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Motor Mile Ford

Christiansburg, VA

Overview
Reviews
Vehicles
4.7
836 Reviews
Welcome to Shelor Motor Mile! Located in Christiansburg, VA, Shelor Motor Mile is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Shelor Motor Mile a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-583-3967 for your No-Obligation Internet Price Quote from our Internet Department.
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2257 Roanoke St

Christiansburg, VA

24073

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Showing 836 reviews

July 19, 2023

awesome service, extremely friendly in sales and service and Very prompt and dry helpful! Ckean More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Jul 19, 2023 -

Motor Mile Ford responded

These are all things we love to hear! Thank you for supporting Motor Mile Ford, Doug. Safe travels, and we'll see you next time!

July 11, 2023

Upfront and clear about what’s included on truck, price. Very polite and professional. Would buy again More

by Dwight_ayers
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tomas
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Jul 11, 2023 -

Motor Mile Ford responded

Thank you for sharing your 5-star review of Motor Mile Ford! Enjoy your new ride, and we'll see you next time!

July 08, 2023

Great service and friendly and great waiting areas with plenty of room so everyone is not on top of each other . More

by Tommytingler12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jul 10, 2023 -

Motor Mile Ford responded

Thanks for the great review! We're glad to hear that you had a positive experience with our service. Your satisfaction is important to us, and we appreciate your support. Have a fantastic day!

July 08, 2023

Angel was very nice and helpful. Very professional.Great service . Fast service also. Scheduled for Oil change and was in and out in about 35 minutes. More

by ravenblk68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Jul 10, 2023 -

Motor Mile Ford responded

Thank you for the great review! We're glad to hear that Angel provided excellent service and got you in and out quickly. We appreciate your business at Motor Mile Ford!

July 07, 2023

Everyone I dealt with was very friendly and professional also the waiting area was very nice More

by Bsgolden78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name
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Jul 10, 2023 -

Motor Mile Ford responded

Thanks for the great review of Motor Mile Ford! We are here to help with any of your future service needs.

July 06, 2023

Very nice to just pull up to the garage very nice people easy to get along with More

by Adammitchem44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jul 06, 2023 -

Motor Mile Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you again at Motor Mile Ford!

June 26, 2023

Tiffany was very nice and took very good care of me and got the work done quick More

by donnameadows2087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jun 26, 2023 -

Motor Mile Ford responded

Thanks for sharing this positive feedback with the Motor Mile Ford team! Tiffany will appreciate the shoutout!

June 23, 2023

Tiffany was great, however on the drive home the new wiper blade on the passenger side is not wiping about a 3 inch gap at the end and of the wiper. Also the antifreeze reservoir tank is way past the ma More

by awwindle
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jun 23, 2023 -

awwindle responded

Like I said above the wiper on the passenger side doesn’t wipe about 3 inches on the end and the antifreeze reservoir is way to full.

Jun 23, 2023 -

Motor Mile Ford responded

While we appreciate the kind words about Tiffany, we apologize for the issues you have encountered with your wipers. We want the most for our guests and would be happy to speak with you to see what more we can do to help fix things. If you are willing, please contact me directly. Thank you, Customer Relations – cr@shelor.com

June 20, 2023

They over charged me for work that I previously paid to have done and they never corrected it. Then charged me again saying it was a different problem this time in the same area. Doesn't make sense to me More

by Robinsondavid167
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cody
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Jun 23, 2023 -

Motor Mile Ford responded

We apologize for any confusion or inconvenience you experienced with our billing. We strive to provide transparent and accurate pricing, so it's disappointing to hear that we have left the wrong impression. We would like to personally assist you with this matter and make things right, so please reach out to us at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

Jun 23, 2023 -

Robinsondavid167 responded

Well I am available to discuss my review anytime and can be reached at 540 250 7537. Thank you sincerely

Jul 05, 2023 -

Motor Mile Ford responded

Mr. Robinson, we're glad to hear that we were able to go over your bill and confirm you were not charged for anything two times. We'll see you at your next service visit.

June 07, 2023

Worst oil change ever. Told them I needed a synthetic Mobil one oil change when I pulled in. Then came to me an hour later and told me they were almost done, I asked if the More

by kaylor_alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Report | Print
Jun 08, 2023 -

Motor Mile Ford responded

We're sorry that you had a negative experience with us during your recent visit. We strive to provide our customers with top-notch service and we apologize that we fell short in this case. We will be sure to discuss your feedback as a team to ensure we are providing timely and communicative service. If there is anything else you'd like to share, please don't hesitate to reach out. Thank you, Customer Relations – cr@shelor.com

Jun 08, 2023 -

kaylor_alex responded

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