Mossy Honda Lemon Grove

Air Conditioning Repair My car was under warranty so there was no charge. for the repair (other than the cost of a rental). However, it took 3 attempts (and a week and a half My car was under warranty so there was no charge. for the repair (other than the cost of a rental). However, it took 3 attempts (and a week and a half) to fix my car which I feel is unreasonable. The air conditioning system was not working properly, I took it in, they called me and said it was fixed (new replacement parts) and the air conditioning stopped working in less than 24 hours. So I brought it in again, they said the new part was cracked and had to order another new part, they called me and said it was fixed and working well. This time, the air stopped within 1 hour! Plus, they had to remove my dashboard in order to do the repair and replaced the dashboard along with my GPS cord trapped behind it with only a small piece sticking out. Then the third time, they said it was because they had failed to properly hook up the parts to allow the air to run cold. Plus, when I got into my car, which is always kept immaculately clean, there was an empty water bottle left in the front seat. I also have a concern with having to rent cars (out of pocket expenses) when it was a problem covered by the warranty. You should offer a rental at no charge like many other dealerships do. PLUS, when I returned the rental car, I was required to return it with the same amount of fuel as I had received it. When I took my car in to be worked on, it had over a half of a tank of gas in it and when I picked it up, it was on “reserve”. I don’t think that’s very good business. I’ve had my car back less than 24 hours but so far the air is working well. On a lighter note, I’d like to acknowledge Alicia Sowards (Service Advisor). She really needs to be commended for the GREAT job she is doing. She was friendly, very knowledgeable and always kept me informed of what was going on. Very receptive to ALL my concerns. She is a great “people person” and a true asset to your company. More

Oil change and alignment The experience I had at this dealership was excellent. The three employees I interacted with were very friendly and professional. The service was ef The experience I had at this dealership was excellent. The three employees I interacted with were very friendly and professional. The service was efficient. The complimentary car wash was a bonus. More

Worst customer service Was short staffed yet didn’t know the basics of checking customers in order so that no one got missed or passed over. Didn’t explain to all the custom Was short staffed yet didn’t know the basics of checking customers in order so that no one got missed or passed over. Didn’t explain to all the customers their situation. More

Service Department feedback Great timely service and very courteous to the customer. Work was done on time as promised and with additional recommendations which I found to be ver Great timely service and very courteous to the customer. Work was done on time as promised and with additional recommendations which I found to be very beneficial. More

She is great she Alicia is very good she was raised by her parents well From one to ten she is in eleven she is on time And always updated me by calling my con Alicia is very good she was raised by her parents well From one to ten she is in eleven she is on time And always updated me by calling my contact Number More

New car purchase Customer service was excellent. Diego was friendly and easy to work with and the finance dept. was cordial and willing to negotiate without over pres Customer service was excellent. Diego was friendly and easy to work with and the finance dept. was cordial and willing to negotiate without over pressuring me. Best car buying experience I’ve had. More

They had my car for three weeks and gave it me back malfunct My Honda Odyssey 2012 that you just supposedly repair, is leaking much oil, exhausting smoke and making a strange noise. I'm very dissatisfied and wor My Honda Odyssey 2012 that you just supposedly repair, is leaking much oil, exhausting smoke and making a strange noise. I'm very dissatisfied and worried. More

Amazing Customer Service Was helped by Service member Alicia, took it in for a routine check up and ended up having some additional work. Simple and quick process and have no Was helped by Service member Alicia, took it in for a routine check up and ended up having some additional work. Simple and quick process and have no complaints. They go out of their way to make sure the process is smooth. Excellent service. More

Excellent service Very pleased with the service Islam Enin provided. He is knowledgeable and helpful. The Time estimated for services was accurate and the environment i Very pleased with the service Islam Enin provided. He is knowledgeable and helpful. The Time estimated for services was accurate and the environment is clean pleasant and enjoyable. The car runs great! More

A tremendous experience. Fadi and crew were great to work with. They were helpful and honest and they helped me get the best deal possible for budget. I will be recommending M Fadi and crew were great to work with. They were helpful and honest and they helped me get the best deal possible for budget. I will be recommending Mossy to others. More