Mossy Honda Lemon Grove

I have never really had an issue when I go to this service center. Service advisors are nice & knowledgeable, they try to get you in & out. I would definitely recommend :) service center. Service advisors are nice & knowledgeable, they try to get you in & out. I would definitely recommend :) More

Im pleased to let you know about our sevice with TJ Bell been great and wish him great future.Please note to ur call center to let customers decide which area they choose for their service even with B1. Th been great and wish him great future.Please note to ur call center to let customers decide which area they choose for their service even with B1. Thank u. More

I came to Honda on the 16th and worked with Phillip Nguyen. I'm happy with my decision of coming to the Lemon Grove Honda location because of the experience and service that Phillip provided. He was at Nguyen. I'm happy with my decision of coming to the Lemon Grove Honda location because of the experience and service that Phillip provided. He was attentive, friendly, professional and genuinely happy to assist. I usually go to the Mission Valley location and the person I have worked with is not friendly. So it was a nice change to have Phillip assist with my car needs. Please give him a raise!! More

Outstanding service, no wait for service advisor. They even had a loaner car available for me. They even provide an online thorough vehicle inspection report. I highly recommend Mossy Honda service. even had a loaner car available for me. They even provide an online thorough vehicle inspection report. I highly recommend Mossy Honda service. More

Chuck was very helpful in providing options and explanations for fixing my Honda Pilot. He was very responsive and thorough. He provided excellent customer service!! explanations for fixing my Honda Pilot. He was very responsive and thorough. He provided excellent customer service!! More

Phillip from the express service, was wonderful. He had helped out with everything that was needed. He was very professional and helpful. A go to person helped out with everything that was needed. He was very professional and helpful. A go to person More

Fixed my ,recently new, tire leak Excellent and speedy service. Superb tech and support staff in addressing my tire problem. I also was constantly updated as to the ongoing status of Excellent and speedy service. Superb tech and support staff in addressing my tire problem. I also was constantly updated as to the ongoing status of the repair work. More

The service here was amazing. Everyone had a great personality and worked with me on everything I needed. I was in a rush and they diligently worked to get me and my wife in and out in less than 3 hou personality and worked with me on everything I needed. I was in a rush and they diligently worked to get me and my wife in and out in less than 3 hours. Adam was great! I would highly recommend! More

Very bad place to go to . First time I got my oil change done they offered a free car wash which I declined to but they did it anyways whatever figured it’s no big deal. Until , I got home and found scratch done they offered a free car wash which I declined to but they did it anyways whatever figured it’s no big deal. Until , I got home and found scratches on my trunk . I had went back to let them know at the time my advisor asked if I come back agian when the manager was there , of course I couldn’t make a double trip so I didn’t and was offered a comp for my next oil change . RED FLAG 🚩 I should have known not to go back agian . Anyways I did and this time got tire rotation as well . my oil change wasn’t free instead the rotation was “free “ no big deal it was discounted though so fine. As I’m leaving my tire pressure light comes on the dash I couldn’t go back because I was already late to work from the “one hour service” that was promised on my car (two hours later) so I go back next day and the service tech said it should be more of a computer resetting problem instead another guy comes out to say it’s a nail causing a slow leak in my tire . Wait ? Shouldn’t that have been caught when the tire rotation was done ??? I asked for the supervisor and he was great pulled out the worlds tiniest screw that didn’t puncture my tire and told me I didn’t have a leak . They tried to scam me into getting a new tire on my 8 month old car DO NOT SERVICE YOURE CAR HERE More

Appalling customer service, and lie to your face APPALLING SERVICE DEPT & CUSTOMER SERVICE! "Helpful Honda" my xxx. Bought a 2019 Fit from these guys & the side view mirror casing fell off. They re APPALLING SERVICE DEPT & CUSTOMER SERVICE! "Helpful Honda" my xxx. Bought a 2019 Fit from these guys & the side view mirror casing fell off. They refused to replace it - despite having a bumper-to-bumper warranty - trying to say that this is not covered because it is on the exterior of the car. I made multiple calls to Jess (the only girl in the service dept), who told me to bring the car on Sat @ 1pm & she will have someone look at it to determine if it would be covered. I show up there, as requested, & she gets a deer in the headlights look, acting like we never talked! She then declines to assist me, passing the buck to sales. I talk with the sales mgr & he refuses to honor the warranty saying that it won't be covered because it is not supposed to fall off! Really?? That's exactly why it SHOULD be covered - because it fell off when it wasn't supposed to! I, sadly, had already referred a friend to Mossy & he bought a 2019 Fit from them too. Despite my telling them this, the sales mgr said "Tell that to the service dept. Maybe they'll give you a discount." I said I don't want a discount. I want this defective item replaced for free per warranty. He refused. Needless to say, Mossy has now lost 2 customers, because I told my friend, and neither of us will ever be bringing our cars to them again. And we will never recommend Mossy to anybody. More