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Mossy Nissan
Houston, TX
452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 452 reviews
March 05, 2020
Excellent customer service We appreciate the excellent attention provided by the staff of the Mossy Nissan, especially Jonas Batista, who is now part of our family. Thanks for We appreciate the excellent attention provided by the staff of the Mossy Nissan, especially Jonas Batista, who is now part of our family. Thanks for so many details. Blessings to you. Androvis Garcia y Noris Y Guerrero More
by Androvis
Employees Worked With
Chris Gee
February 26, 2020
Great Service Jonas was a salesman taking care of us, helped us find what we wanted and liked, explained everything very clear and well and never was pushing us to Jonas was a salesman taking care of us, helped us find what we wanted and liked, explained everything very clear and well and never was pushing us to buy. Great experience ! I will definitely keep buying cars here. More
by Ya Chi
Employees Worked With
Jonas Batista
February 25, 2020
I brought my vehicle into the dealership on 02/08/2020 at 7am in the morning because the check engine light was on and the maintenance light was flicking on and off as well. They had my vehicle for 3 entire 7am in the morning because the check engine light was on and the maintenance light was flicking on and off as well. They had my vehicle for 3 entire day’s, I picked my vehicle up on Tuesday around 7am on 02/11/2020 before I had to be at work at 8am. I paid around $560 for all the repairs on my vehicle and then I got into my vehicle to find that my engine light was gone but my maintenance oil, filter, and tire light was still flicking on & off. I was already running late to work and my service advisor Boris was not there. I went ahead and sent my service advisor a text in regards to being dissatisfied that they had my vehicle for three days and all the issues were not fixed & he did not advise me on everything that needed to be done, so that I would have had a completed vehicle when I picked it up. He said that he would look into it that day. After that day he was totally unresponsive. I called multiple times, no call back. I even tried to contact the service supervisor Robert & left him a detailed message, which he failed to get back in contact with me to resolve the issue as well. I already lost 3 days of income being out of a vehicle, just to spend over $500 and still have an incomplete vehicle and unresponsive and unprofessional advisor and supervisor. For some reason, I’m not able to attached the screenshot and photos to this exact review. More
by Sdonnamey
Employees Worked With
Boris and Robert
February 19, 2020
Working with Derrick was great. Very smooth car buying experience. Go to this guy, seriously. The sales manager Robert Delaneo was excellent as well. While speaking with Ashton Mossy I could tell he reall experience. Go to this guy, seriously. The sales manager Robert Delaneo was excellent as well. While speaking with Ashton Mossy I could tell he really cares about his customers. He’s got some good people that share his vision. More
by jakpan
Employees Worked With
Ashton Mossy, Alfonso Gutierrez, Robert Delaneo, Derrick Muhammad
January 31, 2020
Every interaction at this place was positive, starting with Justin, my first point-of-contact. Justin connected me with Derrick & the rest is history! Derrick listens, is helpful & encouraging, thinks ou with Justin, my first point-of-contact. Justin connected me with Derrick & the rest is history! Derrick listens, is helpful & encouraging, thinks outside the box, takes on real obstacles as mere challenges, and legit wants to make you happy. Basically, Derrick is a certified miracle-maker...and I’m driving one right now! :) More
by Sienna T.
Employees Worked With
Chris Gee, Derrick Muhammad, Justin Molina
January 28, 2020
Derrick helped us with the purchase of our vehicle and did an amazing job! Very polite and always straight forward. Alfonso helped us with finalizing the sale and he as well did great. Thank you guys! did an amazing job! Very polite and always straight forward. Alfonso helped us with finalizing the sale and he as well did great. Thank you guys! More
by chlarissalopez
Employees Worked With
Alfonso Gutierrez, Derrick Muhammad, Cheryl Rucks
January 26, 2020
Derrick & Cheryl was a blessing to me and my family they made my purchase a easy smooth process. He was very honest & polite. I had been to another Nissan (South Houston) the worst dealership experience I e made my purchase a easy smooth process. He was very honest & polite. I had been to another Nissan (South Houston) the worst dealership experience I ever had . I was so frustrated with the previous dealership. But, Nissan (Mossy) made me feel like family. Thanks you guy ROCK!! More
by T B
Employees Worked With
Derrick Muhammad, Cristhian Martinez, Cheryl Rucks
October 22, 2019
Derrick M. is who you want to work with! I can’t recommend Derrick M. dmuhammad@mossydirect.com enough for your next vehicle purchase. After a couple bad experiences with OTHER dealerships I I can’t recommend Derrick M. dmuhammad@mossydirect.com enough for your next vehicle purchase. After a couple bad experiences with OTHER dealerships I was reluctant when I received a pre-approval offer from Capital One for a vehicle. My wife an I recently moved down to Houston from Washington D.C and accumulated some debt from our move. Although both our incomes are substantial, we didn’t have great credit. We also had two older vehicles and weren’t sure how we’d get financed when we’d eventually need replacements. Derrick was persistent and reached out to me a few times before I finally decided to give him and Mossy Nissan a try. Derrick’s communication during this entire process was exemplary. We talked via email, text and phone and he was always available whenever I had questions. He made it possible for me to complete my initial finance application over email which was incredibly helpful as I wasn’t keen on going into a dealership just to get denied financing. I was blown away by what Derrick was able to get my approved for. Still reluctant to believe everything was ‘a go’ I went in to seal the deal. This was literally the best experience I’ve ever had with a car dealership. I was off on the road in my new vehicle in record time. I can’t thank Derrick enough for being persistent and reaching out to me, because I never would have followed through with everything if it was someone other than him. On top of exceeding my expectations in every way possible Derrick was also to get my wife a vehicle as well. Just as flawless, her experience was nothing short of perfect. In the course of A WEEK, both my wife and I were set with new rides and we have Derrick M. from Mossy Nissan to thank. dmuhammad@mossydirect.com More
by rward086
Employees Worked With
Derrick Muhammad
September 19, 2019
exellent It is a good place to find your car and good attention of the special staff Jonas Batista and Alfonso and they both are bilingual. It is a good place to find your car and good attention of the special staff Jonas Batista and Alfonso and they both are bilingual. More
by Yuni
Employees Worked With
Alfonso Gutierrez, Jonas Batista
September 13, 2019
No expectations, excellent results! Came to look and drove out with a used Sentra and new Frontier upgrade. Thank you Derek and Robert for an amazing father / daughter experience. Came to look and drove out with a used Sentra and new Frontier upgrade. Thank you Derek and Robert for an amazing father / daughter experience. More
by Serenity2019
Employees Worked With
Brent Demoss, Robert Delaneo, Derrick Muhammad, Trameka Barefield
