Motor City Buick GMC

Expectations Exceeded The customer service that Carlos Valdes, internet sales manager, provided to my wife and I was truly amazing. He is such a knowledgeable gentleman and The customer service that Carlos Valdes, internet sales manager, provided to my wife and I was truly amazing. He is such a knowledgeable gentleman and so professional and personable. We both look forward to interacting with him for all or needs during our ownership of our brand new 2018 Canyon! Brian Reneau appraised our trade in fairly and for that we are most appreciative. In addition, signing all the necessary "paperwork" was so easy due to a wonderful finance man ("Jared"?) and the incredible new way he presented these documents; "giant" e-documents on a flat screen on his desk - so easy to read, understand and sign. Finally the price we paid was lower than we ever though we could get. We have been shopping for a new truck for several months, all models, our final stop before making up our mind was Motor City - I feel blessed! More

Going the extra mile Jeff wrote up my service order in a very professional manner, anticipating my questions. He also said that he we see that a minor part that had beco Jeff wrote up my service order in a very professional manner, anticipating my questions. He also said that he we see that a minor part that had become loose would be properly installed. The service was done on time for a reasonable cost, and the part was reattached for free! More

Great service on my Acadia As usual, the Service Department got my Acadia in and out in about 30 minutes for it's regular service. I will come back again. As usual, the Service Department got my Acadia in and out in about 30 minutes for it's regular service. I will come back again. More

Great service they never say the word no or can’t Ryan Benak is a great salesman he never once told me he couldn’t find what I was looking for or couldn’t get the deal that I wanted, instead he always Ryan Benak is a great salesman he never once told me he couldn’t find what I was looking for or couldn’t get the deal that I wanted, instead he always found other options and was very attentative to my needs. He fought to find a solution to make the deal happen witch I liked. More

The sales person Sales person Robert Schield did a good job showing all the vehicles we want to see and help us pick up the right one for our needs .we were real happy Sales person Robert Schield did a good job showing all the vehicles we want to see and help us pick up the right one for our needs .we were real happy with our purchase and at the end he took his time explaining to us how to use all the new features in the new vehicle . Thanks we really appreciate that More

Not good I was told I needed an air cleaner I just put one in my checklist shows that my rear brakes are in the yellow I just changed those two weeks ago I was told I needed an air cleaner I just put one in my checklist shows that my rear brakes are in the yellow I just changed those two weeks ago More

All day waiting The appointment was set for 10:45 am, and the car was not looked at until well after 4:00 pm and even then the dealer stated that it might not be look The appointment was set for 10:45 am, and the car was not looked at until well after 4:00 pm and even then the dealer stated that it might not be looked at until the next day and that we could take it home and bring it back. When the dealership service was questioned what was taking so long, they stated they would get to the vehicle when they finish all of the other cars in front of ours. After long talks with the service manager, they were going to offer us a rental vehicle at no charge. Unfortunately, the rental car that was being provided would only accommodate a family with just three children, and since we have four children, this gracious option could not be taken advantaged of. Once the car was looked at, within less than 40 minutes, we were told the only option was to replace the entire stereo unit ($3500) rather than check to see if there was an additional CD that had been stuck in the CD/DVD player slot or a replacement part. More

A mixed bag I bought a new 2016 Yukon from these guys. They are very friendly and I was pretty impressed by everything from the apps to the rental service when yo I bought a new 2016 Yukon from these guys. They are very friendly and I was pretty impressed by everything from the apps to the rental service when you drop your car off. I have had several service experiences with them now about a year later. Each such experience has been a nightmare for me and usually involving multiple trips for simple repairs. Some of their advisers are quite rude (this varies), they rarely bother calling such as for service delays or to confirm appointments (this has been pretty consistent for me). I am currently waiting for an hour and a half quoted for an oil change that I had a service appointment for. Reason quoted:5 people ahead of me. What is the purpose of an appointment I wonder. Anyhow, as much as I love my car, I pretty much wish I had gone a different direction. More

Professionals Motor City does have a good product but there maintenance and repair facilities are exceptional. Progress Farms has been in business since 1989 and I Motor City does have a good product but there maintenance and repair facilities are exceptional. Progress Farms has been in business since 1989 and I consider Motor City to be a standout. The quality of Motor City lies directly with their employees. We appreciate Motor City's "do what it takes" attitude and "flexibility". We at Progress Farms and our extended business family recommend Motor City monthly to others with extreme confidence. Thanks Motor City! Progress Farms Donald Collins More

Simply Amazing The experience was simply amazing. Our salesman Pete Garcia is a hell of a man. Never once did he try to pressure us into buying a more expensive vehi The experience was simply amazing. Our salesman Pete Garcia is a hell of a man. Never once did he try to pressure us into buying a more expensive vehicle or try to talk us out of buying the vehicle we chose. We gave him out budget and he worked with us. Showed us vehicles in our price range, sat back, answered our questions and allowed us to make our own decision. I would refer friends, family, even complete strangers to go talk to Pete and the good folks down at Motor City, and to the staff that catered to our two young childre, y'all are awesome, made us feel like family. Thank you Motor City. We will be looking to you for our future car buying endeavors. More