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Mossy Nissan
Houston, TX
452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 452 reviews
September 13, 2016
Valuable Customer When I hear Mossy Nissan I immediately think of Melvin Watson & Harold Bailey. They both made my car buying experience an AWESOME one. Thank You! When I hear Mossy Nissan I immediately think of Melvin Watson & Harold Bailey. They both made my car buying experience an AWESOME one. Thank You! More
by CREED
Employees Worked With
Melvin Watson, Harold Bailey
September 13, 2016
Great experience I had a wonderful experience and loved the professional approach from all involved. Bought a new Altima and got a great deal. Jose and Mark were a p I had a wonderful experience and loved the professional approach from all involved. Bought a new Altima and got a great deal. Jose and Mark were a pleasure to work with. More
by Merritt, Sherry
Employees Worked With
Jose Robles, Alfonso Gutierrez
September 13, 2016
Buying a Pathfinders I could not have ask for a better experience at the dealership it was very rewarding because i have never experienced anything like it before I was re I could not have ask for a better experience at the dealership it was very rewarding because i have never experienced anything like it before I was relax the whole time we were doing business More
by Albert Ceasar
Employees Worked With
Melvin Watson, Harold Bailey
September 13, 2016
Extravagant Service Mr. Watson always does an outstanding job when it comes to pleasing his clients. He operates in Excellence and I appreciate all the hard work and dedi Mr. Watson always does an outstanding job when it comes to pleasing his clients. He operates in Excellence and I appreciate all the hard work and dedication he has extended. More
by Redmond,Brittany90
Employees Worked With
Melvin Watson
September 13, 2016
My First Car Hello my name is Jessica, and I would like to talk about my experience while looking for my first car was wonderful! Mr. Melvin Watson and Mr. Harold Hello my name is Jessica, and I would like to talk about my experience while looking for my first car was wonderful! Mr. Melvin Watson and Mr. Harold Bailey were very patient with me as I looked for a new vehicle. Any questions I had they were there to answer them. Mr. Harold Bailey and Mr. Melvin Watson were very professional and had Great customer service! I was very happy with my choice of going to Mossy Nissan. Very welcoming atmosphere, and ready to meet your needs! I was looking for an exact color and model, and Mr. Bailey and Mr. Watson made that happen! And I love my car so much! I would like to thank Mr. Bailey and Mr. Watson, and also Mossy Nissan! I look forward to buying my future vehicles from these gentleman and dealership! More
by Jessica
Employees Worked With
Melvin Watson, Harold Bailey
September 12, 2016
Great experience This was excellent experience would buy from Melvin watson and mossy nissan again would also recommend to friend and family rhe next truck I purchase This was excellent experience would buy from Melvin watson and mossy nissan again would also recommend to friend and family rhe next truck I purchase will be from mossy nissan More
by 1kx450
Employees Worked With
Melvin Watson, Alfonso Gutierrez
September 12, 2016
I will send my friends to mossy nissian Me and my husband traveled from Magnolia, Tx. To get the best deal. I purchase a vehicle with mossy nissian before I had a good experience, that's wh Me and my husband traveled from Magnolia, Tx. To get the best deal. I purchase a vehicle with mossy nissian before I had a good experience, that's why I came back. Melvin Watson was a good salesmen he took the time with me and didn't rush me. This is my second time purchasing a vehicle with Melvin Watson. The miles was at least 70 miles. More
by Paulasimon 77
Employees Worked With
Melvin Watson, Harold Bailey
September 12, 2016
There is a reason why I am a repeat customer!! I lease and turn my vehicle in every three years. It is actually an enjoyable experience for me. No stress, no hassle and I get to drive off the lot I lease and turn my vehicle in every three years. It is actually an enjoyable experience for me. No stress, no hassle and I get to drive off the lot with a new vehicle! This time was no different except it was the first time that I dealt with Willie Saunders. He was extremely helpful and very respectful of my time. He is a genuinely nice person and cares about people! Harold Bailey has been with Mossy Nissan for years and it is always a joy to work with him! He never disappoints me with the amazing financing he puts together. He is efficient and a great person as well!! I have always been highly satisfied with the service I have received and would never consider going to any other dealership....he has me spoiled! More
by Stephanie Higgins
Employees Worked With
Willie Saunders, Harold Bailey
July 19, 2016
Mossy Nissan of Houston is horrible! BUYER BEWARE!!! Mossy Nissan is horrible - worst purchase experience ever! Took my son's car in on Tuesday July 5, 2016 to have the windows tinted and brought an is Mossy Nissan is horrible - worst purchase experience ever! Took my son's car in on Tuesday July 5, 2016 to have the windows tinted and brought an issue to their attention that my son wanted addressed. There were spots on the radio screen that wouldn't come off, this Altima was 10 days old. I spoke to the Service Manager Joseph Gonzalez which told Ivan Clovis to look at the radio and to take care of it. Ivan told me that the radio would need to be replaced as the issue was behind the screen itself. Ivan fed me some bs as well as gave me the runaround. Joseph told Ivan to order a new radio and to schedule the installation for Saturday July 16, 2016. I asked for documentation in writing that showed the radio was being ordered. I sent an email to Joseph & Ivan on Monday July 11, 2016 to confirm that the radio would be available for installation for Saturday July 16, 2016 as scheduled. Neither, Joseph or Ivan responded to my email. Ivan called me within 5 minutes of receiving my email to tell me that it would be 2-3 weeks before the radio would be in. I asked why I was lied to & why he had made me an apt for July 16, 2016 knowing it would be 2-3 weeks. Ivan had nothing to say - I ended up hanging up on him. I sent an email to the General Manager David Hruska (same person that responds to these reviews) and to this day he hasn't responded either. Mike Hruska did call after I filed a Complaint with the VP of Consumer Relations of Nissan North America. Mike Hruska is the Service Director of Mossy Nissan - Mike made excuses for the whole Service Department and told me that the radio had NEVER even been ordered as Ivan was instructed to do. Wow - TOTAL Surprise! Mike also told me that the radio would be replaced with a refurbished radio rather than a brand new one! This car is brand new! You're NOT putting a refurbished radio in this car when it came from the Factory Brand New and is a Nissan issue! Mossy Nissan is putting the blame on Panasonic when in fact it's Mossy Nissan that is screwing us over! It's always easier to pass the buck rather than own up to the BS that they're pulling! Mossy Nissan of Houston is a nightmare! Mossy Nissan runs a complete circus and lies to their customer's. Mossy Nissan doesn't pride itself in Customer Service and could care less if the Customer is Happy or Not! Mossy Nissan is a huge SCAM!! Buyer Beware!!! Do your research - don't buy a Nissan but if you must, definitely find another Nissan Dealership to purchase from. Don't give these clowns your $ - you'll regret it!!! This has been the worst purchase ever and we regret ever giving these idiots our business! We have filed a Complaint with the BBB as well as a Consumer Complaint with the Attorney General. We will NOT STOP until Mossy Nissan of Houston takes responsibility for their issue and replaces this defective radio with a brand new radio - and we don't care if this radio has to be taken out of another brand new car! You're NOT getting away with putting a refurbished radio in my brand new car that's now less than a month old. Seems that Mossy Nissan would rather deal with the bad reviews, complaints, etc., rather than just doing the right thing! Mossy Nissan definitely doesn't know what "Deceptive Trade Practice" means! More
by KMaloney
Employees Worked With
Joseph Gonazalez, Ivan Clovis, Mike Hruska
November 28, 2015
Buying a car We brought a vehicle from Melvin Watson ,he really worked hard to get us the vehicle we wanted. Thank you.He's a great salesman. We brought a vehicle from Melvin Watson ,he really worked hard to get us the vehicle we wanted. Thank you.He's a great salesman. More
by happy lady
Employees Worked With
Melvin Watson, Melvin Watson
