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Mossy Ford
San Diego, CA
419 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 419 reviews
January 05, 2023
I have had a great experience with Mossy Ford--from the initial lease of my vehicle, regular service appointments and then the vehicle purchase. They were proactive, straightforward and I felt they put me, initial lease of my vehicle, regular service appointments and then the vehicle purchase. They were proactive, straightforward and I felt they put me, the customer first. Very professional and provided me with multiple options, which I independently evaluated. Manny H. was extremely professional and helpful. I really appreciated the treatment I received. More
by Shari
Employees Worked With
Manny H.
December 27, 2022
I am very disappointed in this dealership I have like many trucks and cars since 1989 today I took my 2010 grand Marquis for a check up. They charge $500 for a diagnostic of two things. They checked my c many trucks and cars since 1989 today I took my 2010 grand Marquis for a check up. They charge $500 for a diagnostic of two things. They checked my check engine light they found a few things that needed to be done which I expected they try to charge me $6500 for parts and labor. I ended up taking my car immediately for a second check at a different place, they charged me a quarter of that $1400 for all the they wanted to do plus the company called the Ford company for a part which they buy parts from Massi Ford charges $100 over what another Ford company sells for a special pipe or hose some thing. I am very disappointed. I will share every day my horrible experience so even though I’m out almost $600 that’s just for checking to see what is wrong with my car. That’s called a diagnostic horrible the other company I took my car to did not charge me for a diagnostic. They said there’s no charge whether I get my work done there or not Massi Ford you are horrible. I’m so sad and I’m so disappointed in you shame on you you are not part of pacific beach or part of San Diego you are a rip off. More
by Never again
Employees Worked With
I will not add employees because it’s not the employees. It is the upper management and the owner Massi Ford has gone downhill. They used to be about the people kindness no more you guys are just Gaucher’s. I feel so sad for the seniors.
December 25, 2022
I have a Ford Fusion Hybrid and the AC was showing a problem with the fan like it was losing power with the level of speed 1 until 4. I dropped off my car with them on Monday morning at the first time. problem with the fan like it was losing power with the level of speed 1 until 4. I dropped off my car with them on Monday morning at the first time. On Thursday they called me and said my car was ready to pickup. They said the modem of the AC required an update what I had approved. I picked up the car and after two hours driving the same problem showed up. I contacted them again we settled up the day and time to check what is going on. I dropped the car and this time they said I could wait there. After three hours they said they had to replace the Blower Resistor because the first mechanic didn’t replace this part with the original part from Ford. I said alright go forward. They gave me back the car and the similar part so I could ask for the refund. After one hour driving the AC showed up the exactly problem like before. I recorded a video and email them and I am still waiting for an answer. More
by Wilson Freitas
Employees Worked With
Cameron Cole
December 24, 2022
Chris my sales professional at Mossy placed my order for my Bronco Wildtrak June of 2020. He communicated every month for two plus years. Best car buying experience ever. Love the Bronco my Bronco Wildtrak June of 2020. He communicated every month for two plus years. Best car buying experience ever. Love the Bronco More
by keithazeber
Employees Worked With
Caleb Knaggs
December 20, 2022
Excellent service and welcoming staff. Despite it taking more than nine months for the Mach-E to arrive, my experience with Mossy Ford was very nice. Despite it taking more than nine months for the Mach-E to arrive, my experience with Mossy Ford was very nice. More
by Cheyne
Employees Worked With
Caleb Knaggs
December 14, 2022
I went in to install parts that came with my car and had a professional team lead by Andrew take care of everything in a timely and competent manner. Thank you Mossy ford. Your people are gemstones. a professional team lead by Andrew take care of everything in a timely and competent manner. Thank you Mossy ford. Your people are gemstones. More
by Olu24wole1829
Employees Worked With
Andrew Monroe, Chris Cole
December 09, 2022
I have been using Mossy Ford for service for my Ford Escape SUV since I bought it there in 2009 and they always do a great job. Ryan the service rep was thorough, fast and kept me informed. Escape SUV since I bought it there in 2009 and they always do a great job. Ryan the service rep was thorough, fast and kept me informed. More
by nilesjo
Employees Worked With
Ryan Pearson, Service Dept
