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Motor City Buick GMC

Bakersfield, CA

Overview
Reviews
Vehicles
4.3
584 Reviews
Call Dealership (661) 735-4976
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3101 Pacheco Road

Bakersfield, CA

93313

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Showing 584 reviews

December 31, 2023

great customer service at the truck center. The wait was not long. Waiting warm with plenty of coffee! More

by kapken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Jan 02, 2024 -

Motor City Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Seth Long | Service Manager

December 29, 2023

Great service and he explained everything in a professional manner. Communicated well and completed in a timely manner. More

by Corina Floyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Jan 02, 2024 -

Motor City Buick GMC responded

Thank you for sharing your feedback, Corina! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Seth Long | Service Manager

December 23, 2023

I will never buy another truck from Motor City . I’ve had two lemon trucks in a row and less than a year and a half. They have been going back-and-forth lie. After lie they cater to the big companie More

by casillas4848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar Jimmy Emmanuel
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Dec 26, 2023 -

Motor City Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jimmy Sisneros - General Manager

December 14, 2023

Always excellent service, knowledgeable and patient. Will always get my business. Highly recommend 5 star. More

by Jamesprovensal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fernando Soto
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Dec 14, 2023 -

Motor City Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, James. Sincerely, Jimmy Sisneros - General Manager

December 14, 2023

Good customer service,, personable, fast response. Always take good care of my care and make me feel like a friend More

by astratt35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Soudah
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Dec 15, 2023 -

Motor City Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jimmy Sisneros - General Manager

December 12, 2023

Prices too high. You told me it would cost me about 170 to fix my malfunctioning signal light. Went to my mechanic and he fixed it in 5 minutes and charged me 10 do More

by jnshaffer
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
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Dec 13, 2023 -

Motor City Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Seth Long | Service Manager

December 10, 2023

Everything was quick and easy. They really make me feel like family and take care of all the details. More

by Uscbjames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
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Dec 12, 2023 -

Motor City Buick GMC responded

James, hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jimmy Sisneros - General Manager

December 05, 2023

Great experience, and great deal. Jose Vasquez I thank you for your help and knowledge! More

by deleta67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vasquez
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Dec 06, 2023 -

Motor City Buick GMC responded

Thank you for sharing your feedback about your experience. I'm glad to hear that Jose found a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Sincerely, Jimmy Sisneros - General Manager

December 05, 2023

Motor city has been very good to me get my truck in and out i thank you guys very much More

by huntmehair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parole
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Dec 06, 2023 -

Motor City Buick GMC responded

Thanks for this great review! I can't tell you enough how much we appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Seth Long | Service Manager

December 04, 2023

Very courteous and professional customer service. The process from beginning to end was fluid with no issues. My service advisor Richard Garza was knowledgeable, friendly, and a pleasure to work with More

by jwfarleyssg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Garza
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Dec 05, 2023 -

Motor City Buick GMC responded

Thank you for the awesome feedback! You're right, Richard is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Seth Long | Service Manager

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