Motor City Buick GMC

Carlos in sales is top notch! Unfortunately, I can’t say the same about the service department. Even if you book an appointment for first thing in the morning, be prepared for a l Unfortunately, I can’t say the same about the service department. Even if you book an appointment for first thing in the morning, be prepared for a long wait. It’s disturbing the amount of GMC vehicles that are in need of repair. The electrical department is consistently booking at least two weeks out and will most likely keep your vehicle for at least week. During that time, it will sit for days before they get to it. If you need a loaner…good luck. Because of the high amounts of vehicles being serviced, there aren’t loaners available most of the time. DO NOT RENT YOUR ON CAR! My “advisor” told me I could rent a car and my warranty would cover it. What he failed to mention was the all the catch 22s involved. I turned it my receipts to my “advisor” and for 2 MONTHS he lied about submitting my reimbursements. He even went as far as to place follow up calls to me regarding the status KNOWING he never submitted anything. I finally went to the stealership to find out what was going on and that’s when I learned that he hadn’t done anything. The clerk then told me that I would likely get a fraction of what I paid out but to call GM for a better resolution. GM informed me that they won’t take action because the reimbursements are past 30 days. I called and left a message for the COO and GM and never received a call back. GM has filed a dealer complaint and they still haven’t responded. I’d never buy another vehicle that has to be serviced by this dealership! More

Very well organized would recommend Jose and Ben to help out with any sales and managers aswell out with any sales and managers aswell More

Very disappointed in their follow-up (lack of follow-up) on issues related to a car they sold me. There are dealerships in Bakersfield where they will not lie to you, I suggest you go to those rather than on issues related to a car they sold me. There are dealerships in Bakersfield where they will not lie to you, I suggest you go to those rather than Motor City. Recommend you avoid dealing with either Christian or Mark, as these two sales people did not keep their committment to me or my son. More

They don't do all the services on Saturdays, and they ask if you want you car washed but wait till you pick it up to do the car wash. if you want you car washed but wait till you pick it up to do the car wash. More

This is my first time at the dealership. Will be coming back regularly. Great service advisor. Everyone very friendly and helpful. Will be coming back regularly. Great service advisor. Everyone very friendly and helpful. More

They are very fast when it comes to transactions and very accommodating with it comes to your issues and concerns. accommodating with it comes to your issues and concerns. More

Excellent and fast service. Thank you for all GMC employees for being there when we need you. Thank you for all GMC employees for being there when we need you. More

I drove almost 2 hrs to purchase a truck from Christian Guerrero and the process was simple , quick , and he was extremely helpful throughout the whole process. The truck was used but it smelled like new. Guerrero and the process was simple , quick , and he was extremely helpful throughout the whole process. The truck was used but it smelled like new. It was ready when I got there and it was a no brainer to buy it. I highly recommend taking the drive and asking for Christian Guerrero to show you some cars. Peter Park was also efficient and straight forward in finance. I recommend these guys More

Was charged $300 to clear a code that took them less than 20 mins. Then they claimed to have changed a glow plug charging me almost $400. However, the used part they gave me (checked the part #) went to a 20 20 mins. Then they claimed to have changed a glow plug charging me almost $400. However, the used part they gave me (checked the part #) went to a 2017 GMC and did not fit my 2015. Suspicious, I pulled out ALL the glow plugs and it was obvious that not a single glow plug was actually replaced. I have reported them to the Bureau of Automotive Repair. More

Excellent customer service and great experience purchasing our vehicle. Rick Perez was very helpful and patient with us. purchasing our vehicle. Rick Perez was very helpful and patient with us. More