Mossy Honda Lemon Grove

Customer service can be better. No one really smiles at this location. I called to make an appointment to get my car serviced, and told them I had the Honda Sentinal plan. I thought they would already have this location. I called to make an appointment to get my car serviced, and told them I had the Honda Sentinal plan. I thought they would already have it in my account. When my service was finished and they tried to charge me, I told them I was on the Sentinal plan. The employee was not friendly at all and said, “You should have told me that you had the Sentinal plan when you dropped off your car.” I mean, I told them when I booked my appointment. He even said, “I could have given you a free tire rotation.” Which he then took back and said, “oh never mind, you didn’t buy the vehicle from us.” Also, instead of them texting me updates on my car or letting me know when my car was finished, I had to text them. They then texted me back a few minutes later stating my car was ready. I’ve been going to this Honda for many years and have always loved the experience. I don’t know what happened. I guess I have to go and look for a new place to get my car serviced. More

Nothing but the best service! Friendly employees, made leasing a car very easy! Over all good experience leasing a car very easy! Over all good experience More

DO NOT GIVE THESE PEOPLE YOUR BUSINESS. Sorry for long story, kept it as short as possible but it is a LONG series of injustices Mossy Honda has coldly dealt out. Horrible treatment of loyal customer for story, kept it as short as possible but it is a LONG series of injustices Mossy Honda has coldly dealt out. Horrible treatment of loyal customer for prolonged period. I leased a new 2018 Civic from this location a few years ago. Made every payment via autopay, no issues. That is, until I extended my lease due to personal health issues that necessitated my having a car for longer. Honda halted my autopayments (yes, I should have been more diligent about making sure they were happening but I had confirmed multiple times with Honda reps I was OK) and did not tell me that my payments were delinquent. Next thing I know, I'm in LA for one night, walk outside my friends house the next morning and my car is gone. Turns out it'd been repossessed because Honda did not let me know about late payments. When I called Honda Financial, they told me they'd tried to reach out to me but, when I asked, it had been to 2 phone numbers on my account that were not mine. No idea where they came from and Honda 100% knew my number as they'd called to buy the car from me many times the months prior. Long(er) story short, it took nearly 2 months of a series of huge headaches, including hundreds of dollars in fees for tow yard, late fees, LA city form processing fees, etc to get the car out of impound. HUGE, HUGE HASSLE, including training back to SD and then back up to LA. Multiple calls every day to multiple Honda support teams to piece together what I needed to do to get the vehicle back. Each conversation would offer new, critical information on the process about 1/3 times I called. Still, ended up scrambling at the last leg because it was not made clear until very late that a cashier's check was required to send in to Honda which ended up being a pain with my current bank being based on the east coast. Came within 2 days of not meeting the needlessly set deadline (after requesting a 10 day extension) before they'd take the car and sell to auction. Only reason I did so was to pay the car off (~$12k including all the fees) so I could officially own it and sell it for more money. Shortly after I officially purchased the vehicle, Mossy Honda sent me a letter offering $22,370 to buy the car back. As much as I did not want to sell the people that had just put me through months long bureaucratic nightmare, that was a solid offer. Had the vehicle detailed a few days ago (for several hundred dollars), then car washed again today before I took it in for appraisal. The WONDERFUL (/s) Mossy Honda team took a couple minutes to look the car over, start it, etc. The only issue the appraiser (do not recall his name, unfortunately. Sales rep I worked with is named Dwayne but I have no reason to believe he has anything to do with this garbage experience) mentioned was that he "believed" that I had the front left panel (headlight housing) repainted. Informed him that I had not had any work done to the vehicle outside regular maintenance. Just under 4 years of eventless vehicle stewardship and had brought it back to the place I'd gotten it from, new, that had offered me $22.3k to buy it back. The appraiser (Paolo? something similar...) asked to see the $22.3k offer letter, showed it to him. He studied it for a long time, it felt like to see if it was a fake. When he was satisfied it was real, he told me that he was "sorry" and that the most he could offer was just over $16k. Told him that was nowhere near what they'd offered and was not worth it for me. He said "I understand" and just walked away. This organization is GARBAGE. I get that all of these giant corporations will never be empathetic but I paid way more money that I should have for a 3+yr lease where I didn't drive the car practically at all for 2yrs of COVID (28k miles at appraisal, excellent condition). Again, DO NOT GIVE THESE PEOPLE YOUR BUSINESS. They WILL screw you at their earliest convenience. More

With vehicle supply shortages, looked everywhere for the car I wanted. Went to mossy Honda told them what I wanted and they had the car in two days. Negotiated a bit because of high “accessory” cost. They w car I wanted. Went to mossy Honda told them what I wanted and they had the car in two days. Negotiated a bit because of high “accessory” cost. They were willing to reduce this significantly to where I was comfortable. Finance was a breeze with no attempt to upswell. From the sales person, sales manager to finance, all were courteous and knowledgeable. See Aleks Colona fantastic and helpful sales person More

Very happy with the Mossy Honda of Lemon Grove dealership. They were fast, efficient and we got a great deal on our new Honda CR-V. As Honda owners since 2000, we will keep coming back for the gre dealership. They were fast, efficient and we got a great deal on our new Honda CR-V. As Honda owners since 2000, we will keep coming back for the great vehicles and the even better service. More

Open and friendly atmosphere in show room and sales floor W/ lots of smiling faces ------- W/ lots of smiling faces ------- More

Very clean environment. Friendly, courteous and accomodating personnel. Got a sweet deal. May God bless all your hearts. Merry Christmas 🎅 🎄 . accomodating personnel. Got a sweet deal. May God bless all your hearts. Merry Christmas 🎅 🎄 . More

I have been a loyal customer for Mossy Honda for quite few years by purchasing and or leasing many cars from them. But the last two we purchased one for my son Matthew and for his friend, they Cheated my few years by purchasing and or leasing many cars from them. But the last two we purchased one for my son Matthew and for his friend, they Cheated my son by giving him a Scratched Car even though they knew about it before my son drove it home about 12 miles only. This is not fair to make him leave the lot with this car even though he stated many times that he need a new one. At the end they forced him to bring the car after 3-4 days so he will not be able to exchange with a new one. It has been over 3 weeks and they still fixing the big Scratch plus they gave him a car to drive and it didn’t work after 1 day.. My son called the Corporate office and they said they will take care of it. We are waiting to see now. More

Very friendly and professional got I was looking for. It was an excellent experience and the customer service was great. Thank you was an excellent experience and the customer service was great. Thank you More

Good customer service and the sales representative, Michael Conroy was very professional. I was very please with him helping me to purchase my new vehicle. Michael Conroy was very professional. I was very please with him helping me to purchase my new vehicle. More