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50 Reviews of Mossy Toyota - Service Center
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December 29, 2023
Avoid this dealership at all costs. ..Took in my mint condition 70k truck for warranty. only 3000 were made in this color and style so it's rare. They decided to smash, damage completel ..Took in my mint condition 70k truck for warranty. only 3000 were made in this color and style so it's rare. They decided to smash, damage completely ruined this original truck and they didn't even tell me about the damages they caused. Talking about bad customer service. Dale Snow is bar worse person to deal with. Rude as can be. No class. Customer service manager has no clue at all. They didn't even say sorry for what happened and never fixed it to original. They are awful here. GM forget about it he's to busy. They could have made it right but noooo. Dale snow had the call and now I'm going to take them to court. Bunch of idiots. Don't go here at all. Carlsbad is not far and wow the customer service is amazing. Mossy Toyota will never see me there again and I'll never buy there again. Jerks More
by CharlesJ77
Employees Worked With
September 18, 2023
The sales experience was very direct and seamless. I got the deal I was looking for. However, post sales is HORRIBLE. I had to reach out myself just to complete the paint protection job (sales person I got the deal I was looking for. However, post sales is HORRIBLE. I had to reach out myself just to complete the paint protection job (sales person never replied to texts) and when I got to the service bay, I had to wait for almost an hour and I got skipped over other (white) individuals. I also tried reaching out multiple times to confirm my prepaid maintenance extension and so far, I haven't heard back from anyone. It's quite disappointing given how well the sales experience went. More
by SDAsian
Employees Worked With
Justin Perry
July 26, 2022
Been here twice and both experiences were not good. First time I had my car serviced for a loose gas cap took about 8 hours for them to fix, was late to pick up my kids from school. This last time I First time I had my car serviced for a loose gas cap took about 8 hours for them to fix, was late to pick up my kids from school. This last time I went there, I went in for a regular oil change and tire rotation. Dropped my car off at 1030 and it wasn’t done till almost 3 pm! I was about to drive home on the freeway and the steering wheel was shaking uncontrollably and my tire was was wobbling. I had to turn around and have them fix it, at this point I’m already late to pick up my kids from school. When they looked at my wheel they made some excuse about how they didn’t know how to rotate a wheel on after market wheels. I’ve taken my car to vavoline and mossy Honda, they never had that issue. So after they “fixed” it they handed me a piece of plastic saying that I needed to get a new wheel. I NEVER even had any issue with my wheel prior to this oil change. I know there are human errors but this was a real bad error, this little accident could’ve costed me my car and life. By the time I left it was 415, that’s almost SIX hours just for a simple maintenance. Vavoline 20 min, Mossy Honda 1 hour. I am beyond upset about how much you wasted my time and the xxxxxxxx you try to tell me instead. For you tell me that I need to buy one new wheel because your guys done know how to bolt a wheel on is so messed up. I do not need to buy a new wheel because of your mistake. You need to fix this issue. Unbelievable. A EXTREMELY dissatisfied customer. More
by Rawkee
Employees Worked With
Eddy
February 01, 2021
If I could give zero stars to Mr. Thacker I would. His communication style is hostile and rude. I brought my Toyota Corolla in twice for recall issues. While discussing the paint peeling off my bumper he communication style is hostile and rude. I brought my Toyota Corolla in twice for recall issues. While discussing the paint peeling off my bumper he told me it would not be covered by the recall in a rude and harsh manner. Poor customer service skills and this guy simply doesn’t know how to communicate to customers respectfully. More
by dawndawn20
Employees Worked With
Phi Lien, Robert Thacker
October 30, 2019
DO NOT GO HERE - WILL OVERCHARGE & MISINFORM YOU I recently went to Mossy Toyota for what I thought would be a simple oil change as I had just moved into the area. Boy was I wrong, they must have see I recently went to Mossy Toyota for what I thought would be a simple oil change as I had just moved into the area. Boy was I wrong, they must have seen me coming and all they saw was dollar signs. Not only was my technician rude, but he told me to email him with any questions. If you work in customer service - you should at least know how to talk to people. They I was TEXTED that they would need to check my car for a clunking sound and that it would be over $100. I then had to call and wait on hold to speak to Kevin, who said the technician driving my car heard loud clunking sounds that were of high priority to be fixed. I noted that my struts sometimes made sounds and he said it was clunking. I agreed to this service thinking it was something serious, when I was then TEXTED to be informed that I needed to pay close to $1,5000 to fix my struts!!!! From there I had to call and wait on hold again to speak to Kevin -who informed me that there was no problem with my struts other than it made sounds. When I went to pick up my car they tried to OVERCHARGE ME and did not actually do anything other than an oil change for over over a $200 bill. I WILL NEVER GO BACK and I URGE OTHERS NOT TO GO!!! More
by carolyn10
Employees Worked With
Kevin
June 19, 2019
100k bumper to bumper no good Bought a 2015 Toyota Tacoma drove it off the lot and it was making some noise scheduled service and told them I read reviews on the issue and it was t Bought a 2015 Toyota Tacoma drove it off the lot and it was making some noise scheduled service and told them I read reviews on the issue and it was the weather stripping that vibrates after 70 miles per hour they said they could not drive that fast so they could not diagnose the problem and fix the issue very disappointed that I purchased a hundred thousand bumper to bumper warranty and it did not cover this neither the fact that I bought the car a week ago I would not recommend this company to anyone More
by Frankie
Employees Worked With
Other Employees :
Aaron Blanco, Phi Lien, Robert Thacker, Robert Kuroda, Shad Blackburn
July 31, 2018
Excellent Toyota Service experience We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with res We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with respect and they were respectful of our time. Excellent staff, most noticeably was Service Advisors, Mr. Kevin Hauser, Mr. David Rodriguez and Service Director, Mr. Dale Snow, organized and professional. Friendly car rental staff and comfortable, clean waiting area with good coffee. We are confident in Mossy Toyota's Service Department, they exceeded our expectations, all around great car service experience! More
by Sandra
March 18, 2018
PoorMaintenance Erroneous Charges Invoice number: R060687755:01 Dated 3-12-2018 Mileage Date in: 103,544. Service Advisor: R C Requested Vehicle 100K excluding the tune-Up. Invoice number: R060687755:01 Dated 3-12-2018 Mileage Date in: 103,544. Service Advisor: R C Requested Vehicle 100K excluding the tune-Up. I have a problem with the quality of work performed and charges for work not accomplished. I was led to believe fluids were topped off using , Avalon Super Long Life Coolant (Pink), Quantity 2 $43.78, Labor 56.00 Hazwaste Disposal: $10.00 Brake fluid was still at the Low mark. Upon visual check at my residence I discovered the above was not accomplished. Hence I paid $187.61 for partial maintenance missed my VA Hospital Appointment I am extremely unsatisfied with the whole situation and require amends as soon aspossible. With behavior as these “Brand” and reputation is at risk. More
by Gus
Employees Worked With
January 08, 2018
Great Personnel Had a great experience with no issues. This dealership took care of everything in a reasonable amount of time. The wait was minimal and wait room was Had a great experience with no issues. This dealership took care of everything in a reasonable amount of time. The wait was minimal and wait room was accommodating. More
by MMC
Employees Worked With
December 30, 2017
Service Department Excellent service. Brian and service team have been great. I don't think I had to wait longer than 45 minutes for routine maintenance. I actually don' Excellent service. Brian and service team have been great. I don't think I had to wait longer than 45 minutes for routine maintenance. I actually don't mind taking my car in every 5000 miles More
by jviloria357qx
Employees Worked With
