Mossy Ford

Overall a great experience and great deal. I had inquired online and got immediate response from Derrel and Robin. I waited a few weeks because I wanted to sell my car on my own, I live about 30 miles away s online and got immediate response from Derrel and Robin. I waited a few weeks because I wanted to sell my car on my own, I live about 30 miles away so when I sold my car I did it at the bank in PB so I could just go straight there to get a new car. They picked me up from where I was to give me a ride to the dealership and immediately got keys for the car I had been looking at online. They offered us coffee, tea, popcorn and were very polite. I worked with Andrea and David the most. The deal took a while but that's what goes with any new purchase, overall they did a great job and made it easy on my end of the deal. I would definitely recommend this dealer. Also the other sales associates that I wasn't working with, were very sociable and polite as well. More

Karlo took great care of me. He listed to what I wanted to do for a trade in, spent the time needed to find me the perfect vehicle I wanted and worked out everything I needed and wanted to do. Justin was a to do for a trade in, spent the time needed to find me the perfect vehicle I wanted and worked out everything I needed and wanted to do. Justin was a great in finance and was very respectful and polite while explaining everything to me. David was worked the hardest with trying to figure out a deal and he did a great job to accomidate what I wanted in the deal. Great experince had at Mossy Ford. More

Shopped all over town looking for the best deal I could get. Called Mossy and spoke with Robin about the Explorer I wanted. She was very straight forward and friendly. Went in to see what they could do get. Called Mossy and spoke with Robin about the Explorer I wanted. She was very straight forward and friendly. Went in to see what they could do armed with all the information I had collected from the other dealers. Raul showed me the car I was looking for. (Its amazing all the extras this car has, and this sync system s awesome!) Robin came out and showed me a super deal. They beat the best offer I had received from anyone else! Made the deal and am loving my new car! Thanks Mr. Mossy!!! More

Went into Mossy Ford to buy a new car that the internet said was in stock. Had money in hand. The car was not there, but was in transit and sold to someone else. ( They said ) I was told by the GSM that I said was in stock. Had money in hand. The car was not there, but was in transit and sold to someone else. ( They said ) I was told by the GSM that I could order another one at MSRP. I gave them a $2,000 deposit. He indicated that the dealership has NEVER EVER sold a car above MSRP. My car would be in ,in 8 weeks. In 5 weeks, the same car that I had originally wanted to buy, the same type of car I ordered,with the same sticker price, arrived at the dealership. I was called by multiple people to tell me a car identical to the one I ordered had arrived, and if I wanted that one, to come in and buy it . I went to the bank, got a cashiers check for the down payment, $10,000 , went home to get my trade, and went to the dealership in about three hours. I started to fill out the paperwork, credit application, etc when the same GSM came over and told me the car was now $8,000 more than I was told it would be.I explained that he told me the dealership NEVER EVER sold a car above MSRP, to which he said, you are the first. I asked him how he sleeps at night after we shook on the deal. He just stared at me. He said that the actual car I ordered would be here in about a month, and that one I could have a MSRP. I asked him what would prevent him from trying to sell me that one at $8,000 over MSRP. His answer, and I quote " I can't four-tell the future." Nice honest place to transact business, RIGHT ? At that point, I asked for my money back. They were all too happy to refund my deposit and send me on my way.I actually was made to wait almost TWO hours to obtain my refund. Nice way to do business. I have two words for you . BAIT and Switch !! About three weeks later, I was called by the dealership again to tell me the actual car I ordered had arrived,and when would I be in to buy it. NO ONE at the dealership was ever told about my refund. BUY A CAR AT MOSSY FORD at your own risk guys!!! More

This was the worst experience ever! First I talked to Gary Johnson,He was very polite and respectful. I was looking at a car on the internet,He stated the car was having service done it should be done in Gary Johnson,He was very polite and respectful. I was looking at a car on the internet,He stated the car was having service done it should be done in a couple of days. I came down (85 miles) to find the car had been sold. BUT we have another car. I was already frustrated from the drive i decided to look at my ONLY option. after I talked to Ray The "TOP DOG" he explained that he cant at all work with the price. He stated 24999 was the absolute lowest he could go. THE STICKER PRICE WAS 21999. IDIOT He then stated even I cant go that low WHAT!!! I then told him you show me what the purchase price was and Ill pay anything he wants . Obviously he refused. More

I am a repeat customer at Mossy Ford dealership. I came back because of the great service that I have experience with the people that works there. Kendra specifically was most very helpfull and accomodati back because of the great service that I have experience with the people that works there. Kendra specifically was most very helpfull and accomodating with our needs. The service department also provided excellent service when I bring my 2005 Ford Mustang for maintenance. I just purchase a new 2009 Ford Ranger and a used 2001 Mercedes Benz and again Kendra and Leah at the Finance Deapertment are most outstanding. I will come back to this dealership when I am again in the market for Ford vehicle. This Dealership is highly recommended. More

I was very happy with my dealers laid back attitude (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of time and we were able to get the car we really wanted at a really good price! I actually came to the dealership to look at a different car and found that the Edge was not as expensive as I had thought. I wanted to get the Edge before but changed my mind because I thought it would be too pricey! I am very happy with my purchase!!! More

This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like xxxx was not the way to go. This is some highlights from my dealership from xxxx: 1. On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage. 2. I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment. 3. The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like xxxx. 4. The salesman was unorganized, forgetful, a liar, and an xxx hole. 5. The salesman denied the damage on the rim when we returned to point it out to the manager. 6. We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00. 7. A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built. 8. The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor. Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership. More

Boy were we fooled by Mossy FORD!! I thought I was impressed with the honesty when we put together our sales deal...then everything fell apart. We put down 2 deposits for my new vehicle....one to b impressed with the honesty when we put together our sales deal...then everything fell apart. We put down 2 deposits for my new vehicle....one to be cashed in 4 days, the other in 3 weeks. This would allow time for us to transfer fund between our accounts. We happily left the sales building and headed across the street to the finance department. We negotiated a fantastic rate and were very happy with the results. Contracts were signed, handshakes all around and we drove off in our wonderful new vehicle, leaving my beat-up trade-in behind. We were told we would have to purchase an extra key for my "new-slightly-used" vehicle and that would run about $80-$100. We were off to the dealership that made my vehicle (we did not purchase a Ford) a very happy family! As it turns out, a duplicate key actually costs $220 from Chrysler!!! Well, chalk it up to poor information and bad salesmanship....I guess we will just have to eat the cost. We will call this problem # 1. Here is where problem # 2 began.....I checked our account the next afternoon to see if the funds had transferred yet, and GUESS WHAT? Mossy Ford deposited our check? What happened to 4 days? I started to make phone calls and requests to our sales person, his manager, everyone. I was eventually promised my overdraft funds be paid back to me because "The person that deposited my check quit, but it was their fault." Are you kidding me? It took a week and a half to get the funds back, but eventually Mossy Ford made good on the deal. I assumed that was the worst of it - boy was I wrong! Two weeks went buy and we received a call from the finance department just as we were headed out of town on vacation. The message was, "Hi, This is Mossy Ford finance. There is nothing wrong, we just need to change a few things on your contact. There is nothing big, no problems, but we were able to finance you at a lower bottom line." GREAT NEWS! We go on our trip, return home and scheduled a time to come in to sign the "new" contract. Mind you, we are now 3 weeks post-sale. The price had dropped $3,000! We were skeptical, but nothing big stood out to us. We began to dig deeper, find that our APR had gone up 3% and our bottom line was dropped. Additionally, they lowered our monthly payments. You know the old saying, when it sounds too good to be true, it probably is? Well, we were had. The gentleman in finance told us that "We graciously took money from our own commission in order to finance you." Well gosh, wasn't that kind of them? No - it wasn't. Why? Because when I started comparing the current contract with the "new one" (thankfully I brought it with me) we realized that they eliminated some of the services that we purchased! They were no longer allowing install of our Car Trakker, eliminated our 60-month warranty etc. When we pinpointed the finance person about this, he became very, very angry and started telling us, "If Mossy gives some, you have to give too!" Are you serious? We stood our ground in a very polite way. After 20 minutes of back and forth I politely asked to speak with someone else. Wow - were these the wrong words to say! He started to tear up the "new contract" right in front of us! We stood up and walked away, to speak with the manager. Eventually we got what we wanted and signed the new contract. I was so disgusted with this entire process because the contract hold up meant that my trade-in was still not paid off, and the monthly payment was due already! I explained this to the manager and we were assured it would all be taken care of in 2-3 business days. 3 weeks went by and my trade in was STILL not paid off! After about 50 phone calls (literally) and a lot of irate inquiries to various managers at Mossy Ford, my trade in was paid off. That is it. No apologies, no "Let me make this right and stick to my word"..nothing. During this process, of course all our funds were tied up in deposits etc and we were unable to make 3 car payments. The interest on our trade-in grew, the payoff grew and became past-due. Did Mossy make good on the additional funds? NOPE. Our lender took our money from savings and our checking to pay the difference, despite the fact that Mossy Ford was the one with my vehicle and I had a Title Release form signed a month earlier! The only positive thing from this entire ordeal was that our original salesman tried to speak to our Lender (for the trade-in) to reverse the withdrawal from our saving accounts so that we could have some money for gas etc while we waited for 3 weeks for the payoff to reach them. His attempt did not work and mysteriously no one at Mossy Ford could explain why a pay-off check mailed to our Lender took 3 weeks to arrive. Then, 3 weeks later we get a letter from Mossy Ford saying we owe them $69 because the payoff amount for our old vehicle was lower than what they expected! Never again will I deal with Mossy Ford or Mossy More