Mossy Honda Lemon Grove

Do not buy a used car here. I had thought buying from a dealership would be safer, but they are just as sketchy as a back alley car salesman. I just bought my first car on my I had thought buying from a dealership would be safer, but they are just as sketchy as a back alley car salesman. I just bought my first car on my own from Mossy Honda Lemon Grove. I was looking for a specific make and model of a used car that would qualify for the IRS Clean Vehicle Tax Credit. Alex Lopez was the salesperson I worked with, and he seemed very nice and genuine at the time, and my trust in him lead me to overlook other red flags and ultimately be taken advantage of. I was upfront about what car I was looking for and about the tax credit. The following problems occurred: -They used a bait-and-switch: they claimed they would sell the car for $1000 off the listed price and replace the damaged windshield. When I accepted their offer they said they would either sell it for the listed price and replace the windshield, or stick to the $1000 off but not replace the windshield. They only agreed to $500 off when I was about to walk out. -They lied: They assured me that the paperwork they had to submit for the tax credit would be no problem when I bought the car, but then failed to submit the paperwork in time making it impossible for me to claim the credit. This cost me $4,000 or 30% the price of the car. I suspect this was purely them trying to sell the car as fast as possible as well as pure incompetence -They gaslit me: When I asked for proof that they tried and failed to submit the tax credit paperwork, they did not provide any documents at all and tried to gaslight me saying that I only mentioned the tax credit after agreeing to buy the car, even though I took notes during all conversations with Alex that prove that this is not true. -They are sketchy: The buttons for the sunroof shade were professionally removed and replaced with a blank panel so that it was very hard to notice anything was missing until you specifically looked for it days later. The charging cable for charging at home was missing. They also claimed the car had been independently inspected but after purchase we found there was a broken tail light, making this claim dubious. -They ghosted me: After all this, Alex, who seemed so genuine in the beginning completely ghosted me with just a “sorry!”. I feel completely betrayed. Mossy Honda is just stereotypical sketchy used car salespeople who will do or say anything to sell a car masquerading as a legitimate dealership. I hope this review serves a warning to other people: Don’t let them take advantage of you like they did me. One important note: the service center where they replaced my windshield as agreed was excellent and extremely professional. So while I can recommend getting your car serviced here, do not buy cars from them. More

We are returning customers and drive about 3 hours each way to get to Mossi. It’s completely worth it. Best customer service ever. 100% trustworthy. Worries free experience every single time way to get to Mossi. It’s completely worth it. Best customer service ever. 100% trustworthy. Worries free experience every single time More

Mossy Honda LG is top notch, vibrant with exciting and engaging ENERGY!! They care about who walks in the door & strive to make customers feel special with TOP QUALITY. From the greeting to the gong, it's engaging ENERGY!! They care about who walks in the door & strive to make customers feel special with TOP QUALITY. From the greeting to the gong, it's electric. Clean, friendly and an EXCELLENT dealership to receive more than fair value while building an "I'll be back or referring relationship" attitude. Mossy means repeat business. Convenient location, fair pricing & Excellent service!! More

We couldn’t be happier with the service we received. Tom and the finance gentleman are the true definition of professional. Will recommend this dealership and those gentleman to anyone who asks. Tom and the finance gentleman are the true definition of professional. Will recommend this dealership and those gentleman to anyone who asks. More

They are Very kind people ,the best of customers service ever . I will definitely recommend this dealership ever . I will definitely recommend this dealership More

Blake Hudson is the best. Service Tech!!! Helpful, friendly, knowledgeable and goes above and beyond, to give the best service. Highly recommend him for the Service Department Service Tech!!! Helpful, friendly, knowledgeable and goes above and beyond, to give the best service. Highly recommend him for the Service Department. More

Great service! Everyone is very polite and I was so happy to start all this process with them! Everyone is very polite and I was so happy to start all this process with them! More

Carolina was so so great. Easy to communicate with and stayed true to her word. I would buy another car from her anytime! Easy to communicate with and stayed true to her word. I would buy another car from her anytime! More

Everyone was kind and friendly there to make it a great experience to get a car experience to get a car More