Mossy Ford

I am very grateful to Ryan and his team, they were very efficient, thanks guys efficient, thanks guys More

Mossy Ford took us on short notice on a Monday am for LOF and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the w and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the work in about 2 hours and we were back on the road....very clean establishment, clean waiting facility including coffee bar espresso computerized gizmo!!! More

I have had nothing but excellent service at Mossy Ford for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX c for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX could get the part to them. I live quite aways from the dealership and so have to wait on service. They have always provided me an appointment and usually I'm on my way again within an hour and a half or two hours. More

All of the service department employees at Mossy Ford exceed expectations. Trish, Mike, Andrew, and Kameron are excellent. exceed expectations. Trish, Mike, Andrew, and Kameron are excellent. More

At first I was being batted between Parts and Service and ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to bring the car in, which I did. He did all the paperwork and said that the part was on back order and being re-engineered. I was now officially in the queue for the upgrade. I don't think that I was in any queue prior to Frank taking care of it. I appreciate his professional service. More

Great experience finally receiving my special ordered Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be. Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be. More

So much less than what it was five years ago. The turnover of employees should be a clue. The service now demands days for diagnosis. They will not honor any rental coverage until the diagnosis i The turnover of employees should be a clue. The service now demands days for diagnosis. They will not honor any rental coverage until the diagnosis is complete leaving you with days of no solution and no transportation. They no longer wash your vehicle after repairs, they no longer offer shuttle or covered Lyft rides. The professionalism and even language ability of initial service phone representatives is minimal. I am so disappointed and would never purchase a brand new vehicle from this dealership again. I invested so much to purchase my first brand new car and five years later I am simply disappointed and trapped. More

Typical purching a new vehicle is not the easiest of experiences, but this was the best. Working with Devin and Jimmy made it a very enjoyable and easy transaction. My wife and I highly recommend this t experiences, but this was the best. Working with Devin and Jimmy made it a very enjoyable and easy transaction. My wife and I highly recommend this team. More

Service people doing that best they can with what they are given, however not a friendly place for EV owners. New policy doesn't allow EV charging. "We don't give free fillups of gas so..." 2 reasons thi are given, however not a friendly place for EV owners. New policy doesn't allow EV charging. "We don't give free fillups of gas so..." 2 reasons this argument is invalid: availability of public chargers vs gas stations, cost of electricity vs gas Ford corporate probaby would not agree with this new policy, if this dealer wants to sell vehicles from both Blue and Model E divisions. We don't see the Ford SuperCharger network in they plans either! More

Very efficient service. Technicians did what was needed and made good suggestions.No hassle service. Thank you. Technicians did what was needed and made good suggestions.No hassle service. Thank you. More