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Motor Mile Ford

Christiansburg, VA

4.7
840 Reviews

2257 Roanoke St

Christiansburg, VA

24073

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Showing 840 reviews

October 21, 2024

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a differen More

by hlwatson48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 23, 2024 -

Motor Mile Ford responded

Thank you for sharing your feedback with us at Motor Mile Ford. We apologize for the delay in communication and any inconvenience it caused, especially considering your planning efforts. Your loyalty means a lot to us, and we appreciate your patience as we work on improving our service experience. If there's anything further you'd like to discuss, please feel free to reach out!

October 16, 2024

Tom’s warm professional manner was carried through to finishing our Ford vehicle’s service needs. Motor Mile Ford is a team of experts that are sincere about a people -first approach. More

by Our RAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Patsy, etc
Oct 16, 2024 -

Motor Mile Ford responded

We're delighted to hear that Tom and the Motor Mile Ford team provided such a warm and professional service experience. Thank you for recognizing our people-first approach, we appreciate your support!

October 06, 2024

We have purchased 3 vehicles from Shelor's over a 25-year period, all at fair prices. We are still driving all 3. All transactions have been professionally handled. Salespeople are knowledgeable and insti More

by Nobody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Marshall, James
Oct 07, 2024 -

Motor Mile Ford responded

Thank you for your continued trust in Motor Mile Ford over the years! We're delighted to hear that our team has consistently provided professional service and instilled confidence during each purchase. Enjoy driving all three vehicles, and we're here whenever you have more questions or need assistance!

October 04, 2024

Shelor does an excellent job and seems to have excellent technicians, especially for electric vehicles. Waiting area is nice and I especially like the business lounge. More

by SciFiReader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold
Oct 07, 2024 -

Motor Mile Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Motor Mile Ford, especially in electric vehicle service, met your expectations. Enjoy the amenities of our waiting area and business lounge during future visits!

September 23, 2024

Super efficient and easy to work with the people at Shelor. They always make things easy and clear to understand. More

by KM-F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey, Darrell
Sep 24, 2024 -

Motor Mile Ford responded

We're delighted to hear that our team at Motor Mile Ford provided efficient and straightforward service. Thanks for trusting us with your business!

September 20, 2024

Vehicle sat on lot for 3. 5 untouched. Waited several weeks for my appointment. Dealership should have contacted me to reschedule prior to appointment or a minimum the 1st 2 da More

by Shaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oliverira and Tom Gallemore
Oct 02, 2024 -

Motor Mile Ford responded

Scott, we very much appreciate the opportunity to service your vehicle. We however were very upfront with you before you brought your vehicle to us that unfortunately we would not be able to look at it for at least a week. After speaking again, you instructed us to leave your keys in your vehicle and you would be picking your truck us after hours.

September 11, 2024

The dealership made it very convenient and they were courteous and polite. They even came and picked up my car and returned it back to me I can't thank them enough. Mrs Barrett More

by denice801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 12, 2024 -

Motor Mile Ford responded

Thank you for sharing your experience! We're glad to hear our team at Motor Mile Ford made everything convenient and provided excellent service. We appreciate your kind words and support!

September 09, 2024

Everyone at service center was very helpful, and very cordial, and very considerate, very knowledgeable More

by pipelineclinton@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Dow
Sep 10, 2024 -

Motor Mile Ford responded

Thank you for the kind words! We're glad to hear our service center team at Motor Mile Ford was helpful, cordial, and knowledgeable. We appreciate your feedback!

September 09, 2024

I was apprehensive at first, as this was my first experience with a multi vendor service organization. But in the end, I found it to be very efficient and look forward to using motor miles in the fut More

by fpd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Sep 10, 2024 -

Motor Mile Ford responded

We're glad to hear that Tiffany and the Motor Mile Ford team made your first experience with us a positive one! We look forward to assisting you with all your future Ranger service needs. Thanks for choosing us!

September 07, 2024

Stacey always makes my service trips easy and hassle free. I couldn't ask for more. Thank you very much. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold
Sep 09, 2024 -

Motor Mile Ford responded

Rick, we're delighted to hear that Stacey made your service experience smooth at Motor Mile Ford. Thanks for sharing!

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