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Motor City Buick GMC

Bakersfield, CA

4.3
584 Reviews

3101 Pacheco Road

Bakersfield, CA

93313

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Showing 584 reviews

March 28, 2024

Great service, clean showroom, Andy Merino was awesome, will definitely buy again from him. Thank you Andy Merino! More

by Tilocampos29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Merino
Mar 29, 2024 -

Motor City Buick GMC responded

I appreciate you taking the time to share your feedback with us! I work hard to make sure our guests have an unforgettable experience. I will be sure to pass along your kind words to the team and I look forward to seeing you again. Sincerely, Jimmy Sisneros - General Manager

March 13, 2024

Not dealers fault that GM has not responded well to Covid lack of parts, strikes and obvious problems associated with the above. Warranty work took over 3.5 months to complete, this is ridiculous as they More

by picansod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 14, 2024 -

Motor City Buick GMC responded

Thank you for your feedback. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Seth Long | Service Manager

March 08, 2024

The dealer was fast on response and very professional and not pushy at all like comparison to other dealers. More

by Aridenali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Pere and Fabian baeza
Mar 11, 2024 -

Motor City Buick GMC responded

I appreciate you for taking the time to give our dealership such an excellent star rating, Aridenali. It helps us to know that we are meeting the needs of our customers. Sincerely, Jimmy Sisneros - General Manager

March 06, 2024

The reason for my review is to let everyone know how discouraging this dealership has become when it comes to trying a purchase a new vehicle from them. I was out and about looking More

by 1bwheeler
Recommend Dealer
No
Employees Worked With
Frank Ruiz
Mar 08, 2024 -

Motor City Buick GMC responded

Thank you for your feedback. Here at Motor City Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Jimmy Sisneros - General Manager

February 23, 2024

Fast, friendly, always a pleasure to deal with. I am Always happy with Motor City GMC. More

by Crazyrebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 26, 2024 -

Motor City Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Seth Long | Service Manager

February 20, 2024

I had an exceptional experience with Jesse Castro and Joey Salcido at Motor City. Their professionalism and dedication to providing excellent customer service stood out throughout the entire process. The More

by Abe E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Castro , Joey Salcido
Feb 22, 2024 -

Motor City Buick GMC responded

Thank you for your business and this review, Abe. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Jimmy Sisneros - General Manager

February 12, 2024

Great customer service The staff is very helpful. We’ve bought multiple cars and will continue to be returning customers for a long time. More

by Rpadilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hong
February 11, 2024

Best dealership in Bakersfield ca, sales and service are top notch. They make you feel important like a celebrity. More

by FLYNNSTONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aris
Feb 13, 2024 -

Motor City Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jimmy Sisneros - General Manager

February 06, 2024

Great customer service friendly people Had smiles had no problems with the application great deals More

by minervarivera83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 08, 2024 -

Motor City Buick GMC responded

Your compliments and kind words mean so much to us and our team, Minerva! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jimmy Sisneros - General Manager

February 02, 2024

Great salesman, willing to work hard and try there best to get what you want. More

by Luis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Petter
Feb 02, 2024 -

Motor City Buick GMC responded

Congratulations on your new purchase, Luis! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Jimmy Sisneros - General Manager

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