Mossy Nissan

Wonderful buying experience My husband and daughter met Floyd Chambers when they visited the lot. Could not be more helpful and friendly. I continued working with Floyd via ema My husband and daughter met Floyd Chambers when they visited the lot. Could not be more helpful and friendly. I continued working with Floyd via email, and he went out of his way to get us into the car that was right for our daughter. He did a lot of leg work prior to us coming in, so he would have that car available for us to test drive. Very thorough and patient, and very easy to work with. He couldn't have done a better job! He then introduced us to Alfonso who would handle the financing and paperwork. Again, an excellent job, very accommodating, working to get us the best rates, etc. More

BEST NISSAN DEALERSHIPING IN HOUSTON I have purchased at least 8 cars from this dealership and would highly recommend all sales guys but especially Jerry Waddy.......great job guys!!!!! S I have purchased at least 8 cars from this dealership and would highly recommend all sales guys but especially Jerry Waddy.......great job guys!!!!! See you soon for new vehicle and my commercial (smiles) More

Thank You Mossy Nissan I am a victim of Hurricane Harvey here in Houston and my car was totaled when my home and garage flooded. Floyd Chambers was there for me during the e I am a victim of Hurricane Harvey here in Houston and my car was totaled when my home and garage flooded. Floyd Chambers was there for me during the entire buying process. It is a stressful time here in Houston and Mossy made the car buying experience very pleasant. Everyone worked with me to achieve the best possible result. I love my new Maxima. Thanks to all of you for your kindness and your compassion. Jill Ketring More

It was great! They were willing to work with me even though my credit is not that good. They didn't offer me something I did not want. Sales man very friendly and c They were willing to work with me even though my credit is not that good. They didn't offer me something I did not want. Sales man very friendly and caring. More

Car would not start at a location far from the dealer Hello, My car was not starting properly and I could not figure out what was wrong with it. I took a video with sound and my daughter took me to the d Hello, My car was not starting properly and I could not figure out what was wrong with it. I took a video with sound and my daughter took me to the dealer to find someone that could help me, as it didnt look like it was the battery and it was making a strange sound. At first an employee from the service department (or it could have been other dept. but he was by the service door with a red polo shirt) refused to help me as the store was about to close and the rest of the team was already gone. However, three wonderful employees went above and beyond to help me and my daughter figure out what was wrong with the car and provided the proper information for me to contact a tow truck that would drop off my car in the dealer for review. I would like to highlight and thank Willie Saunders, Rafael Molina and Leo (Master Technician) for going the extra mile and provide EXCELLENT customer service it times of need. Thank you, Lydia Yinat More

Money Trap We are furious at our service with this place! We took our car there because it's under a Gold warranty that cost us a lot of extra money when we boug We are furious at our service with this place! We took our car there because it's under a Gold warranty that cost us a lot of extra money when we bought the car. We got our car back after the SECOND time we took it to Mossy to try to have three different issues fixed..again. Each time they called us that our car was repaired and ready, but they literally did not fix one of the three problems and on EACH occasion, when we picked up the car, we brought to their attention that the problems were not resolved. They then invited us to bring it back another day "at our convenience."I got so mad the last time I picked up my car that I wrote a bad service evaluation and got a quick call back from service manager, Brian Loveless. He assured me that if I had only spoken to him on site when I picked up the unrepaired car that he would have resolved my problem immediately (My fault for not knowing to find him). When it came down to him actually fixing the problems that I had paid copays and out of pocket for to fix, they repeatedly found some B.S. excuse for why the lack of repairs was actually somehow MY FAULT. They're some shady characters. I paid $300 for them to clean some drainage lines and they "guaranteed" me that the service would fix my problem..not under warranty of course. When I realized the next day that it didn't fix the problem, they didn't even look at the car again and suggested it must be a different problem all together and offered me a quote to repair something completely different...without even looking at the car again! How's that for a guarantee? Today some Luis Cedilla guy called me back because Brian Loveless was "too busy" to return my calls or emails over the last weeks. Luis kept talking circles around my complaints, without actually addressing my issues or justifying why I paid good money for no repairs and to waste time without having a vehicle. This place is a money trap, pure and simple. They guarantee their services and repairs, unless they can keep dishing out excuses long enough that you'll stop contacting them. More

Outstanding customer service My visit to this dealership started with a salesman meeting me as I got out of my vehicle. Salesman Jerry Waddy introduced himself and we quickly got My visit to this dealership started with a salesman meeting me as I got out of my vehicle. Salesman Jerry Waddy introduced himself and we quickly got to know each other. Jerry is extremely knowledgeable and took me to see the Titan XD. We had a hard time finding the vehicle I was interested in. But Jerry wouldn't give up. He searched the lots top to bottom and drove me to the vehicle. It didn't work out that I was able to purchase the vehicle. But I can tell you I would purchase a vehicle from Jerry anytime. He is honest and so friendly. Thanks for such an awesome experience! Tom S. More

Awesome job! We drove 21/2 hours. Everything and everyone was very helpful. I told them what I wanted. Deal was done within 2 hours and we was back on the road hom We drove 21/2 hours. Everything and everyone was very helpful. I told them what I wanted. Deal was done within 2 hours and we was back on the road home. Very polite and helpful. On top of their game! More

Great Customer Service! I was referred to this dealership by my sister. Charlie Bui was very professional and was very knowledgeable about the available car options. I was ab I was referred to this dealership by my sister. Charlie Bui was very professional and was very knowledgeable about the available car options. I was able to make a quick decision on the vehicle I was looking for!! More