Mossy Nissan
Houston, TX
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My 2011 Juke was having air conditioning problems and Joe Gonzalez really took the bull by the horns and kept the service technicians working on it until they got it fixed. I would definitely recommend Joe Gonzalez really took the bull by the horns and kept the service technicians working on it until they got it fixed. I would definitely recommend Joe / Mossy to anyone having a problem with their Nissan vehicle. Fortunately, all of my service was under warranty so cost was not a factor this time around. I really appreciate the excellent service I received at Mossy and most especially how I was treated by Joe. Big thank you! More
Poor dealership. The sales personal is rude and arrogant. There is a severe disconnect between their online staff offers and online advertisement and what you get if you really walk in. I would say safe time There is a severe disconnect between their online staff offers and online advertisement and what you get if you really walk in. I would say safe time and stay away. The really fulfill the common stereotype of a car dealer. More
The team at Mossy were professional and ultimately they were willing to work with me on the pricing. I do suggest that you bring in other offers. were willing to work with me on the pricing. I do suggest that you bring in other offers. More
I've recently bought a used 2002 Nissan Altima 2.5S from a third party dealer. Before I bought the car I took it to Mossy Nissan to have a Certified PreOwned Inspection check. After waiting 3 hours and a to a third party dealer. Before I bought the car I took it to Mossy Nissan to have a Certified PreOwned Inspection check. After waiting 3 hours and a total cost of $253 they came up with a list telling the faulty parts of the vehicle like window, washers, trunk etc. So I trust the Nissan Certified mark and since there were no major problems and I bought the car. After a while I recognized an extensive oil consumption (5 qt at 100 miles). When I investigate the car myself I see the blue smoke coming from exhaust which is a sign of oil burning. So I don't understand how this dealer couldn't find out this (easy to find but expensive to fix) problem. Even me like no mechanical knowledge man can see this problem but the mechanics at the so-called Certified Nissan Dealer couldn't see. As a result I dont want to lose my time for trying the fix the car instead I'm trying to sell it at a more cheaper price. I'm also dealing with the third party dealer which I bought the car. But that was Mossy Nissan which I've trusted in this purchase and very dissapointed me. I'll never go to a Nissan Dealer either for mechanics or for purchasing a car because of this situation. May be I'll never buy another Nissan. Because I don't think that Nissan will honor its name and this Certified mark on the inspection that the dealer made. More
I will never take my car back to this place!!! I was very pleased with everything at first but once my car sat at the dealership for 2 days I was a little upset. I have a 10 month old and NO CAR. Bennie (ser pleased with everything at first but once my car sat at the dealership for 2 days I was a little upset. I have a 10 month old and NO CAR. Bennie (service manager) told me that he was trying to get ahold of my warranty department and said that he could never get anyone on the phone! FUNNY because I called and got someone right on the line!!! Then tells me that not everything was covered so he couldn’t fix some of the work that was needed. Also really funny because I have a platinum warranty so I call the warranty company and they tell me that it was the dealership (Mossy Nissan aka Bennie) that told them that this was not a warrantable item, not my warranty company like Bennie had said! So thank you Mossy Nissan for wasting my time. More
I recently got my vehicle serviced at Mossy Nissan and everyone I met there was super friendly! They got my vehicle in and out in a timely manner and were great to work with. It's nice to go to a dealer everyone I met there was super friendly! They got my vehicle in and out in a timely manner and were great to work with. It's nice to go to a dealership where everyone truly seems to want to help and enjoys their job- it's definitely not what you would expect from a typical car dealer. My experience in the service dept was such a breeze that when I'm ready to buy my next car it will be from Mossy Nissan. More
I have bought 8 cars from Mossy and will buy my next eight also. Very professional and no BS. Quoted me the price and I was out of there 60 minutes later, without any hassle. Why is that some dealersh eight also. Very professional and no BS. Quoted me the price and I was out of there 60 minutes later, without any hassle. Why is that some dealerships feel the need to trick you in some way? Not at Mossy, Thanks again.... More
Going to Mossy Nissan is the biggest mistake I ever made. UNPROFESSIONAL, DISHONEST, DISRESPECTFUL!!! I didn't buy a car from them because I had a better deal and in response, they send me an email that its UNPROFESSIONAL, DISHONEST, DISRESPECTFUL!!! I didn't buy a car from them because I had a better deal and in response, they send me an email that its my "bad karma", which is ridiculous! I have all the right in the world to buy from wherever I want and feel comfortable with. I am so glad I didn't buy my car from them. Beware of Mr. Kirk Verrett, who is extremely pushy and who boasts about the dealership being certified by XYZ and doesn't realize its the personal experience that counts. More
I really enjoy my new 2011 Altima 3.5SR. This was the I really enjoy my new 2011 Altima 3.5SR. This was the best experience buying a car. My salesman Kirk Verrett is very professional, courteous and inte I really enjoy my new 2011 Altima 3.5SR. This was the best experience buying a car. My salesman Kirk Verrett is very professional, courteous and intelligent. He listened to what I said and worked with me without any pressure. BTW I am not an easy person to deal with. The finance officer and entire sales team were very helpful and handled everything in an excellent manner. I am extremely satisfied with my purchase and I will definitely recommend Mossy Nissan to my friends and family. More
I bought an Infiniti from these guys for what was retail price. The car was good and the salesperson was overly friendly and pushy. The car worked fine for about a year and when I went to sell it, i was tol price. The car was good and the salesperson was overly friendly and pushy. The car worked fine for about a year and when I went to sell it, i was told that the car had a BRANDED TITLE. The car's title had a LEMON BUYBACK flag on it. This means that the car was bought back by the manufacturer (Infiniti) because of some major defect that impairs the safety and/or driveability of the vehicle. When I tried to sell this car to other dealers, they said that they would either not buy it, because it was not a clean title OR give me HALF THE PREVAILING rate of such a car. Their rationale was that the branded title stays with the car for its life and devalues the car by more than 50%. I was NOT INFORMED about the title issues by Mossy Nissan at time of purchase. Instead, Mo Almalky simply told me that the fuel guage had to be REPLACED and the Company had done so. THIS IS VERY FOUL MISINFORMATION AND CONSUMER FRAUD SINCE A CAR OF HALF THE VALUE WAS SOLD TO ME FOR THE FULL PRICE. When I went to sell the car back, Alex Pourgoshtasbi, a Manager in the dealership gave me a quote that was much lower than anyone else (because he knew I could not sell it to any other dealer). He asked me to come drop the car off the next day. After numerous attempts on reaching him, Alex never answered my call requesting a time to come back. He obviously went back on the deal. ON MY SECOND TRIP I SAW MORE CARS THAT WERE PART OF "LEMON BUYBACK ". PLEASE BEWARE OF THESE BRANDED TITLES WHEN PURCHASING USED CARS FROM MOSSY AND TRY TO REFRAIN BUYING CARS FROM THEM ALTOGETHER FOR THE UNETHICAL, FRAUD LIKE EXPERIENCE I HAVE HAD. More