Mossy Honda Lemon Grove

BEWARE OF DISHONESTY AND UNPROFESSIONALISM !!!I tested BEWARE OF DISHONESTY AND UNPROFESSIONALISM !!! I tested drove a Honda CR-V 2011 with Alex on November 9, 2020. He showed me excellent customer servic BEWARE OF DISHONESTY AND UNPROFESSIONALISM !!! I tested drove a Honda CR-V 2011 with Alex on November 9, 2020. He showed me excellent customer service. I fell in love with the car instantly one owner, under 100,000 miles, immaculate interior. All boxes were checked for me. After the test drive, I told Alex I had my own financing and wanted to start the process of purchasing the vehicle. I also explained that the car would need to be inspected by my mechanic before financing because the bank required it. Alex was new at Mossy Honda Lemon Grove so he seeks help from a sales consultant name Michael. Michael took over the deal. I told Michael I wanted to put a down payment on the car so no would purchase the car. He consulted with his sales manager Frank on how to proceed with the transaction. Michael stated that I would need to sign an option contract and put down payment on the car. I signed the option contract and put a down payment of 3500 dollars. The car was inspected on November 11, 2020, by my mechanic. The inspection results indicated an airbag recall and a sensor on one of the tires. Overall it was a simple fix. Michael was informed about the details of the inspection via phone on November 12, 2020. I also explained to him that the bank wouldn't proceed with the loan until this matter was fixed due to it being a safety issue. Michael assured me that the car couldn't be sold until the airbag recall was fix at the dealership. I contacted Michael on November 13, 2020, via phone the next day no response. I received a call on November 13, 2020, from Robert a sales manager. He explained that the car was sold the night before to a customer. I immediately drove to the dealership to seek answers. The NIGHTMARE was true. Michael stated that he put a sold sign on the car and parked the car on the lot. I looked to Frank a sales manager at Mossy Honda Lemon Grove for answers. According to Frank, the airbags were already fixed on the Honda CR-V 2011. I spoke to General Manager Darren Tass. He stated in the state of California a person must sign a vehicle contract and drive it away from the dealer's lot to be considered taking delivery. I simply said to him apparently your employees are not following the California guidelines. At the end of the day, my time was completely wasted. No individual should ever have to experience this horrific nightmare of dishonesty and unprofessionalism at any dealership. More

Excellent service all the time very attentive and great service , starting from the sales persons to finance girl great attitude. I will come back with the same person service , starting from the sales persons to finance girl great attitude. I will come back with the same person More

Jorge was really fast and friendly he got my car fixed right the first time. Then he got me in and out of there. Good job right the first time. Then he got me in and out of there. Good job More

Scheduling the appointment was fast, convenient and easy. Everyone I interacted with provided excelent customer service and they really are knowledgeable representatives! They answered all of my questions. Everyone I interacted with provided excelent customer service and they really are knowledgeable representatives! They answered all of my questions. More

Thank you for excellent service several times when I took my vehicle for service. Staff are friendly and professional, especially Marcelino. Thank you again for excellent service. my vehicle for service. Staff are friendly and professional, especially Marcelino. Thank you again for excellent service. More

We were treated very well at Mossy Honda in Lemon Grove. We received service with a smile and were very satisfied with the outcome of the day! We received service with a smile and were very satisfied with the outcome of the day! More

Excellent customer service by Jorge! Repair was done in a timely manner and communication was great from beginning to end!! We will go to them again for repairs. timely manner and communication was great from beginning to end!! We will go to them again for repairs. More

Gustavo is a class act, friendly, honest and highly professional. I know which dealer to patronize in near future. Honda Lemon Grove rocks, keep up the good work. professional. I know which dealer to patronize in near future. Honda Lemon Grove rocks, keep up the good work. More

Great service. Took about 2 hours to get job done! Sorry I forgot who helped me but he was very attentive and helpful throughout the process I forgot who helped me but he was very attentive and helpful throughout the process More

Fast and convenient. I liked the review of service before you head out the door. Its nice to know the process behind my car to keep me informed. before you head out the door. Its nice to know the process behind my car to keep me informed. More