Motor Mile Ford

The service was exceptional and the people were some of the nicest I have ever met at a dealership the nicest I have ever met at a dealership More

The service and part team members are great to work with. No complaints from me. No complaints from me. More

Superb maintenance department. Have a 10 year old f150 that I just love. Periodically have a complicated issue to be resolve and they are all over it every time. Jen was great in h Have a 10 year old f150 that I just love. Periodically have a complicated issue to be resolve and they are all over it every time. Jen was great in her communications, keeping me up to speed on the repair work. I give them high marks! More

The service was done at the time that was stated when I checked in. Everyone was very professional and friendly. checked in. Everyone was very professional and friendly. More

Great service they called me to set up a factory recall on my vehicle. Fixed and on my way promptly on my vehicle. Fixed and on my way promptly More

Very courteous. Fairly quick service for a drop in customer. Waiting room was spacious and clean Fairly quick service for a drop in customer. Waiting room was spacious and clean More

The service provided by Shelor Ford was high quality. Jack the service rep was professional and friendly. My truck was done when promised. The waiting area was excellent. Jack the service rep was professional and friendly. My truck was done when promised. The waiting area was excellent. More

Friendly and professional. Kept me informed of what as going on with vehicle as I waited. Very pleasant experience.. Kept me informed of what as going on with vehicle as I waited. Very pleasant experience.. More

Very good fast and friendly sure to look forward to seeing y’all again sometimes seeing y’all again sometimes More

I had a terrible experience with Shelor service this week. I have been a long time Shelor customer, all but one new vehicle I have purchased has been from Shelor and the other was a Lexus. My truck ha week. I have been a long time Shelor customer, all but one new vehicle I have purchased has been from Shelor and the other was a Lexus. My truck has always been serviced at Shelor, when Eric Adams was running the ford service it was wonderful. Now it seems every other trip there’s something that happens. A few services ago they forgot to tighten the lug nuts and my wheel almost fell off a mile down the road. This Monday I called express lane to see wait times for oil change and tire rotation and was told around 45 minutes. I arrived at 2pm, and was told 45 minutes. I asked if I could get the inspection done if it wouldn’t add more than 15-20 minutes to my time because I had an appointment. She said she would check. 2:30 she tells me they damaged the drain plug and had to go get another one. 3pm she tells me that they have to get an oil filter and it will be 20 minutes. I asked if everything else was finished she replied yes. 3:45 I tell her I need to leave could you please get them to finish she walks away. I go ask the guy at the computer next to her to fin out what’s going on I have to go pick up my kid. At 4 he tells me they are changing a signal light and it will be right out. At 420 I tell he that I need to leave now my after school closes soon in fairlawn. He passes me off to someone else. That guy is really nice and gets me my truck. Then I have to wait another 5 minutes to get the paperwork and pay. It was after 4:45 pm by the time I left. I missed an important appointment and was 10 minutes late picking up my child. I seriously believe this will be my last experience with Shelor. More