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Motor Mile Ford

Christiansburg, VA

4.7
836 Reviews
Welcome to Shelor Motor Mile! Located in Christiansburg, VA, Shelor Motor Mile is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Shelor Motor Mile a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-583-3967 for your No-Obligation Internet Price Quote from our Internet Department.
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2257 Roanoke St

Christiansburg, VA

24073

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Showing 836 reviews

September 14, 2022

Service dept was great to work with. Tiffany updated me as to how my vehicle was. Tiffany is wonderful to work with. More

by pistolpoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Sep 14, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are thrilled to hear that Tiffany delivered such a successful service experience. Drive safely, and we hope to see you back again at Motor Mile Ford!

September 13, 2022

Thought I had something going on in my F-150 mad a like a hit in the back after cold start up but they couldn’t find anything More

by mcpeakdavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 13, 2022 -

Motor Mile Ford responded

Thank you for the review! We are so glad to hear that the Motor Mile Ford team was able to help clear things up for you. We appreciate your support and are here to help if you need anything in the future!

Sep 13, 2022 -

mcpeakdavid responded

Well didn’t exactly clear it up they couldn’t find what I felt or heard so here we are and my warranty runs out in a few days I still fill the hit sometimes witch I haven’t felt before in this truck and it just started a little while back maybe 3 weeks but I don’t feel all the time mostly on a cold start

Sep 14, 2022 -

Motor Mile Ford responded

David - We most certainly want to help you and figure out what's going on with your truck. Would you be able to drop your vehicle off with us so we can try to duplicate the issue that you're having? If so please call our appointment line at 540-381-8612. Thank you.

September 13, 2022

Very professional staff. Initiation of service process was efficient. I was kept advised of status of service process at all times. More

by dhp50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold, Kevin Lake
Sep 13, 2022 -

Motor Mile Ford responded

Our team is always here to help you out! Thanks for supporting Motor Mile Ford and we will see you next time!

September 05, 2022

Everyone involved in deal was good to work with. Hilda was great to deal with and got the deal done More

by gsjohnson51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilda
Sep 06, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are thrilled to hear that Hilda delivered a successful purchase experience. Drive safely, and we hope to see you back at Motor Mile Ford!

Sep 06, 2022 -

gsjohnson51 responded

My Ford pass for service is not in showing that I have the extended warranty

Sep 06, 2022 -

gsjohnson51 responded

I bought the extended warranty but not showing up on the Ford pass

September 05, 2022

I was stranded in Dublin, VA with a check engine light, a bad previous repair that cost me over 300 bucks, and a planned return trip back west in 3 days. My service was scheduled, Jack the service rep ensure More

by Roadkillwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack the service advisor
Sep 06, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jack and the Motor Mile Ford team. Drive safely, and we hope to see you back again down the road!

August 31, 2022

Great service! Fast and courteous! Tiffany is very professional and quick to notify when my vehicle is ready or any issues. More

by hollanddavy1912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Sep 01, 2022 -

Motor Mile Ford responded

Thanks for your wonderful review of Motor Mile Ford! We're elated that Tiffany has delivered timely and communicative professionalism. Until next time!

August 31, 2022

Fast friendly service I didn't have to wait to long before it was done More

by libby.duffield54.ld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Aug 31, 2022 -

Motor Mile Ford responded

We are delighted your service visit to Motor Mile Ford went off without a hitch. Thank you for your business, and have a great day, Libby!

August 29, 2022

Service writer good,not happy or pleased with Shelor over last visit,they serviced the truck and aligned it and yes hooked up cab lights but that's where it ended. Without being told the technician removed t More

by daycab04@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack,Mike
Aug 30, 2022 -

Motor Mile Ford responded

We are very sorry for the way your vehicle was returned to you. We expect thorough communication and meticulous work from our team and we would appreciate the chance to speak with you directly and see what we can do to make things right. Please reach out to Customer Relations at cr@shelor.com when you get the chance. Thank you.

August 29, 2022

Everything went well about getting me in and the turn time sooner than gave. Shuttle was nice only disappointment was they did not put a paper cover in my floor board got grease and a lot of black dirt o More

by rdhoward329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Aug 30, 2022 -

Motor Mile Ford responded

We apologize for the state of your vehicle upon receiving it. We strive to deliver seamless and professional service, and it is disappointing that this was not better reflected in your experience. We assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

August 26, 2022

Tommy was my salesman and he was super knowledgeable and helpful. He answered all my questions (even the tough ones) and helped me find a vehicle that made sense for my needs and my budget. The Expedition w More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas (Tommy) Manuel
Aug 26, 2022 -

Motor Mile Ford responded

Dave, thank you for the great review! Hearing that Tommy delivered such an outstanding and pressure-free purchase experience made our day. Drive safely in your new Ford Expedition, and enjoy it! We hope to see you back again at Motor Mile Ford!

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