Motor City Buick GMC

Bad Oil change Service I took in my 2016 Yukon for a oil change at 8:00am but didn't receive my Suv until 11:30. The Gmc was ready way before 11:30 but they had the Yukon si I took in my 2016 Yukon for a oil change at 8:00am but didn't receive my Suv until 11:30. The Gmc was ready way before 11:30 but they had the Yukon sitting in the back. I waited for the Yukon to be done serviced but not only until I went ask if they were almost done did they employee saw it was sitting there ready to go, that is when I received my Yunon at 11:30. Also they washed the yukon and didnt dry it good and left alot of water spots on the paint. Also, they left some grease on the paint that looked like oil. I had to go home and wash it and wax the paint. Overall, horrible experience in this dealer. I had been going to this dealer for years. More

Very efficient My vehicle went in for oil change. Not only was it done in a timely manner, they also washed my vehicle. Very friendly and professional. My vehicle went in for oil change. Not only was it done in a timely manner, they also washed my vehicle. Very friendly and professional. More

Service Dept. So I called to schedule a service Appt, it was early afternoon in the middle of the week. For some reason nobody answered so I had to leave a message. So I called to schedule a service Appt, it was early afternoon in the middle of the week. For some reason nobody answered so I had to leave a message. I called back a few hours later and had a service advisor tell me that all the scheduling people went for the day and that e couldn't help me. I told him that I called and left a message earlier in the day and never received a call back. He proceeded to then be able to make me an Appt for the next day in the Morning. The next day I call down to confirm availability to bring my truck in for service work. I was given the green light to bring it down so I did. I got there and dropped it off around 11am. Never heard anything all day from anybody. I finally called the service dept. myself before they closed a little before 5pm. I spoke with the service advisor I dropped it off with in the morning and he explained how they got too busy that day and never got to my truck. "No available technicians," is what he said. The service advisor seemed to be a very nice guy, but how come I couldn't get a phone call throughout the day keeping me informed on my truck. I figured if I make an Appt there should be somebody available to take care of my truck. The dealership is a 30 minute drive for me, I had to work around a busy day without my truck, and I ended up having nothing to show for it. And then when I picked it up without it getting fixed, would it be too much to ask to have them try and resechedule another Appt or call me to follow up so I could figure something out. Maybe it's me, maybe my idea of customer service is too high, but as big of a dealership as this is with all the awards won throughout the years, I guess you kind of hope to have a high expectation. I mean that's why I did buy multiple vehicles from here. I don't know, just venting. And once again, nothing against the service advisor, he was very busy that morning I dropped my truck off, I just wanted my truck to get fixed, it wasn't going to happen or they were too busy, call me and I'll come lick it up and bring it in on another day. More

Great service , brad was awesome In and out fast service , always in contact and updated during service of vehicle by text messaging, Couldn't ask for better service . Thanks a lot In and out fast service , always in contact and updated during service of vehicle by text messaging, Couldn't ask for better service . Thanks a lot More

awesome experience I have bought many vehicles and I would say his was the best ever. No pressure, no hidden expectations was just awesome. Would definitely recommend to I have bought many vehicles and I would say his was the best ever. No pressure, no hidden expectations was just awesome. Would definitely recommend to others. More

Service was great. Fast service, friendly staff. Received a fair price on brake service and oil change. I would recommend the service department for further repairs. T Fast service, friendly staff. Received a fair price on brake service and oil change. I would recommend the service department for further repairs. The staff was friendly. More

Insult I purchased a vehicle in 2016 and recently returned to trade in my vehicle in a new one the salesman low balled my trade in value and asked for 8 thou I purchased a vehicle in 2016 and recently returned to trade in my vehicle in a new one the salesman low balled my trade in value and asked for 8 thousand down totally insulted me I'll never purchase another vehicle at motor city Gmc I was ready to buy a new vehicle ,I went to another dealership they offered me 6 thousand more on a trade in ,seems to to the original place of purchase would of offered me a fair trade in value as a loyalty buyer instead I was insulted and wasted my time More

Satisfaction Always a comfortable experience. Usually completed before promised time. Waiting room is very comfortable. Prompt ride home when car has to stay a lon Always a comfortable experience. Usually completed before promised time. Waiting room is very comfortable. Prompt ride home when car has to stay a long time. More

Outstanding customer service The sales and service teams are above standard. The consistency throughout the dealership makes customers want to keep doing business with Motor City The sales and service teams are above standard. The consistency throughout the dealership makes customers want to keep doing business with Motor City GMC. I plan on buying all my vehicles through Motor City from here on out. More

Professional, Efficient and Courteous treatment. Extremely accommodating. Professional, Polite and Efficient. Went the extra mile to appease our needs. We have purchased several vehicles from this Extremely accommodating. Professional, Polite and Efficient. Went the extra mile to appease our needs. We have purchased several vehicles from this dealership and look forward to the next one. With such a large inventory, each time we've purchased, we've always been able to choose from stock. Even hard to find vehicles are usually found here. Thank you for a great experience. More