Mossy Toyota - Service Center

5000 mile checkup. Scheduling was easy and efficient. Service was completed in less time than was originally stated. Service facility was clean and waiting area comforta Scheduling was easy and efficient. Service was completed in less time than was originally stated. Service facility was clean and waiting area comfortable. I recommend this dealership. More

Free 10k mileage service went well Nothing about the experience was annoying or pissed me off. Brian was friendly and communicated everything well and made the experience a really good Nothing about the experience was annoying or pissed me off. Brian was friendly and communicated everything well and made the experience a really good one More

I dont trust a single person on that building. My lease was ending and wanted to get more information about buying out the vehicle. I called and they told me to arrive without an appointment and as My lease was ending and wanted to get more information about buying out the vehicle. I called and they told me to arrive without an appointment and ask for Rick Silva. At arrival we were taken into his office where Rick and his colleague (presumable a sales man) by the name of Demetrio sat. After explaining our intentions they told us that we were better off buying a new vehicle that holds better value. I continued and explained we liked the vehicle we had and did not want to get another car. This went back and forth for a while until we realized that all these two cared about was up-selling, not helping their customers. T1he WORST part about the experience was Demetrio was holding and pointing his VAPE box back and forth. I thought this was a teenage thing not a middle age professional sales man. We went to Toyota Escondido and had it all fixed. A few weeks later I needed to get my car serviced. Decided to go to Mossy because thats were i have taken my vehicle since I got it. Everything was fine. They charged me $100+ (which i dont mind paying for quality). Exactly one week later I am stranded in parking lot because of a dead battery that should have been checked during the inspection and brought to my attention. At this point I was not mad at Mossy. I was more mad at myself for trusting and giving Mossy my business for years. Horrible Experienceq. Going elsewhere and advice other to do the same. More

5000 mile service Brian immediately meet me at the drive up service bay, greeted me and quickly took my information and told me how long my wait time would be, (which w Brian immediately meet me at the drive up service bay, greeted me and quickly took my information and told me how long my wait time would be, (which was accurate). I asked Brian if I could have the backup beep on my 2017 Prius modified because of the constant beeping while in reverse was annoying. Brian called over a senior service technician and he asked me if I had purchased the Prius from Mossy TOYOTA and I told him I had. The service technician said then the modification to the reverse beeping would be complementary. I was very impressed with the customer service from Mossy TOYOTA and called a friend today who lives in North County and recommend Mossy TOYOTA to him as I know he is in the market for a RAV4. Thank you. More

Pleasant Surprise I live 35 minutes away from Mossy Toyota, however, the very positive purchasing experience I had when I bought my new Highlander drew me back for serv I live 35 minutes away from Mossy Toyota, however, the very positive purchasing experience I had when I bought my new Highlander drew me back for servicing, versus a closer dealer. Well, today I was in for the complimentary oil change & inspection. My previous oil change took about 90 minutes - but Mossy has a very comfortable customer waiting area. Today I was in & out in 35 minutes - I only had half a cup of coffee and didn't get through my newspaper. The service rep Brian R. apparently was determined to not let me get comfortable in the wait area - kidding. More

Always saves me! Car was sluggish when trying to start it. I only had the morning to take car of it. Went to Mossy w: no appt and they got my new battery installed a Car was sluggish when trying to start it. I only had the morning to take car of it. Went to Mossy w: no appt and they got my new battery installed and out the door in 45 minutes! Love, love these guys. Thankfs More

Mossy Toyota - Friendly and Efficient We are always welcomed, given great customer service and appointments are efficient and productive. We love our RAV4 and will continue to work with Mo We are always welcomed, given great customer service and appointments are efficient and productive. We love our RAV4 and will continue to work with Mossy, thank you More

Always excellent service Thank you Mossy Toyota, always a good experience. Special thanks to Brian Robitaille for providing excellent customer service and provide detailed inf Thank you Mossy Toyota, always a good experience. Special thanks to Brian Robitaille for providing excellent customer service and provide detailed information regarding my vehicle. Thanks! More

Great service department Professional, clean, friendly, convenient and reasonable prices! I recommend giving mossy a try for your next service. The lobby is also very nice Professional, clean, friendly, convenient and reasonable prices! I recommend giving mossy a try for your next service. The lobby is also very nice in case you want to wait. More