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Motor Mile Ford

Christiansburg, VA

Overview
Reviews
Vehicles
4.7
836 Reviews
Welcome to Shelor Motor Mile! Located in Christiansburg, VA, Shelor Motor Mile is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Shelor Motor Mile a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-583-3967 for your No-Obligation Internet Price Quote from our Internet Department.
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2257 Roanoke St

Christiansburg, VA

24073

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Showing 836 reviews

June 06, 2023

I've always liked this dealership but my last 2 service experiences have not been good. More

by sheltiegirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 07, 2023 -

Motor Mile Ford responded

We are sorry to read this feedback. We strive to deliver professional and accommodating service, and it is disappointing that we have missed the mark. We would appreciate the chance to speak with you to see what more we can do to improve your experience. If you are willing to discuss this further, please feel free to reach out. Best, Customer Relations – cr@shelor.com

June 01, 2023

Very timely processing of initial repair needs. I was kept updated of progress. The results were as expected with the highest possible quality of work provided. More

by dhp50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold, Kevin Lake and Brittany
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Jun 01, 2023 -

Motor Mile Ford responded

We're thrilled to hear about your positive experience with us! Thank you for supporting Motor Mile Ford and we hope to see you back again down the road!

June 01, 2023

Service went well, I was delayed for 20 minutes when I picked up my vehicle because my service write wasn’t available. I didn’t get to speak to my original service writer when I picked up my vehicle More

by Jimlancianese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jun 01, 2023 -

Motor Mile Ford responded

Thank you for taking the time to leave a review. We strive to provide our customers with timely and efficient service, and we are sorry that we missed the mark. We would love the opportunity to speak with you further about your experience and see what we can do to improve it. If you could please give me us call, we would be happy to help. Thank you, Customer Relations – cr@shelor.com

May 31, 2023

Shelor has always been good to us. The sales person Tommy was very helpful . And appreciated our business. More

by Flipper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy ,
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Jun 01, 2023 -

Motor Mile Ford responded

We appreciate your business more than you know! Thanks for putting your trust in Tommy and the team at Motor Mile Ford. Until next time, safe travels!

May 29, 2023

Polite, courteous, prompt and respectful: Overall a very good experience. I would recommend this service: More

by a.melton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Manuel
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May 29, 2023 -

Motor Mile Ford responded

We're thrilled to hear about your positive experience with us! It's great to know that you found our team prompt and respectful during your visit to Motor Mile Ford. We appreciate your recommendation and look forward to assisting you again in the future!

May 29, 2023

Exceptional customer service! We felt very comfortable with our purchase. Everyone we dealt with were so professional and friendly!! We would buy here again!! More

by kimaltzr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean and Gregory Clinton
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May 30, 2023 -

Motor Mile Ford responded

We are thrilled to hear about your exceptional experience at Motor Mile Ford! It's wonderful to hear that our team made you feel comfortable throughout the entire purchase process. Thank you for taking the time to share your thoughts and we hope to see you again soon!

May 27, 2023

I wasn’t notified about things they should have seen Such as the mess under the hood It looks like a mouse had gotten in there More

by Mmcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea
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May 30, 2023 -

Motor Mile Ford responded

We sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and we're sorry to hear about the mess that was left. If you're willing to continue this conversation, we'd like to chat and see how we can assist you moving forward. Please consider contacting us directly at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

May 25, 2023

I had my first oil change also a tire rotation from the service dept. I was there without appt. They got me right in and came to check on me . Angel worked with me through entire process excellent people s More

by PAMELAMCKINNEY9708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGEL
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May 25, 2023 -

Motor Mile Ford responded

We're thrilled to hear that you enjoyed your visit with us, Pamela! At Motor Mile Ford, we pride ourselves on being able to provide excellent service to all of our customers. Angel is a valued member of our team, and will be happy to know that she made your experience memorable. We hope to see you again down the road.

May 25, 2023 -

PAMELAMCKINNEY9708 responded

Angel is a woman

May 26, 2023 -

Motor Mile Ford responded

Thank you for this information!

May 22, 2023

Charged $40. 00 over my usual dealership! They only charge 76.00. Did not reset oil change indicator!!!! My Ford Pass rewards for this $115.28 charge are not show More

by Trish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Altizer
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May 24, 2023 -

Motor Mile Ford responded

Ms. Larson, we are sorry to hear about your recent experience. When your husband brought your truck in, he did not mention to his advisor that he wanted to use the Ford points instead of paying. We can issue a refund and use your Ford points, not an issue. Please contact us directly at your earliest convenience if you want us to issue a refund. -Customer Relations – cr@shelor.com

May 14, 2023

Good and fast sale with great service. Would enjoy having future buys from him and the company. Thanks More

by Roger.simpkinsii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Johnston
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May 15, 2023 -

Motor Mile Ford responded

Thank you for the review, Roger! We are so glad to hear that you had such a successful purchase experience working with the Motor Mile Ford team. Drive safely, and we hope to see you back again down the road!

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