Mossy Honda Lemon Grove

The salesman and any everybody who work there is very friendly and personable. They bend over backwards to get you a nice vehicle. Guaranteed the next time I need a car I will visit them again. friendly and personable. They bend over backwards to get you a nice vehicle. Guaranteed the next time I need a car I will visit them again. More

STAY AWAY! !! If you wanted to be disrespected, insulted, patronized and straight up DEFRAUDED! Then by all means go see MICHAEL CONROY at this dealership!!! Whe !! If you wanted to be disrespected, insulted, patronized and straight up DEFRAUDED! Then by all means go see MICHAEL CONROY at this dealership!!! When you buy a car the game is always you go high I go low everyone knows this! I ONLY contacted this dealership because they recently seemed to be negotiating with my sister on the price of a new car, it didn’t work out for her but they quoted her a price in writing for $37,607 plus taxes but then called her a week later and on a voice mail and gave her a quote for $37,980 OUT THE DOOR! For that particular model it was the highest trim level. So since I like less ”bells & whistles“ I contacted them for a base model version of the same car with a significantly lower MSRP than the highest trim! I was abundantly clear that I was direct to the point, i didn’t want to waste my time or have me waste theirs I just wanted to give them my numbers and they can do what they wanted as far as the value of my trade, the sale price of the car etc! Just as long as I would give them my trade and cash on top, and we both walk away with our respective cars! That way I didn’t have to be haggling over the specifics, none of that nonsense, If they can do it fine, if not I understand and thanks for your time. I gave them all the numbers that my sister had given me of screenshots of the prices they had offered to sell the car for IN WRITING, the offers I had received for my car IN WRITING. Not only did they try to offer me $5,000 less than the lowest quote for my trade in, and I would lose the $2,000 tax credit because California doesn’t do that, they then proceeded to get his boss on the phone who told me, “ if you have those offers in writing sell your car to them and come buy our car“ when I said to him “if I sell my car to them here in Las Vegas how am I supposed to get down to you and buy the car” to which he responded in the rudest most condescending tone “SIR THATS NOT MY CONCERN “ really that’s how you try to make a sale!! Aside from that even with the proof of the offers in writing they quoted me an OUT THE DOOR $39,259!!! For a vehicle with an MSRP OF $6,000 LESS THAN ONE THAT THEY WERE WILLING TO SELL FOR $37,980 OUT THE DOOR!!! How does that make any sense!! Do These people think I don’t communicate with my sister! That we didn’t send them the offers in writing as well as had the voicemail from the sales girl saved! They just got rude and said I was BEING DIFFICULT because I asked them to just explain how they were willing to sell a car with an MSRP of 40k + for $37,980 out the door but they wanted $39,259 for one with an MSRP of $33k! At that point they just hung up on me. The following day I get an email just completely full of straight up LIES, that the offer we have in the emails with their letterhead isn’t the right price! That it wasn’t the out the door price even though we have the saved voice mail! I have bought a new car every 3/4 years for the last 20 years! My uncle was a sales manager for a dealership for almost 20 years! And this was by FAR the absolute WORST experience I’ve ever had with a car dealership. There’s a bunch of other things along the way in this exchange where they were super rude but this review is already long enough! Just do yourself a favor and STAY AWAY! Unless you want to have your time wasted and be overall Scammed!! More

Really nice staff, they treated us nice, everything went well , it was a great experience. well , it was a great experience. More

So just bought a new passport last month 2023 and My wife spilt water on middle console when I went to wipe of the interior just wiped away took it in 3 weeks after I bought it and the refused to help told m spilt water on middle console when I went to wipe of the interior just wiped away took it in 3 weeks after I bought it and the refused to help told me it would be another 280 just to fix dealerships sucks love Honda cars but go elsewhere. More

Umair was very friendly and helpful, and he provided me the excellent service. Thank you so much, Umair!!! the excellent service. Thank you so much, Umair!!! More

Jaimie was awesome in the service department Jeremy greeted me and assigned Jaimie to me for my service on my 2014 jeep rubicon.He was professional and he listened to what I needed done to my jeep . An greeted me and assigned Jaimie to me for my service on my 2014 jeep rubicon.He was professional and he listened to what I needed done to my jeep . And everyone else there was kind and friendly also . I will be returning for more services on my jeep thank you again. More

I traded my truck for a decent price I wasn’t complaining. I could but I didn’t. Everything was fine until it came to getting the title and paperwork. I have them my old title that clearly stated complaining. I could but I didn’t. Everything was fine until it came to getting the title and paperwork. I have them my old title that clearly stated that I owned it free and clear. That wasn’t enough for them. I had to give them paperwork from my previous lien holder that I owned it free and clear. I had it to them within a couple days. They come back a week later asking for the same paperwork. They didn’t out right say it but they clearly lost it. Luckily I only gave them a copy so I was able to get them another copy. Another thing, when I was buying the car I stated I needed my handicap plates transferred over. They couldn’t keep them because the handicap is registered under me. They had all the paperwork to transfer it over, theoretically. Two or three weeks went by and I get regular plates in the mail. So I asked the guy that sold it to me what happened. He said he would check in on it and let me know. An entire month went by with no update. I call again and said I’d have to come in to sign some paperwork. Didn’t make sense because it should have been handled with my original packet. But I came in anyway and they show me a “Special interest license plate” document. I asked them what that was about and they said they don’t transfer over license plates because it’s a hassle and it would be a favor from them for doing it. I asked why it wasn’t done the first time they said they didn’t do it anymore and this is a favor. Emphasis on favor. I walked out without signing because nothing on that piece of paper said handicap and I didn’t want them sending me another f*** up license plate. So now I have to go out of my way to go to the DMV to register it correctly. And lose out on +$400 because they filed my plates wrong. I would give negative if I could. Do. Not. Go. Here. More

Since 2015, Alejandro Lopez is a qualified employee that offers an outstanding service. Thank you, offers an outstanding service. Thank you, More

Although it took me a day or two, to come in to the dealership. JOSEPH THE SALES GUY WAS SO POLITEA ANSWERED ALL OUR QUESTIONSHIP AND EVEN HELPED US PICK OUT OUR AUTO INSURANCE. EVERY ONE OF THE EMPLOY dealership. JOSEPH THE SALES GUY WAS SO POLITEA ANSWERED ALL OUR QUESTIONSHIP AND EVEN HELPED US PICK OUT OUR AUTO INSURANCE. EVERY ONE OF THE EMPLOYEES WERE SO UP BEAT, EVERY MOMENT WE WERE THERE A LOUD GONG AND CUSTOMERS WHO BOUGHT A VEHICLE HAD THEIR FAVORITE SONG PLAYING. IT WA SO COOL. More

I have leased three cars with Mossy Honda Lemon Grove, each with an increasingly worse experience; after the most recent one I will never buy or lease a car with them, much less Mossy (if this is how they each with an increasingly worse experience; after the most recent one I will never buy or lease a car with them, much less Mossy (if this is how they choose to operate their dealers) again. I was very clear with the horrible salesman, Evan, that my husband nor myself would be coming into the dealership and wasting hours of my time without having the terms in writing, via email or otherwise. Every dang time I go into the dealer I'm there for hours. Although he still kept pushing for me to come in and ensuring me they could make it work, I was adamant. After days of horrible response times, I was told they could meet my payment and out of pocket down - I even CONFIRMED via text before my husband came in. He sat with someone else, not Evan, but of course, as suspected, they could not make the numbers work despite having every piece of information they needed, in advance. And they weren't even close; so far off it's laughable. I'm not angry with the lack of a sale, I'm angry that I was lied to and deceived just to get me in the dealership. Do people really fall for this crap? If you can't do it, just say you can't do and save us all the time - why say you can do something that you so clearly can't? I reached out to the GM, no response, which I think says it all. Furthermore, with my second lease I was outright lied to and told that someone on their lot hit the car they promised me and they couldn't sell it to me. Truth was, they showed me photos of the wrong trim level car and were trying to get out of it. When I called them out and hung up, I got a call back from someone higher up and they honored the deal, that was the only saving grace. I have not had the same luck this go-round. I know it's a car dealership and this should be expected, but any company that lies to get what they want or make a sale is disgusting. I've purchased and leased many cars and while the process is generally far from enjoyable, it's never been like this. More