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Moss Motors BMW

Lafayette, LA

4.3
309 Reviews

1401 Surrey Street

Lafayette, LA

70501

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Showing 309 reviews

October 20, 2014

Easy! The whole process was easy! Chad walked me through the selection process giving advice when requested with the perfect amount of customer service. W More

by VickiEll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Trotti
Oct 20, 2014 -

Moss Motors BMW responded

Congratulations on your new BMW! Thank you for taking the time to write about your experience. It's great to hear that Chad Trotti made the overall process easy and met your expectations. Thank you for doing business with Moss Motors BMW and we look forward to working with you again in the future. Respectfully, Michelle LaPorte, Internet Manager

October 14, 2014

I could not believe how easy Robert made the process. With Robert's assistance and patience we got exactly what we wanted and are loving it. He made it a simple and pleasurable experience. He really knew More

by charrob19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 15, 2014 -

Moss Motors BMW responded

Thank you so much for sharing your experience with Moss Motors BMW and Robert Robertson. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new BMW. Robert and the team will be thrilled to hear your feedback! Respectfully, Michelle LaPorte Internet Manager

October 14, 2014

At Moss, you're the Boss! All of my expectations were met at Moss. I have alway enjoyed the process of purchasing a new vehicle at Moss. I have been completely satisfied with More

by Barbara1225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 15, 2014 -

Moss Motors BMW responded

On behalf us all of us at Moss Motors, I would like to thank you for sharing this great review about our dealership! We appreciate your business and please come visit us again soon! Respectfully, Michelle LaPorte Internet Manager

October 14, 2014

Great communication! Chad and Troy handled the purchase of our BMW very professionally and with great attention to detail. I started our search online and Chad responded t More

by grandoc
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Guidry, Chad Trotti
Oct 15, 2014 -

Moss Motors BMW responded

We would like to thank you for your recommendations and for this amazing review. It’s so nice to hear that Chad Trotti and Troy Guidry helped to make your experience such a positive one. Enjoy your new BMW! We appreciate your business and thanks again! Respectfully, Michelle LaPorte Internet Manager

October 14, 2014

Best experience Best and most painless new car buying experience ever! Michelle is pleasant, professional and a pleasure to deal with. Would recommend ther service an More

by kim.taylor.374549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Newland
Oct 15, 2014 -

Moss Motors BMW responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Moss Motors BMW with only the best there is to offer. It’s so nice to hear that Michelle Newland helped to make your experience such a positive one. Enjoy your new BMW! Respectfully, Michelle LaPorte Internet Manager

October 09, 2014

Mike is a very knowledgeable and professional sales rep! Wonderful Sales Experience! We were very happy with the assistance we received from Mike when purchasing our new car. He is very knowledgeable on th More

by cindy.broussard.98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 09, 2014 -

Moss Motors BMW responded

Congratulations on your new BMW! Thank you for taking the time to write about your experience. It is wonderful to hear that Mike was able to provide you with the wonderful experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Wayne Skinner General Manager/ COO

October 09, 2014

Top notch! Michelle provided me with a fantastic first time buying experience! She was very attentive to what I wanted, didn't push anything on me that I did not More

by ctveit123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Newland
Oct 09, 2014 -

Moss Motors BMW responded

Thank you for choosing Moss Motors BMW. Hearing that Michelle provided you with “ a fantastic first time buying” experience is the best thing we could hope for! We wish you many happy miles in your new BMW and look forward to serving you for many years to come! Respectfully, Wayne Skinner General Manager/ COO

October 08, 2014

GREAT EXPERIENCE, from sales to service!!!!! Great experience! Michelle is awesome!! Very knowledgeable and personal. She made purchasing my car a pleasant experience and I would recommend all More

by TCAIN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Foard, Michelle Newland
Oct 08, 2014 -

Moss Motors BMW responded

On behalf us all of us at Moss Motors BMW, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Michelle. We will be sharing your feedback amongst our team. Enjoy your new BMW and please come visit us again soon! Respectfully, Michelle LaPorte Internet Manager Moss Motors

October 07, 2014

Super experience! This was so easy - everything except waiting for the car to be built! Michelle was delightful to work with. She knows the products thoroughly and is a More

by denise.womack.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Foard, Michelle Newland
October 07, 2014

Michelle is the real deal. Michelle is the by far the best sales rep ever! Purchasing a new vehicle can be so stressful but not if you have a sales rep like Michelle Newland. S More

by sherrygm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Newland