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Motor Mile Kia

Christiansburg, VA

Overview
Reviews
Vehicles
4.9
626 Reviews
We are your local dealer for new or pre-owned KIA cars & trucks. We strive to make your experience with the Shelor KIA one that will last for the life of your vehicle. Whether you purchase, finance, lease or service your new or used vehicle you’ll find Motor Mile KIA to be the preferred KIA dealer in Christiansburg serving Virginia, West Virginia, North Carolina and Tennessee. Browse our new inventory at our new car showroom conveniently located along the “Motor Mile” at Motor Mile KIA 2340 Roanoke St – Christiansburg, VA 24073 (540) 381-8417 Shelor Motor Mile KIA has a large selection of new and used KIA and other vehicles available using our online inventory. You won’t find a better selection anywhere in or around the Montgomery county Region. Our experts are standing by to discuss a full range of leasing and financing options. Whether you would like a new KIA car or KIA SUV or you are looking for a quality used car, truck or SUV, a Shelor Motor Mile associate will take care of you like family.
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2260 Roanoke St

Christiansburg, VA

24073

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Showing 627 reviews

August 22, 2023

Dorian helps me a lot in every details of my car. He is very responsive in every inquiries, emails and text and every questions I ask. He really handled me very well and took care of everything. A re More

by flovelyallana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dorian Rose
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Aug 22, 2023 -

Motor Mile Kia responded

We're over the moon Dorian demonstrated our commitment to customer service and has provided thorough communication! We'll be sure to pass along your kind words. Thanks for supporting Motor Mile Kia!

August 17, 2023

Steve was extremely helpful and made my first time buying a car easy! He was very thorough in describing the details of the car. I recommend him to everyone! More

by Saylor.collins3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
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Aug 18, 2023 -

Motor Mile Kia responded

Thanks for choosing Motor Mile Kia! We're so glad that Steve ensured your first car-buying experience went swimmingly and we appreciate your support. Enjoy the ride!

August 15, 2023

Very pleased with the timely manner in which the vehicle was repaired after the ok was given to replace the engine under warranty. More

by mackhandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
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Aug 15, 2023 -

Motor Mile Kia responded

We're happy our team provided timely assistance here at Motor Mile Kia! Thank you so much for sharing this positive feedback.

August 15, 2023

I purchased n get serviced every time. Excellent service, knowledgeable n outstanding staff. Most pleased. More

by Nov18n10bb@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
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Aug 15, 2023 -

Motor Mile Kia responded

We're so glad to know you've had consistently excellent experiences with our team at Motor Mile Kia. Thank you for your continued support and kind words!

August 14, 2023

The dealership alone went above and beyond to make sure they done everything possible to find us a vehicle suitable for our teenage daughter. More

by smdishman02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Vance
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Aug 15, 2023 -

Motor Mile Kia responded

We're delighted to know that our team at Motor Mile Kia was able to help find the perfect vehicle for your daughter! Thanks for sharing this positive experience with us. We hope she loves her new ride!

August 11, 2023

Always have exceptional customer service. Very knowledgeable and helpful answering any questions I have. Keeps me coming back. More

by J.Hof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 14, 2023 -

Motor Mile Kia responded

It's great to know that our team at Motor Mile Kia has consistently provided you with exceptional service. We appreciate your loyalty and look forward to serving you in the future!

August 10, 2023

Angel did a wonderful job from time I checked in and out very professional and personal. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Altizer
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Aug 11, 2023 -

Motor Mile Kia responded

Your review of Angel and the team means a lot to us! Thank you for choosing Motor Mile Kia and for sharing your experience. Drive safely until we see you again!

Aug 11, 2023 -

None responded

You are very welcome!

August 08, 2023

No pressure dealership All staff new their job worked with you to make the deal I would recommend dealership to friends More

by G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Feeny
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Aug 09, 2023 -

Motor Mile Kia responded

Thank you for your 5-star review of Motor Mile Kia! We hope you have a stellar day!

August 04, 2023

Tony in the service department lied to us and refused to give my car back untill I paid 70 dollars I did not have because he lied about what he was doing then him and joe from the shop refused to let me spe More

by justin.Taylor Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony and joe
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Aug 09, 2023 -

Motor Mile Kia responded

Justin, we are sorry to read about your experience with our service department. This is not the level of customer care we aim for and it's concerning that you felt misled. We take these matters seriously and would like to discuss this further so we can address any misunderstandings or miscommunications directly. Please reach out at your earliest convenience - Thank you, Customer Relations – cr@shelor.com

Aug 09, 2023 -

justin.Taylor Taylor responded

my girlfriend and myself made it clear before we was charged anything we would like to know upfront because we didnt have any money with us at the time what money we had was for our kids school clothes. but tony advised us we would not be charged anythhing at all untill or unless i agreed to it. they took our car back he called me and advised me that there was no oil leak under the car and i asked him if i was being charged anything and he said yea since there was no leak the oil change would be the only thing i was charged for his exact words was your only charge today is the 75 for the oil change i came back and told him i would have to wait on the oil change because i did not have the money today. he said ok since your not getting an oil change we are charging you a 70 dollar inspection fee, so since i turned down the oil change at the time he through that charge in there on me i asked to speak with a maneger he went and spoke with joe and they aprroched me and i explained everything that was said to me and my girlfriend and he wouldnt even listen to me he kept shaking his head and interupting me sayin no no no i dont believe you i believe tony. so i asked for his maneger or boss and he shook his head no and said i am the maneger u can talk to me i said so you dont have a boss he said no i am the boss and i said ok thats fine i will contact someone else. and i asked what i needed to do now because i didnt have the extra 70 dollars he said either you ppay the 70 or you dont get your vehichle back so i had to pay the 70 dollarss. i think its wrong that he never mentioned a 70 dollar inspection fee untill i declined the 75 dollar oil chainge and then refused my car back to me.

August 04, 2023

Very professional and very nice people. They work with you very well to get what you need. I would highly recommend Sheilor Motor Mile in Christiansburg. More

by Stanleytt540
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia A
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Aug 07, 2023 -

Motor Mile Kia responded

We're delighted to know you had a positive experience with us at Motor Mile Kia. Our team always aims to provide top-notch service and work closely with our customers. Thanks for the recommendation!

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