Motor Werks Cadillac

Rouge Dealership We have purchased over 20 cars from Motorwerks for our family since 1997. The Cadillac Dealership sold us a car that they arranged transport for & We have purchased over 20 cars from Motorwerks for our family since 1997. The Cadillac Dealership sold us a car that they arranged transport for & it arrived covered in fluid with the paint bubbling. The Transporter who had a 20 year relationship with the Sales Manager, who arranged for the delivery. it took 9 days to have this vehicle picked up & returned to the Dealer. This Car was a gift to my In laws who hadn’t had a new Car in 12 years. The Sales Manager was less then remorseful over this damaged new Cadillac. His attitude was “Never had this Happen”- “excellent Shipper”. Unfortunately this Vehicle was delivered damaged, & Motorwerks should have immediately had this vehicle removed from the property. In addition the vehicle arrived with NO PAPERWORK. The Car was replaced with another vehicle however the Dealership made us arrange for the Transport- we had no choice at that point but to arrange for a reputable Carrier. The liability for transporting this vehicle was agreed upon & part of the deal. After all Motorwerks sells & buys Cars out of State- this isn’t their first rodeo. To infer it’s the Customers fault or Liability was intolerable. The Dealership should have made “IT RIGHT” from the onset of this delivery. We never received the registration as promised along with the paperwork. The SalesManager sent it to the incorrect address. We still are waiting for reimbursement for fuel which the vehicle was void of, reimbursement for FedX & a Copy of the Vehicle Sticker Sheet. Since the Car was replaced we have no idea how this vehicle is equipped. The Cadillac Showroom is run like a “Rogue State”. Disorganized, Sloppy, & Sales help stating “WE ARE DOING YOU a FAVOR or it’s NOT my JOB”. Having to Persevere on getting the Dealership to do the right thing, make an attempt to be reputable was clearly not a “shoe in”. Motorwerks will attempt to justify this incident but BUYER BEWARE. Can you imagine if this was your experience at Motorwerks - first time buyer”.... As a Customer with having purchased 20+ CARS I would hold your breath. More

Great car, great experience I just got a great car and had the best car buying experience ever. I’m so happy. I wish every car buying experience could be like this. Scott was I just got a great car and had the best car buying experience ever. I’m so happy. I wish every car buying experience could be like this. Scott was a great sales person, working with him was so easy. More

"Awesome customer service!" The hubby and I have purchased many vehicles together and I must say this was by far the best experience we have ever had! Great people and service! The hubby and I have purchased many vehicles together and I must say this was by far the best experience we have ever had! Great people and service! More

I Love my Caddy First and foremost this company is great. Very friendly staff. I will do business again in the future with them. After driving for six hours, the dea First and foremost this company is great. Very friendly staff. I will do business again in the future with them. After driving for six hours, the dealership was closed. Bill Huessner , and a few more salesmen were still there, and still had no problem showing me the car I wanted, and even let me test drive it. Bill recommend a motel for us, and even a good pizzeria. The following day Frank Fiore who was the original salesman that I spoke with made everything just click. A very smooth and easy transaction ensued. These guys are very easy to work with. Very professional. Although I just received my car, I’m already talking about doing business with them again.I recommend anyone who’s looking to look their way. Great great great selection of vehicles, you will find what you’re looking for. Werks made it work! More

Inspected preowned vehicle questioned Test drove preowned Nissan Altima. Manager claims vehicle inspected. No oil found on dip stick when checked. Battery low and bolts missing on shie Test drove preowned Nissan Altima. Manager claims vehicle inspected. No oil found on dip stick when checked. Battery low and bolts missing on shields. I’ll let you determine whether the car was really inspected. Manager pompous and refused to negotiate on pricing. Purchased a preowned Cadilac a few years ago from same dealer. Within 1 month, $1,500 repairs were incurred and manager refused to pay for any repairs. More

Excellent customer service an friendly staff! I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and th I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and their team care about their customers and go the extra mile, In fact they run special customer appreciation events like free car inspections, discounted service and BBQ"s! I always appreciate the familiar faces of the service team, their personal greeting and their knowledge. They take the time to listen, provide updates through the process and follow up after your visit. Special call out to Adam and Ross, thanks for your patience, time and knowledge! More

Best customer service!! Can’t go wrong here. Frank Fiore was the best! Gave us the straight talk on car quality and numbers. We slept on it and trusted him and bought our new Can’t go wrong here. Frank Fiore was the best! Gave us the straight talk on car quality and numbers. We slept on it and trusted him and bought our new Escalade 2 days later and love it!! More

Just looking Stopped in to check out some vehicles and a salesman named Scott helped us. He was very polite and professional. He also helpful with questions we had Stopped in to check out some vehicles and a salesman named Scott helped us. He was very polite and professional. He also helpful with questions we had.it was a pleasurable visit and Scott was fun to deal with. Great sense of humor. Thank you, Scott! More

Great place, very friendly service! Came in to look at an 08. Ended up walking out with a newer car for the same monthly payment. Very helpful and enthusiastic. I will definitely be comi Came in to look at an 08. Ended up walking out with a newer car for the same monthly payment. Very helpful and enthusiastic. I will definitely be coming back for my next car. More

Finally riding in style. Scott was a fantastic salesman. He made us feel very comfortable with our purchase and wasn’t pushy at all. Highly recommend going and buying a car fr Scott was a fantastic salesman. He made us feel very comfortable with our purchase and wasn’t pushy at all. Highly recommend going and buying a car from Scott. More