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Mossy Ford

San Diego, CA

Overview
Reviews
4.7
421 Reviews
Call Dealership (888) 449-5192
View Awards

4570 Mission Bay Dr

San Diego, CA

92109

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Showing 421 reviews

July 26, 2023

Largest selection of Mach-E with friendly, helpful and caring customer experience! Great experience! Especially with my technology instruction. More

by carvxn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
Report | Print
Aug 11, 2023 -

Mossy Ford responded

Thank you for taking a moment to share your experience with our team. We know you'll love your Mach-e for years to come. We value your business and appreciate you choosing Mossy. Happy driving! Gina Gonzalez Director, Customer Relations

July 19, 2023

Had one of the best buying experiences at a car dealership that I have ever had. Great staff - sales, finance and more. Listened to all of our needs and we drove away with the car we wanted. More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Arekat
Report | Print
July 13, 2023

Everyone is so professional, polite and friendly. I just got my second car with Mossy and highly recommend Them . More

by taniamrll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Volk mar
Report | Print
Jul 13, 2023 -

Mossy Ford responded

Thank you for sharing your incredible customer service experience and for choosing us not once, but twice! . I am happy that our team guided you through your purchase experience. We value your business and appreciate you choosing Mossy. Happy driving! Gina Gonzalez Director, Customer Relations

July 04, 2023

Called ahead to see if the part for my 2015 F150 was available. It was and Mossy Ford provided the new key FOB and programmed it in less than an hour. More

by mwelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rogers
Report | Print
Jul 05, 2023 -

Mossy Ford responded

Thank you for taking a minute to share your positive experience. We understand your time is valuable and do our best to get you in and out as quickly as possible. We value your business and are here for anything further you may need. Happy driving! Gina Gonzalez Director, Customer Relations

June 30, 2023

Dealer made a deal they could not support and then tried to raise the price . sales mangers as well as salesman do not know about customer service. Kind of sad that I was treated the way I was after readi More

by Ordie
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Johnathan Powell, Ryan Martinez
Report | Print
Jul 05, 2023 -

Mossy Ford responded

Thank you for taking the time to provide feedback regarding your experience at Mossy Ford. We appreciate customers like you who help us improve our services. We apologize if you had a negative experience, providing a positive customer experience is extremely important to us. We would be more than willing to address any concerns or issues you may have encountered during your visit. Please feel free to reach out to me directly at (858) 581-7946. Thank you again for your time and we hope to have the chance to serve you better in the future. Best regards, Gina Gonzalez Director, Customer Relations

More
June 28, 2023

I was very satisfied with my service from Mossy Ford. The staff was very knowledgeable and nice. More

by Leanneardilla65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jun 28, 2023 -

Mossy Ford responded

Thank you so much for taking a minute to share your positive experience. I am happy to hear that our team took great care of you and your vehicle. We value your business and appreciate you choosing Mossy! Happy Driving! Gina Gonzalez Director, Customer Relations

June 25, 2023

Everyone was very friendly and helpful. The work was done in a timely manner. When I picked my Edge up they explained everything to me and then asked if I had any questions. They kept my ca More

by Rosemary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert,Ryan
Report | Print
Jun 26, 2023 -

Mossy Ford responded

Thank you Rosemary for sharing your great service experience. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

June 10, 2023

Great customer service. Good experience for my truck service. Did not get rushed and explained service in detail. More

by Elo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jun 12, 2023 -

Mossy Ford responded

Thank you for your 5 star review. We value your business and appreciate you choosing Mossy. Regards, Gina Gonzalez Director, Customer Relations

June 09, 2023

Very attentive staff that thoroughly explains what you need to get your vehicle in tip top shape. More

by aantiquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie/Robert
Report | Print
Jun 12, 2023 -

Mossy Ford responded

Thank you for your 5 star review. We value your business and appreciate you choosing Mossy. Happy driving, Gina Gonzalez Director, Customer Relations

June 04, 2023

I had a flat tire on my new Explorer ST , I called and they arranged for me to bring the tire it in the next day to check if it could be fixed. Robbie was very helpful and was apleasure to deal with. The More

by rnjones56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Report | Print
Jun 05, 2023 -

Mossy Ford responded

I am so happy to hear that we were able to fit you in and resolve the issue. You and your cars safety is top priority for us. We value your business and appreciate you choosing Mossy. Enjoy the Grand Canyon! Safe travels! Gina Gonzalez Director, Customer Relations

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