Motor Mile Ford

great friendly service and very knowlegable about vehicles being sold. at shelor motor mile they go above and beyond for customer service and work very hard to meet all your needs. vehicles being sold. at shelor motor mile they go above and beyond for customer service and work very hard to meet all your needs. More

Jerry was very friendly and accomodating. My mother is going through chemo treatments and tires easily; when we told him this he did his best to get us on our way as quickly as possible. I would definitel going through chemo treatments and tires easily; when we told him this he did his best to get us on our way as quickly as possible. I would definitely reccomend him to anyone looking to buy a new car! More

Shelor's was very responsive to my initial internet request. Not only did I recieve an e-mail response within minutes of my initial inquirey, I also recieved a follow up phone call. Great front end s request. Not only did I recieve an e-mail response within minutes of my initial inquirey, I also recieved a follow up phone call. Great front end selling on there part. The other Ford dealer in the area did not respond for three days ... to there loss as I purchased the car from Shelor. More

My experience was by far the best car deal experience yet, after 4! Gary was very helpful, knowledgeable, and treated us great. Everyone tried to make it quick & as easy as it could be. yet, after 4! Gary was very helpful, knowledgeable, and treated us great. Everyone tried to make it quick & as easy as it could be. More

Great prices! Great trade-in value! Everyone is super friendly! I emailed them what I wanted for my car and that I wanted the Ford Fusion SEL they had for a special price online. They called me back and friendly! I emailed them what I wanted for my car and that I wanted the Ford Fusion SEL they had for a special price online. They called me back and said they could do it. A few hours later I was driving home in my new car! This is my third purchase from Shelor and I am pleased with all of them. More

My only complaint would be that the buying experience took way too long. I was at the dealership for almost 5 hours even though I had chosen my vehicle and made the commitment to buy the vehicle online. took way too long. I was at the dealership for almost 5 hours even though I had chosen my vehicle and made the commitment to buy the vehicle online. David Hale was absolutely exceptional online and in taking care of details. Orion was also exceptional. It was simply that two people should have been taking care of customers where Orion had the sales completion to do alone. More

Spoke with carson poole and information was provided as to vehicles requested in my price range and on the lot available to purchase at the time and date requested. I am very pleased with my vehicle and m to vehicles requested in my price range and on the lot available to purchase at the time and date requested. I am very pleased with my vehicle and my purchase experience with shelor motor mile and would purchase another vehicle from them again. More

The salesperson was professional and personable. I was able to negotiate and get a fair price. The showroom was customer friendly and my wife and I were offered coffee and water. able to negotiate and get a fair price. The showroom was customer friendly and my wife and I were offered coffee and water. More

First of all when walking into the dealership no one greets you they just walk right past you and you have to seek help on your own. Every customer service spill I've heard is to greet the customer. A greets you they just walk right past you and you have to seek help on your own. Every customer service spill I've heard is to greet the customer. As far as the sales process that was relatively smooth but the after the sale service is abysmal. I purchased a used vehicle,trading in a perfectly good, albeit high mileage vehicle. I had problems day 3 with the check engine light. I wasn't given any type of priority at the garage, and as of day 25 the vehicle and a complete catastrophic electrical failure. I have a 3 year 36,000 mile warranty on this vehicle that covers electrical issues, but "this component isn't covered". That said the repair cost I was told would be $575. $575 in repairs for a faulty vehicle that I haven't even made the first payment on? Doesn't seem like good business to me. When I asked about a loaner i was told it would be $35 per day however my salesman told me that it would be provided, never mentioning there was a fee. The only way i got anything out of the dealer was going through the Attorney General's office. The best they could do was half the price on the repair and a rental for a day. Again $300 in repairs for a faulty vehicle that was known faulty but I wasn't made aware of it, before I've even made the first payment? I will not purchase anything from this dealership ever again, nor would I refer ANYONE to this dealership. I think you're better off staying away. More

On January 31 my wife and I purchased a 2012 Ford Focus from Shelor Ford Motor Mile in Christiansburg VA. The salesman we worked with was Jerry O'Dell. I left Shelor feeling extremely satisfied with the cu from Shelor Ford Motor Mile in Christiansburg VA. The salesman we worked with was Jerry O'Dell. I left Shelor feeling extremely satisfied with the customer service I received and the deal we made on the car. I never felt pressured and any question I answered was answered promptly and to my satifaction. Mr. O'Dell went out of his way to see to it that our experience with shopping Shelor was very pleasant. This is why I have rated the company and the salesman excellent in all areas. I intend on returning in a few months to purchase a second vehicle from Shelor. I would suggest anyone give Shelor an opportunity before purchasing from any other dealer. It never hurts to compare before purchasing and trust me you won't be sorry. They make their money in volume of customers they service all due to the excellent deals they afford to you and do not attempt to secure every dollar they can from every customer. Give Shelor a chance before your next car purchase and you'll be a member of the Shelor family for life. More