
Mossy Honda Lemon Grove
Lemon Grove, CA
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Everyone was very friendly from Emily, Alex & especially Andre who took care of my paper work. Waited a while to have paper work done, when I spoke of situation it was taken cared of. Special thanks to Em Andre who took care of my paper work. Waited a while to have paper work done, when I spoke of situation it was taken cared of. Special thanks to Emily who got me into office but with my limited time was not able to work with her 🙁 All in all my experience was good thank you all. More
First oil change for my 2020 honda civic. They did tire rotation and a car wash because I had a coupon. They also did a multi-point inspection. I waited 2 hours because it was on a Saturday and the guy sai rotation and a car wash because I had a coupon. They also did a multi-point inspection. I waited 2 hours because it was on a Saturday and the guy said they're busy on Fridays and Saturdays. More
Excellent customer service, open to hearing customers perspective and needs, demonstrated patience, professionalism and respect. Did not see or feel the typical old school car dealership bait and switch perspective and needs, demonstrated patience, professionalism and respect. Did not see or feel the typical old school car dealership bait and switch tactics and pressure. Really good team. More
Poor customer service in the service department. Lack of communication and responsiveness. Stay away from this dealership which will not honor the Karr Guard Plus warranty covering paint less ding repai communication and responsiveness. Stay away from this dealership which will not honor the Karr Guard Plus warranty covering paint less ding repair. More
Fast & friendly service. I was in & out with no questions asked. Jorge made sure if I had any questions that I can openly ask him & he would be happy to help. asked. Jorge made sure if I had any questions that I can openly ask him & he would be happy to help. More
Joel took care of me pointing out the service he recommended and handled my courtesy ride home and back. Kept informed on the work being done and estimated time of completion. recommended and handled my courtesy ride home and back. Kept informed on the work being done and estimated time of completion. More
Izzie was outstanding, would recommend to others. Finance manager was a little on the pushy side and not very personable. Very happy with our vehicle. Overall car buying experience was a "7", be re Finance manager was a little on the pushy side and not very personable. Very happy with our vehicle. Overall car buying experience was a "7", be ready for a long wait... More
I have 8am appointment but it endup to 11am, people make an appointment for a reason, for a simple oil change it took 3hours, considering i have an appointment. Jesse Jordan in parts department was so gre an appointment for a reason, for a simple oil change it took 3hours, considering i have an appointment. Jesse Jordan in parts department was so great, he stepped out in his counter to help me to get the right parts I need, he is really great, good job Jesse Jorda More