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Mossy Ford

San Diego, CA

Overview
Reviews
4.7
421 Reviews
Call Dealership (888) 449-5192
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4570 Mission Bay Dr

San Diego, CA

92109

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By Type

Showing 421 reviews

March 30, 2023

Customer service and appointment scheduling was simple and great! Truck was serviced within the hour of making an appointment with no issues. More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Apple
Report | Print
March 29, 2023

Easy to schedule a service appointment…very fast check-in process…repair of a recall item was completed faster than predicted…clean and organized service entry and department…Sean took care of my car and app More

by kevinhaggerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Service Representative
Report | Print
March 27, 2023

Very helpful, quick service , the advisor made sure that I was taken care of. Thank you More

by Tiffanyapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Mar 28, 2023 -

Mossy Ford responded

Thank you Tiffany for taking a minute to share your service experience. We value business and appreciate you choosing Mossy. We look forward to seeing you again! Happy driving! Gina Gonzalez Customer Relations Manager

March 24, 2023

Always courteous, honest, and reliable. We have been customers since 1996. The service staff are excellent. More

by Jennifer B
Recommend Dealer
Yes
Employees Worked With
Kameron Cox, Andrew Monroe
Report | Print
Mar 24, 2023 -

Mossy Ford responded

Thank you Jennifer for taking a minute to share your service experience. We value business and appreciate you choosing Mossy. We look forward to seeing you again! Happy driving! Gina Gonzalez Customer Relations Manager

March 14, 2023

Great, fast service! Tiffany was extremely helpful. Gave me a quick check-in, cost estimate, and my car was up on the rack well within 30 minutes. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Apple
Report | Print
Mar 21, 2023 -

Mossy Ford responded

Thank you Nick for taking a minute to share your experience with Tiffany and service our team. We value your business and appreciate you choosing Mossy! See you back soon! Gina Gonzalez Ginag@mossy.com Director, Customer Relations

March 07, 2023

Personable and helpful staff that were communicative about my order and made my buying experience as easy as can be expected! More

by mason.hearn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caleb Knaggs
Report | Print
Mar 13, 2023 -

Mossy Ford responded

I am happy to hear that you had a great buying experience Mason. Our service does not stop there. We are a phone call away should you need anything at all. Thank you for choosing Mossy. Happy driving! Gina Gonzalez Director Customer Relations Mossy Automotive Group

Mar 21, 2023 -

Mossy Ford responded

Congratulations Mason on your new Ford. I love to hear that our team did a great job guiding you through the process. We know you will love your new Ford for years to come and we are a phone call away should you need anything at all. We value your business and appreciate you choosing Mossy! Gina Gonzalez Ginag@mossy.com Director, Customer Relations

March 02, 2023

Excellent quality of service. I have nothing but good to say. I am very satisfied and grateful!!! More

by lilychousa
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Cox
Report | Print
Mar 13, 2023 -

Mossy Ford responded

I am happy to hear that you had a great experience Lily. Our service does not stop there. We are a phone call away should you need anything at all. Thank you for choosing Mossy. Happy driving! Gina Gonzalez Director Customer Relations Mossy Automotive Group

March 01, 2023

Despite the long wait, my experience picking up my new Maverick was fabulous. Everyone at Mossy Ford was really friendly and helpful. Caleb went above and beyond to communicate with me and help me learn a More

by JeannineM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Caleb Knaggs
Report | Print
Mar 13, 2023 -

Mossy Ford responded

I am happy to hear that you had a great buying experience Jeannine. I'm sure your new Maverick was worth the wait. Our service does not stop there. We are a phone call away should you need anything at all. Thank you for choosing Mossy. Happy driving! Gina Gonzalez Director Customer Relations Mossy Automotive Group

Mar 13, 2023 -

JeannineM responded

Gina - I’m still waiting on some important information about activating my new alarm as well as paperwork about the warrantee & triple care extras. Thanks!

Mar 14, 2023 -

Mossy Ford responded

I don't have your full name to look you up. Please contact me directly at ginag@mossy.com. I look forward to speaking with you. Gina Gonzalez Director, Customer Relations

February 24, 2023

Tiffany was excellent and extremely helpful in service! Plus Mike T! Mike E. in sales is a pro! More

by F150Powerboost-Rocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany A. Mike T. Mike E.
Report | Print
Mar 13, 2023 -

Mossy Ford responded

I am happy to hear that you had a great buying experience. Our service does not stop there. We are a phone call away should you need anything at all. Thank you for choosing Mossy. Happy driving! Gina Gonzalez Director Customer Relations Mossy Automotive Group

February 17, 2023

The employee who helped us showed excellent costumer service, professionalism and knowledge of the matter. Thank you very much for the great service Sean! More

by t2polos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Feb 21, 2023 -

Mossy Ford responded

Thank you so much for taking a moment to share your experience. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Customer Relations Manager

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