Mossy Honda Lemon Grove

Service confusion There is a huge disconnect somewhere between the sweet little clueless receptionist who makes your service appointment and the actual polite young men There is a huge disconnect somewhere between the sweet little clueless receptionist who makes your service appointment and the actual polite young men that greet you whe you bring in your car. Twice now I diligently follow my service minder and call to question the appropriate time to bring in my car to service-- I am told yes, make an appointment, arrange my day to accommodate appointment and the end up being told politely to go home, nothing needs to be done quite yet on your car. More

Shop for your new car somewhere else First off, the buying experience wasn't the greatest. I felt pressured and after all said and done, I realized why I was being pressured. During the s First off, the buying experience wasn't the greatest. I felt pressured and after all said and done, I realized why I was being pressured. During the signing of the paperwork, I realized that the interest rate that was promised was not the one that I was being given. When I explained to the gentleman what I was told by the manager, I was told that he wasn't there and that he didn't know what agreement we had made. I ended up signing anyways since my wife was excited about the car and had already told her family that we were buying a new car. The most recent bad experience that I had with them was last week. I took my car to get serviced (second time since I purchased it), oil change and car wash. When I got home, I realized a plastic piece was missing from the driver seat. I called them up and explained to them what had happened, they promised me a call back from the manager. Well, that never happened. Not once, nor twice but four different times. I went into the store yesterday, was told the same thing, that a manager would call me by the end of the day. I waited and waited and never received a call. So, I decided to go in today again, just to be told that they were not going to replace the plastic. The manager, Ana Garcia, appeared to have her mind determined and wasn't listening to what I was telling her. She argued that I have had the car for quite some time, and pretty much made it seem as if I lost the plastic piece. I explained to her that my car had only been serviced twice, both at the dealership, and that the only place that it could have gone missing was there. Once again, her reply "my workers are not going to get fired for a piece of plastic." Instead, of telling me she would look into it, she continued to tell me that her workers are not going to get fired for a piece of plastic. Once I asked her if cameras were available to view, she stated that she would have to go back and look at the time my car got serviced and date. I asked to speak to someone above her, she simply told me that he was not in the office and only gave me his name instead of giving me contact information for him. She then told me to let her look into the problem before contacting her manager and stated that "he" would call me on Friday. The plastic is not an expensive piece what so ever but when I take my car to get serviced I expect it to come back complete. In conclusion, customer satisfaction is not their priority contrary to what they tell you. All they care about is their sales and when a complaint is received, they will always be right. Look at a different dealership for your next purchase, one who actually cares about their customers and wants to do the right thing. More

Safety Recall Experience My 2004 Honda Pilot was recently recalled for a driver's side airbag replacement.. The staff at Mossy Honda was awesome. Art Esquivel, my service a My 2004 Honda Pilot was recently recalled for a driver's side airbag replacement.. The staff at Mossy Honda was awesome. Art Esquivel, my service advisor, was so helpful and nice that it made my experience a pleasant one. My husband is handicapped and we are a one car family. Art arranged for me to have a loner car until mine was fixed. My car was done in a day and when I picked it up it was nice and clean. Great service. I strongly recommend them! More

Only decent area is service but that's so we spend more. The ONLY reason I deal with this dealership is that is close to my home and I deal with Mercelino who is an extremely courteous and nice guy and reall The ONLY reason I deal with this dealership is that is close to my home and I deal with Mercelino who is an extremely courteous and nice guy and really understands that a friendly smile and courtesy can go a long way in business. They tend to recommend service that is not needed (I take good care of my car myself or elsewhere) and is super expensive! They really stuck it to us and told us that they could get us in a new Honda for the same payment as the current car. That was a huge lie! They keep calling us wanting to buy our 2009 Honda because "they need it in their inventory of used cars." While my car is practically brand new due to the care I've given it, this is BS. They just want to take me for another ride. More

Excellent purchase experience. Bought two cars here recently from Fernando and Miguel. On both occasions prices quoted on phone or internet were honored to the letter. Fernando and Bought two cars here recently from Fernando and Miguel. On both occasions prices quoted on phone or internet were honored to the letter. Fernando and Miguel were both low key and a pleasure to deal with. I would highly recommend Mossy Honda to anyone who wants a good car buying experience. On both occasions finance guys were also pleasant and did not push us to buy any ups or extras. We bought cars for exact price we wanted to pay. I have been buying cars for 40 years. This was by far the best dealership I have dealt with. More

don't waste your time there !! rude sales people and managers, they play games, and it was a waste of over 2 hours !! they think customers are ignorant and are treated as such rude sales people and managers, they play games, and it was a waste of over 2 hours !! they think customers are ignorant and are treated as such More

Awesome car buying experience This was my first brand new car that I purchased and Fernando was very helpful and ensured that the process was easy, fast and hassle-free. Plus I was This was my first brand new car that I purchased and Fernando was very helpful and ensured that the process was easy, fast and hassle-free. Plus I was able to save money since I found them through Truecar. Definitely would recommend Mossy Honda Lemon Grove! More

great customer service Mostafa was super helpful. We told him what we wanted and we got exactly that. He was very friendly, entertained the kids when they were being fussy Mostafa was super helpful. We told him what we wanted and we got exactly that. He was very friendly, entertained the kids when they were being fussy and went out of him way to make sure we left satisfied. Carlos helped us with financing and found us to walk away with a trade in and no money down to walk out the door with our desired monthly payment. Really good experience, I'll definitely come back to this location and highly recommend them to anyone looking for a hassle free car buying experience More

Horrible experience Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropri Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropriately by asking if he could run my credit first. Knowing that I was a well-qualified buyer, I agreed. We noticed that most cars had a rock-bottom rate of 0.9% and he agreed to ask if that was available for the Honda Fit EX-L w/Navi I was interested in. I handed my salesman my current Kelly Blue Book trade-in print out (2008 Toyota Tacoma Double Cab Sport SR5 valued at $16,700+). I also handed him a print out of all service records, an email quote from Fuller Honda, and my bank's current 48 month auto loan rate (1.49%). I had with me all keys, fobs and car title. Needless to say, I was ready and eager to buy. Before going to consult with someone, my salesman asked, "What can we do to have you drive out of here with this car." I responded, "Give me your best rate, if possible 0.9%, match the email quote from Fuller Honda, and give me what KBB is stating my car is worth." He took my paperwork and went to consult with someone. Minutes later he returned stating that 0.9% wasn't possible. I was ok with that; I would just go with my bank. He left again and returned with an offer. They had valued my trade-in at around $13,000, and printed a payment schedule that included down payments of 2, 3, and $4,000. I was incensed! Anyone with a reasonable amount of intelligence could see that they'd undervalued my vehicle by $3,000+ and were now wanting me to put a down payment on top of that?! It was insulting to say the least. I kept my composure and told my salesman that this isn't something I wanted to proceed with. I asked if he could return my paperwork. He left again to retrieve my items. All of the sudden another gentleman appeared and introduced himself. He said he wanted to take another look at the truck to see if he could give me a better price. I told him that I just wanted my paperwork back. A minute later another gentleman walked up and said he wanted to buy my car, and that even if I don't buy from them he'd still like to take it off my hands since it was in such great shape. I told him that all I want is my paperwork. He complied, and I left. My salesman was M.I.A. at this point. So, I ask you, if my trade in was valued at a low $13,000, why in the world would they want to check it again to see if they could raise the value? Why would they want to buy it from me if they valued it less than KBB's trade-in range for "fair" condition? Why? Because it was in great condition. Great enough condition that my salesman asked if anyone had ever sat in the back seat. Mechanically in great condition since every 5,000 mile service was done and documented. The body? Pretty much flawless. I took care of my truck. You see, people like myself take care of their cars because we know that one day we'd like to get top dollar for what we worked hard to maintain. People like myself do their homework, keep records, and shop smart to get what we feel we have coming to us: A FAIR DEAL. Sadly, their employees decided to treat me like a desperate shopper who just needed a car. Like I told their employees, I'm a patient man and I'm willing to wait for what I feel I deserve even if it means selling my truck privately. Sadly, they couldn't see beyond their desire to add another sale at the customer's expense. Im curious how many have had this experience and have walked out? How many sales have walked out the door because they were met with outlandish offers that insult their intelligence? I venture to say many. More

Great experience I just bought a Civic From Kevin and he was awesome I will definitely recommend this dealership to all my friends and my family thank you Mossy Honda I just bought a Civic From Kevin and he was awesome I will definitely recommend this dealership to all my friends and my family thank you Mossy Honda More