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Mossy Ford

San Diego, CA

Overview
Reviews
4.7
421 Reviews
Call Dealership (888) 449-5192
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4570 Mission Bay Dr

San Diego, CA

92109

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Showing 421 reviews

December 29, 2023

Excellent personable service. The work was done quickly and they offered to bring my vehicle back to my house with no charge. More

by Joesocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrell Dunivan, Dennis Ensminger, Diego Ancira, Caleb Knaggs, Adam Huizar, Khalil Arekat, Allan Alfaro, Austin Hope, Cameron Cole, Mario Herrera
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Dec 29, 2023 -

Mossy Ford responded

Glad to hear we were able to make your visit as convenient as possible. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

December 24, 2023

Really a very pleasant experience. From our salesperson Conner to the sales manager Colin the initial sale was very smooth and much easier than what I normally experience when purchasi More

by sjones116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner, Colin, Anita, and Natashia
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Dec 29, 2023 -

Mossy Ford responded

Thank you for your positive feedback. We're glad to hear that you had a pleasant experience with our sales team, including Conner and Colin. We appreciate your kind words about Anita and Natasha as well. We strive to make our customers feel welcome and provide a smooth car-buying process. Thank you for choosing Mossy Ford, and we look forward to serving you and your referrals in the future. Happy driving! Gina Gonzalez Director, Customer Relations

December 20, 2023

Anita, Ismael and Kahlil were all very proactive and contributed to a very pleasurable buying experience PMG More

by PMG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Arndt and Ishmaeel Fadel, Khalil Arekat
Report | Print
Dec 20, 2023 -

Mossy Ford responded

Thank you for taking a moment to share your experience with Anita, Ismael and Kahlil. We do our best to guide our customers through the process and make it as great as can be. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

December 02, 2023

Had a great experience at Mossy Ford. Our salesman, Caleb, was excellent, helping through the sale and all the way to the end with the intro to all the features of the truck. He cares a More

by sjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Knaggs
Report | Print
Dec 13, 2023 -

Mossy Ford responded

Thank you for sharing your experience with Caleb and our team. I am happy to hear that he went over the truck with you thoroughly. It's always our goal to make the car-buying process as seamless as possible, and we're pleased to know that you had a hassle-free experience. If there's anything else we can assist you with or if you have any questions about your new Ford, feel free to reach out. Gina Gonzalez Director, Customer Relations

November 30, 2023

My husband and I went in to look at a used truck and they ended up getting us a great deal on a brand new lease. Our salesman Connor was excellent and explained every step to us. More

by Kemik127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor , Khalil Arekat
Report | Print
Dec 01, 2023 -

Mossy Ford responded

Congratulations on your new truck! We know you will enjoy it for years to come. We value your business and appreciate you choosing Mossy! Happy driving. Gina Gonzalez Director, Customer Relations

November 26, 2023

3rd time financing a car with Mossy ended up being a great experience just like the others. Brenton was a great and personable salesperson and I truly felt like he had my best interests in mind More

by Kyler IV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenton
Report | Print
Nov 28, 2023 -

Mossy Ford responded

Thank you so much for taking the time to share your positive experience with Mossy and our team. We're thrilled to hear that your third time financing a car with us was yet another great experience. It's wonderful to know that Brenton was able to make your car-buying journey enjoyable and that you felt he had your best interests in mind. Providing excellent customer service and ensuring our customers feel valued is always our top priority, and we're delighted that Brenton exemplified this during your visit. We appreciate your continued trust and loyalty in choosing Mossy for your automotive needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future! Gina Gonzalez Director, Customer Relations

November 19, 2023

Everything went smooth. They took in my trade-in paid it off, and I drove off of the 2023 Ford edge ST. More

by joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
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Nov 28, 2023 -

Mossy Ford responded

Thank you for sharing your positive experience with Mossy! We're delighted to hear that everything went smoothly during your recent visit, from the trade-in process to driving off in your new 2023 Ford Edge ST. It's always our goal to make the car-buying process as seamless as possible, and we're pleased to know that you had a hassle-free experience. If there's anything else we can assist you with or if you have any questions about your new Ford Edge ST, feel free to reach out. Gina Gonzalez Director, Customer Relations

November 19, 2023

Very nice service from the manager cole tanks so much see you next time tnaks More

by andre sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Arekat
Report | Print
Nov 28, 2023 -

Mossy Ford responded

Thank you for your kind words! We're delighted to hear that you had a very nice experience with our General Manager, Cole. It's always our pleasure to provide excellent service to our valued customers. We appreciate your recognition and look forward to serving you again during your next visit. If you have any questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Gina Gonzalez Director, Customer Relations

November 16, 2023

Ford sent us a letter for recall, it was easy to make an appointment in the morning and the service was done early afternoon. I am happy with this appointment. More

by ytsliang
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Chavira
Report | Print
Nov 28, 2023 -

Mossy Ford responded

Thank you for sharing your positive experience with our recall service. We appreciate your prompt response to the recall letter and are thrilled to hear that scheduling an appointment was easy and that the service was completed efficiently. Our team works hard to provide a seamless and convenient experience for our customers, and we're pleased to know that we met your expectations. If you ever have further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Gina Gonzalez Director, Customer Relations

November 13, 2023

Our sales person kept in touch with me and let me know when the vehicle I wanted came in. We were able to negotiate via emails/texts, and there were no surprises when we went to test drive and purchase. More

by SPORTS111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismaeel Fadel, Khalil Arekat
Report | Print
Nov 13, 2023 -

Mossy Ford responded

Thank you for taking a minute to share your purchase experience. I am happy to hear that Ismaeel and our team communicated throughout the process and made it a smooth purchase experience. We know you will enjoy your new Ford for years to come. We value your business and appreciate you choosing Mossy! Gina Gonzalez Director, Customer Relations

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