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Moss Motors BMW
Lafayette, LA
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 309 reviews
March 06, 2016
Ultimate Buying Experince Michelle Newland made my buying experience flawless. I drove 2 hours to see her when there is a dealership right here where I live in New Orleans. The Michelle Newland made my buying experience flawless. I drove 2 hours to see her when there is a dealership right here where I live in New Orleans. The difference is customer service. Being in the customer service business it is a deal breaker for me. Michelle was professional and genuine from start to finish. She had my options ready for me when I pulled up. What I loved the most and really made me realize I made right decision with Michelle and Moss, she told me I need to see that smile and look on your face to know we have the right car! Going through a few cars and then....she saw it! she was right on cue..i fell in love with my new car. Genuine is rare but Michelle and Moss delivered. Everyone at the dealership was so kind and personable. My buying experience was definitely memorable. I have already recommended and plan on buying my next car from Michelle. More
by missaay2
Employees Worked With
Michelle Newland
February 27, 2016
Excellent Customer Service Michelle is an awesome sales person. This is my second purchase from her. She is professional, knowledgeable about the car and its features, takes Michelle is an awesome sales person. This is my second purchase from her. She is professional, knowledgeable about the car and its features, takes time with each of her customers and she doesn't rush through the sale. Michelle has an awesome personality and a smile to o match. I would recommend her to anyone interested in purchasing a BMW . More
by sandra50
Employees Worked With
Michelle Newland
January 05, 2016
Excellent Experience I did a lot of research online of several vehicles before getting in touch with Chad at Moss BMW. He was friendly, thorough, respectful, knowledgeable I did a lot of research online of several vehicles before getting in touch with Chad at Moss BMW. He was friendly, thorough, respectful, knowledgeable and had the patience of a saint. I had a lot of questions and he answered them all. There was no doubt that a BMW was the best choice for me after working with Chad. I could not have asked for a better experience before or after purchasing my new car. More
by WriteOn
Employees Worked With
Chad Trotti
December 17, 2015
Fantastic Customer Service from Michelle Michelle is very professional and provides the best of quality service. She is personable and dedicated. Great CA. I took delivery of my new F80 and Michelle is very professional and provides the best of quality service. She is personable and dedicated. Great CA. I took delivery of my new F80 and it was in great condition. The transition was very smooth and Michelle took care of a lot of my anxiety, as a new BMW owner. I recommend anyone interested in buying a BMW to go to Michelle. More
by ramo4878
Employees Worked With
Michelle Newland
November 24, 2015
Service Department is a JOKE Bought my preowned certified BMW in February of 2015. In September the service light came on and would die out. After calling the service department t Bought my preowned certified BMW in February of 2015. In September the service light came on and would die out. After calling the service department they said I could get it towed to Lafayette and would be carless until it was fixed because they had no loaners then told me I could go to enterprise and get a rental car but only reimburse me for only a percent of the bill! xx. Really a dealership with no loaners. After calling and complaining and raising xxxx my car was towed for free and someone drove a loaner to me! Which remember they didn't have any loaners. Recently my car had a coolant leak. I called service to tell them I was bringing it in. They said that it would be awhile before they could look at which I understand but then told me again no loaners were avalaible and that loaners needed to be scheduled 2-3 weeks in advance. Please tell me how in the world am I suppose to know my car will act up two or three weeks in advance. BMWs aren't cheap cars I do not understand how a dealership who makes tons of money doesn't have loaners for there customers! People have jobs were they need their vehicle. BMW service department is a joke. I will NEVER buy a BMW again ever!!!! More
by SCormier
Employees Worked With
I don't know
November 15, 2015
worst service ever One of the worst service experiences ever! Service was rude and incomplete. Stay away. Vehicle went in for routine maintenance, promised in three ho One of the worst service experiences ever! Service was rude and incomplete. Stay away. Vehicle went in for routine maintenance, promised in three hours. Took two days, no communication from Moss - no apology. Went in to pick up this AM and stood there unacknowledged for 5 minutes before we were barely acknowledged. When we inquired about the delay, received no answer - we were down a couple of guys I think is what the guy said. Ask to have the GM call me - we'll see if that happens. Asked for the GM's cards and was told "we don't have any cards, we're all new". The cherry on top of it all was car wasn't even washed - despite having it on the invoice that they washed it. I don't even trust that the scheduled maintenance was performed based on this experience - will likely have to take it over to Baton Rouge just to ensure what they said happened actually did. Pathetic - particularly given the brand and the expectations that go with it. More
by jml
Employees Worked With
Phillip Richard
November 05, 2015
"Excellent Customer Service" I went on line November 4th searching for an SUV and loved the look and body style of the Honda CRV and when I sent the information, I received a ema I went on line November 4th searching for an SUV and loved the look and body style of the Honda CRV and when I sent the information, I received a email from Jaron assistant within 10mins, I was extremely impressed by the quick response. I had an appointment with Jaron @ 14:00 and arrived at 13:45, I was greeted as I walked up to the door with a big smile and was asked can I help you, I informed the gentleman that I had an appointment with Jaron: but was 15 mins early. The gentleman stated that he was in and will let him know of my arrival. Jaron came out and shook my hand and introduced himself. Anyone knows that purchasing a vehicle is nerve wrecking, Jaron really listened to my concerns of what I wanted in a vehicle and patiently explained features and their functions: at first was extremely nervous but as the time past Jaron was easy to be around and he is knowlegdeable of what he's selling. Thanks again for your time, patience and understanding of what I wanted. More
by Mouton,Denise50
Employees Worked With
Jaron Guidry and Skyler Jenkins
October 13, 2015
Michelle is the best I have been involved with Moss BMW since 2011. Michelle has been above and beyond in all areas of her professionalism. Her personality is nothing sh I have been involved with Moss BMW since 2011. Michelle has been above and beyond in all areas of her professionalism. Her personality is nothing short of amazing. My fiance also bought a car from her last week and her eyes are still beaming from the experience. Keep up the fantastic work, Michelle! More
by MishoBoris
Employees Worked With
Michelle Newland
October 12, 2015
Michelle is exceptional! Michelle is extremely professional, knowledgeable on all things BMW, and dedicated to her clients. She did not let me settle for anything less than ex Michelle is extremely professional, knowledgeable on all things BMW, and dedicated to her clients. She did not let me settle for anything less than exactly what I wanted. Michelle is not only an exceptional saleswoman, but an exceptional person. She made the car buying experience so enjoyable! I will not purchase an automobile with anyone else! More
by kmmaybrier
Employees Worked With
Michelle Newland
September 02, 2015
Simply THE best! Michelle made buying a car so simple and fun. Usually, it's sort of a pain in the butt..not with her!! She definitely knows her stuff and is so passio Michelle made buying a car so simple and fun. Usually, it's sort of a pain in the butt..not with her!! She definitely knows her stuff and is so passionate about making your experience awesome!! she really rolled out the red carpet for sure!! I look forward to dealing with her in the future for my next BMW. I would recommend her to anyone!!!! More
by Ali A
Employees Worked With
Michelle Newland
