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Mossy Ford
San Diego, CA
421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 421 reviews
March 31, 2025
BEST CUSTOMER SERVICE! ! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and ! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻 More
by Happy customer
Employees Worked With
Andrew Koesel
February 26, 2025
I wrote a 1-star review after a bought my Bronco in December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. O December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. One of my main complaints was that they got a Toll road ticket on my trade in vehicle. I asked them to pay it and the manager said it was no big deal.. Then this morning, 2 months later, I get a text from Toll roads saying they have reported this ticket to the DMV. Great. Thanks Mossy. The other reasons for my review: When I drove off the lot, I knew nothing about my car. Then a week later I went to Carlsbad Ken Grody Ford to buy floor matts. I asked a simple question about the car, and they were shocked I didn't know. They came to my car and spent an hour or more showing me all kinds of cool stuff. They had me download the app, etc. So it is seriously a 1-star for Mossy Ford. I can't even remember the name of the rep I worked with because he left me sitting in a chair by myself while waiting. He could have used that time to show me the app, etc. More
by credmon231
Employees Worked With
Ryan Martinez
June 05, 2024
All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo More
by david.sv650ddr
Employees Worked With
Khalil Arekat, Brent Roehm
March 18, 2024
I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and He told me that is all He would pay me period. So I put a For Sale sign on my used truck and got $3,300.00 from a neighbor. So be careful you get a good far appraisal on your car. More
by joe4409
Employees Worked With
Caleb Knaggs
February 27, 2024
I really like this Dealer! ! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say ! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say we live in Escondido but we like Conner for his great service. Mauricio & Tammy More
by morrisabello
Employees Worked With
Conner Mcclellan
February 01, 2024
I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People. the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People. More
by SDCARICK
Employees Worked With
Noriko Hayden
January 24, 2024
Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and cou Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and courteous while under the stress of the production delays. They explained as best they could why it was taking so long. Caleb was great at making the purchase paperwork as simple as possible. Noriko was also very competent. We would highly recommend them and Mossy Ford. More
by DCGC
Employees Worked With
Noriko, Caleb Knaggs, Brent Roehm
January 04, 2024
Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too , because of her we got few more service options on the car too More
by Farzaneh hassani
Employees Worked With
Johnathan and Noriko
January 03, 2024
We had a great experience @ Mossy our Sales Rep Kyle Pack was very helpful and knowledgeable about the car we purchased, the rest of the staff was also supportive in completing our purchase of our new vehicl was very helpful and knowledgeable about the car we purchased, the rest of the staff was also supportive in completing our purchase of our new vehicle More
by davis3574
Employees Worked With
Kyle Pack
