable Staff Great People, No haggling around. Bill Heussner it most professional and did a great job getting back to me with details on the car I found online. Great People, No haggling around. Bill Heussner it most professional and did a great job getting back to me with details on the car I found online. This is my 3rd purchase from the dealer and they have always been terrific to deal with. More

Best place to buy an Escalade Worked with Chuck to buy a new 2018 Escalade. The dealership found the exact car I was looking for and had it on their lot the next day. Chuck walked Worked with Chuck to buy a new 2018 Escalade. The dealership found the exact car I was looking for and had it on their lot the next day. Chuck walked me through every button and I drove off the lot like a pro. Love the car, best purchase experience. More

Purchased a used car I have had horrible experiences in the past while buying a car and wasn't sure what I was in for. I went in to look at a car Wednesday evening and af I have had horrible experiences in the past while buying a car and wasn't sure what I was in for. I went in to look at a car Wednesday evening and after a test drive I was ready to make the purchase. John was Super friendly and made me and my family feel welcome and the whole process enjoyable, even after my wife and daughter set off an alarm on one of the cars in the showroom. I already had financing but Dan did his magic and he was able to beat the rate I had. I never felt stressed out the entire process. Motor Werks Cadillac showed me what purchasing a car is supposed to be like! More

Teriffic buying experience I would highly recommend Frank if you are looking to purchase a new or used vehicle. He made the entire car buying process very enjoyable and stress f I would highly recommend Frank if you are looking to purchase a new or used vehicle. He made the entire car buying process very enjoyable and stress free. In and out in less than less than 2 hours. More

Great Buying Experience I purchased a used Mercedes GLA250 last month and had a teriffice buying experience. James, our salesman, could not have been more helpful in helping I purchased a used Mercedes GLA250 last month and had a teriffice buying experience. James, our salesman, could not have been more helpful in helping me find the right vehicle. He listened and made sure all our our requirements were met. I also received fair and equitable treatment with my trade-in! All in all, a very low key and enjoyable experience. The whole transaction took less than 2 hours. More

Worst so called car dealership I've ever dealt with I left a message with the dealership on Sunday requesting additional information about a vehicle I was very interested in buying without even needing I left a message with the dealership on Sunday requesting additional information about a vehicle I was very interested in buying without even needing to look at. I was so motivated this morning to make a five hour trip to buy the vehicle that I called them the minute they opened on Monday morning at 9am. I spoke with who I believe was John and informed him that I was very interested in purchasing a certain vehicle and that I just needed to know the final cost of purchase after adding their fees because I was bringing cash in hand and I was very willing to pay what they were asking for the vehicle on the internet listing. He first told me that I would need to pay taxes on the vehicle even though I was out of state (which I knew in fact was not true since this was not my first rodeo). He also informed me that there were several of other people interested in the vehicle and there was no way I could put the vehicle on hold even if I wired him the cash before my arrival. He told me that he would have to check with his sales manager and would call me back in five to ten minutes. I told him that would be fine but I wanted to know as soon as possible so I could get on the road to make it their dealership before anyone else could beat me to the sale. Shortly thereafter, Chuck called me in response to my internet message left on Sunday. I went through the same scenario with Frank and was also told he would have to check with the Used Car Sales Manager and he would give me a call back in ten minutes. This was at 9am shortly after they opened their doors. I waited patiently until about 5pm and never received a response from either one of these so called sales people. I decided I'd try the internet message service again. Chuck called me back within five to ten minutes of my internet message. I explained who I was again and my first question was is the car still available? He responded that he had a busy day today but yes, the car was still available. No apology or nothing was expressed. I think he was expecting me to apologize to him for having such a busy day. I reiterated the fact that I was very interested in the vehicle but could not possibly make it there before he closed. He in turn told me there was no way he could hold the vehicle for me until the following morning but did finally provide me with the final cost of purchase which did not include my states sales tax but more than $100 in other BS fees. Having in mind that the so called dealership was going to be open for about four more hours, I asked him if he could please call me when the dealership closed for the evening so I knew if I still had an opportunity to make the purchase first thing in the morning. Keeping in mind that the dealership was open until 9 pm, I would have to go straight to bed after receiving this phone call and get up less than six hours later to make it to their so called dealership when they opened. You can only imagine what happened at 9 pm. You guessed it, no return phone call. I just wonder if the reason neither one of them were to concerned with returning phone calls to a very motivated seller was due to the fact that I was paying cash versus getting caught up in all of their financing charges involved. Needless to say, I wasted most of my day dealing with these so called sales people. I wasted my time making car reservations that included a one way drop off fee, going to the bank to get cash out and making arrangements for someone to travel with me considering the fact that I was dealing with very poor performing, so called sales people. A couple of things for certain after this awful attempt at a car buying experience is that I will never deal with Non-Motor-Werks again and that I will be taking my money to a real car dealership that is interested in making a sale, no matter what payment method I am offering. Follow up on 7/26/2017 Chuck finally got back to me while i was typing the review above. My phone was on the charger and I did not hear it ring because I had given up for th e evening. He texted and emailed as well and informed me the car was still there but there were a few tbings he wanted to inform me about the car. I immediately replied, whats wrong with the car? He replied back, oh nothing serious, just some brake chatter on the front end that needed to be addressed. I told him no problem at 8am my time and that I'd be there in about six hours to pick up the car. After renting a vehicle and driving five hours there I was very disappointed for wasting my time. It wss obvious at first glance that the low mileage Vette had been wrecked. The front bumper did not match the hood and only matched one of the flip up headlights. The rear end also had been repainted. My son and I pointed all of this out to Chuck and all he did was scratch his head and shrug his shoulders and state I don't know how that could be, it has a clean carfax report. After a closer view we discovered red paint on the windshield. I pointed it out to him and said you've obviously repainted the vehicle very recently. No response. Another sales person came out there just to scratch his head in disbelief as well. I told him thank you very much for wasting my vacation day from work and making a trip for nothing. More

Purchased a used truck, there were mechanical issues. I purchased a used truck at Motor Werks Cadillac in Barrington, also with the extended warranty. The truck was sold "as is" with no warranty. After o I purchased a used truck at Motor Werks Cadillac in Barrington, also with the extended warranty. The truck was sold "as is" with no warranty. After one week, I discovered that there was an excessive amount of oil that I was adding to the truck. I explained this to Brian Freeman the sales rep along with the Sales Manager Dan De La Font. Since I took out the extended warranty Dan had his team look at it. They fixed a few things but, the truck still continued to use an excessive amount of oil. Dan explained to me that this truck had been here prior to him coming on board. He had his team look at it again, taking a deep dive they discovered there was a major engine problem. This was explained to me by one of there service reps Scott Bartsch. Scott took me threw a step by step process of what was diagnosed on the truck. Dan went in my opinion, above and beyond to correct this problem. Dan found me another truck in similar value. He made sure that I received a truck that was in great shape, not only with exterior and interior looks but mainly the engine. This is the first time I've sent a review. I highly recommend Motor Werks Cadillac of Barrington to anyone looking to purchase a vehicle. Sincerely Glenn Niezgoda More

Cut Corners to save Money While the Dealer replaced old tires with New Tires( Cheap Quality), they did not do a Wheel Alignment. We were promised Wheel Alignment with new Tires While the Dealer replaced old tires with New Tires( Cheap Quality), they did not do a Wheel Alignment. We were promised Wheel Alignment with new Tires. More