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Motor City Buick GMC

Bakersfield, CA

4.3
584 Reviews

3101 Pacheco Road

Bakersfield, CA

93313

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Showing 584 reviews

August 10, 2023

Fernando Soto and his team went above and beyond in every aspect!! Communication, price, service, follow up. They were head and shoulders above everyone else I’ve ever bought a car from. More

by Chris Chase
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando, Anthony and Peter.
Aug 12, 2023 -

Motor City Buick GMC responded

Chris, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and I am thrilled to know Fernando went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Jimmy Sisneros - General Manager

August 01, 2023

Gave four stars for great service altogether. Short of five stars due to two hour wait (with a Service appointment) and could not get an estimate for a minor body damage since paint/body shop doe More

by bama76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Garza
Aug 03, 2023 -

Motor City Buick GMC responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Seth Long | Service Manager

August 01, 2023

Rick G. was great to work with. Very responsive to questions and provided all details needed to make our decision to purchase 2023 GMC Sierra 3500 truck. T More

by cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gonzales
Aug 03, 2023 -

Motor City Buick GMC responded

I'm pleased to hear that Rick took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Jimmy Sisneros - General Manager

July 30, 2023

Great dealership, but with their sales successes, the service dept is falling behind. The service dept trying its best to keep up as it’s taking too long to get appointments. More

by Ssnider112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Aug 02, 2023 -

Motor City Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Seth Long | Service Manager

July 29, 2023

Let me in do what the problem was got the parts and fixed it within a couple hours More

by John martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Richardson and Mike
Aug 01, 2023 -

Motor City Buick GMC responded

Thank you so much for taking the time to share your feedback with us, John! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Seth Long | Service Manager

July 25, 2023

The service technician was very knowledgeable and explained the service being conducted on my truck. Jeremy the technician went out of his way to get my truck serviced. City Motors have always treate More

by Bdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy the service technician
Jul 26, 2023 -

Motor City Buick GMC responded

I cannot thank you enough for your wonderful review of Motor City Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Seth Long | Service Manager

Jul 26, 2023 -

Bdavidson responded

I was very pleased with the attention Jeremy gave me with my concerns.

July 23, 2023

Every time I take my car for service, they always finish within 45 minutes. I like that they always have appointments available online! More

by marbra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 25, 2023 -

Motor City Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Seth Long | Service Manager

July 22, 2023

This GMC Dealership has been good to me and has always serviced my trucks I bought 3 new trucks from Motorcity GMC Sales personal are very reliable and friendly. More

by polosrrocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Guerrero
Jul 25, 2023 -

Motor City Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jimmy Sisneros - General Manager

July 18, 2023

I called the dealership about a 2024 Sierra 2500. They hooked me up with Martin Mendoza. I did the deal over the phone and on line. Great sales person. Martin made it very easy. More

by Twobuck73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin Mendoza
Jul 20, 2023 -

Motor City Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jimmy Sisneros - General Manager

July 13, 2023

Excellent service department, been coming here since 1994. Really professionally run operation. Keep up the great service. More

by 3calderons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Beck
Jul 17, 2023 -

Motor City Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Seth Long | Service Manager

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