Mossy Honda Lemon Grove | Page 11

I’m very happy I chosen a Honda brand this time , sales manager and sales person are very profesional and kind , they made the process fast and easy , i will recommend to friends and family ❤️😀 manager and sales person are very profesional and kind , they made the process fast and easy , i will recommend to friends and family ❤️😀 More

It was fast , easy and would go back again. I’m already a repeat customer. I’m already a repeat customer. More

This dealership was organized, clean, well maintained. I was very impressed with their waiting area and drinks they provided while you wait. My service rep Jaime was awesome. Always answered my questi I was very impressed with their waiting area and drinks they provided while you wait. My service rep Jaime was awesome. Always answered my questions and kept me well informed with the progress on my vehicle. He was also very informative with the process on selecting services to be done and finance options. Always made sure I was ok with everything and made me feel like I have been a customer for a long time. Manager Jerry also was very helpful with my rental. Made me feel comfortable with small talk and made sure I had a vehicle before the closing. Wonderful Customer Service More

The staff were all very helpful, answered all our questions, accommodated our requests and followed up where needed. questions, accommodated our requests and followed up where needed. More

Short story: service technician failed to listen to what I wanted done. Long story: My vehicle failed a smog test due to a P0171 (too lean) code. After doing some research online, and knowing that my PCM wa I wanted done. Long story: My vehicle failed a smog test due to a P0171 (too lean) code. After doing some research online, and knowing that my PCM was replaced by a non-dealer about a year ago (I do 90% of the vehicle maintenance myself), I discovered that Honda service bulletin (TSB 10-006) may be required to obtain a software update due to a possible faulty too lean code. When I arrived for my 8am appointment on Saturday, 05 Feb 2022, I explained this to the service manager/technician. At first she typed the code into her tablet to notify the mechanic, but then deleted it, saying that their mechanics check service bulletins anyway. After waiting almost all day for a diagnosis update, I called the service technician in the late afternoon, during which she stated that the mechanic was on the phone with Honda trying to figure it out, and that they would need to keep my vehicle until Monday. I called again on Monday around noon checking if she had any update, and she said that her and the mechanic would call me back at 2:30pm. Furthermore, she told me about a whole list of recommended repairs, totalling over $8,000 (including $2,565 for 6 new ignition coils and 6 new spark plugs, and $3,000 for a new engine wiring harness due to "tampering," This is on a 15 year old vehicle with 227k miles, worth only a fraction of that). When I asked if they are recommending new ignition coils because they are out of parameter, or just because they are not OEM, she didn't have an answer. I replied that the engine was running fine (very clearly on all cylinders) when I drove it there, and that there was no possible way that they're all faulty. Since they didn't call, I stopped at the dealer around 3pm and talked with the service technician and mechanic. I asked whether they had checked if the PCM required a software update per the service bulletin that I had mentioned on Saturday. They had not. I asked them to do so, but don't do any other recommended repairs. I also asked why they're recommending a whole new engine wiring harness. The answer I received was that "tampering" was evident, since I had "tricked" the variable cylinder management system to run on all 6 cylinders all the time using a VCM "muzzler" to prevent premature cylinder glazing (a design flaw in my opinion, although Honda denies it; assessment confirmed by the fact that the Honda mechanic noted during a leak down test that cylinder #1 had a 40% loss, cylinder #3 had a 28% loss, while all others were more "normal" at about 20%; note: on my year vehicle, cylinders 1-3 deactivate). Wow! After I called on Tues, 08 Feb around noon to see if they had conducted the PCM software update, they had. I asked to speak with the higher level service manager when I pick up the vehicle. Upon arrival, I explained to him my frustration that the service technician had not listened to what I thought was wrong from the start, as well as asked a few technical questions related to above. In addition, I told him that my bigger concern is that they would make the same outrageously expensive repair recommendations to someone who doesn't understand basic vehicle maintenance and repairs, and that they would be duped. I had been at the same dealer in June 2019, which they provided with another $8k dollar repair estimate. Part of his response was "you're telling us what to do, rather than us tell you!" Yes, that is correct. The customer is the boss, and if you don't understand that, you don't belong in service. I had been correct about what was wrong from the beginning, and lost use of my vehicle from Saturday to Tuesday. More

Mossy Honda Lemon Grove is a shady business employed by con artists. This dealership scammed me $1500 on a fake bogus "Inspection fee" for my lease buy out. When my 3 year lease term was about to end I d con artists. This dealership scammed me $1500 on a fake bogus "Inspection fee" for my lease buy out. When my 3 year lease term was about to end I decided to buy the car. During this process of the buyout I was told that there was a mandatory "Inspection fee" of $1500 which I thought was extremely high for an inspection. The car only had 13,000 miles and completely stock. I was told that it was a way for the dealership to guarantee that the car is mechanically sound. I fed into it but still felt the cost was too extreme. After all the paperwork was signed, unfortunately, I noticed the $1500 was itemized as a "Down payment!!!??", I never once mentioned anything about putting a down payment for the buyout!! And nowhere in the contract is there an itemized "Inspection Fee". After a little research I found that dealership cannot charge for inspection fees on a lease buyout, they can however charge a disposition fee but that only runs at most a few hundred dollars. When I confronted the manager the next day I questioned why is there no itemized "Inspection Fee" on the contract and I was told that it doesn't have to be on the contract!! So long story short, Mossy Honda Lemon Grove can charge customers a fee of their calling and categorize as a down payment and NOT be liable for those bogus charges. If an "Inspection Fee" is a legitimate and mandatory service for a lease buy out and itemized within the contract and stated everything the service provided then I would not have an issue but the fact that it is not, makes me question the business ethics of Mossy and Honda. More

Good , fast service , the Honda representative Are very Nice to talk , and they helped you well . Nice to talk , and they helped you well . More

Customer service can be better. No one really smiles at this location. I called to make an appointment to get my car serviced, and told them I had the Honda Sentinal plan. I thought they would already have this location. I called to make an appointment to get my car serviced, and told them I had the Honda Sentinal plan. I thought they would already have it in my account. When my service was finished and they tried to charge me, I told them I was on the Sentinal plan. The employee was not friendly at all and said, “You should have told me that you had the Sentinal plan when you dropped off your car.” I mean, I told them when I booked my appointment. He even said, “I could have given you a free tire rotation.” Which he then took back and said, “oh never mind, you didn’t buy the vehicle from us.” Also, instead of them texting me updates on my car or letting me know when my car was finished, I had to text them. They then texted me back a few minutes later stating my car was ready. I’ve been going to this Honda for many years and have always loved the experience. I don’t know what happened. I guess I have to go and look for a new place to get my car serviced. More

Nothing but the best service! Friendly employees, made leasing a car very easy! Over all good experience leasing a car very easy! Over all good experience More

DO NOT GIVE THESE PEOPLE YOUR BUSINESS. Sorry for long story, kept it as short as possible but it is a LONG series of injustices Mossy Honda has coldly dealt out. Horrible treatment of loyal customer for story, kept it as short as possible but it is a LONG series of injustices Mossy Honda has coldly dealt out. Horrible treatment of loyal customer for prolonged period. I leased a new 2018 Civic from this location a few years ago. Made every payment via autopay, no issues. That is, until I extended my lease due to personal health issues that necessitated my having a car for longer. Honda halted my autopayments (yes, I should have been more diligent about making sure they were happening but I had confirmed multiple times with Honda reps I was OK) and did not tell me that my payments were delinquent. Next thing I know, I'm in LA for one night, walk outside my friends house the next morning and my car is gone. Turns out it'd been repossessed because Honda did not let me know about late payments. When I called Honda Financial, they told me they'd tried to reach out to me but, when I asked, it had been to 2 phone numbers on my account that were not mine. No idea where they came from and Honda 100% knew my number as they'd called to buy the car from me many times the months prior. Long(er) story short, it took nearly 2 months of a series of huge headaches, including hundreds of dollars in fees for tow yard, late fees, LA city form processing fees, etc to get the car out of impound. HUGE, HUGE HASSLE, including training back to SD and then back up to LA. Multiple calls every day to multiple Honda support teams to piece together what I needed to do to get the vehicle back. Each conversation would offer new, critical information on the process about 1/3 times I called. Still, ended up scrambling at the last leg because it was not made clear until very late that a cashier's check was required to send in to Honda which ended up being a pain with my current bank being based on the east coast. Came within 2 days of not meeting the needlessly set deadline (after requesting a 10 day extension) before they'd take the car and sell to auction. Only reason I did so was to pay the car off (~$12k including all the fees) so I could officially own it and sell it for more money. Shortly after I officially purchased the vehicle, Mossy Honda sent me a letter offering $22,370 to buy the car back. As much as I did not want to sell the people that had just put me through months long bureaucratic nightmare, that was a solid offer. Had the vehicle detailed a few days ago (for several hundred dollars), then car washed again today before I took it in for appraisal. The WONDERFUL (/s) Mossy Honda team took a couple minutes to look the car over, start it, etc. The only issue the appraiser (do not recall his name, unfortunately. Sales rep I worked with is named Dwayne but I have no reason to believe he has anything to do with this garbage experience) mentioned was that he "believed" that I had the front left panel (headlight housing) repainted. Informed him that I had not had any work done to the vehicle outside regular maintenance. Just under 4 years of eventless vehicle stewardship and had brought it back to the place I'd gotten it from, new, that had offered me $22.3k to buy it back. The appraiser (Paolo? something similar...) asked to see the $22.3k offer letter, showed it to him. He studied it for a long time, it felt like to see if it was a fake. When he was satisfied it was real, he told me that he was "sorry" and that the most he could offer was just over $16k. Told him that was nowhere near what they'd offered and was not worth it for me. He said "I understand" and just walked away. This organization is GARBAGE. I get that all of these giant corporations will never be empathetic but I paid way more money that I should have for a 3+yr lease where I didn't drive the car practically at all for 2yrs of COVID (28k miles at appraisal, excellent condition). Again, DO NOT GIVE THESE PEOPLE YOUR BUSINESS. They WILL screw you at their earliest convenience. More