Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Moss Motors BMW
Lafayette, LA
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 309 reviews
April 04, 2016
Michelle Newland is the Gold Standard My experience at Moss has been stellar. Michelle Newland has provided us with VIP before, during and after the purchase of my vehicle. She has set a n My experience at Moss has been stellar. Michelle Newland has provided us with VIP before, during and after the purchase of my vehicle. She has set a new standard for the automotive account executive. Absolutely recommended! More
by PJA1977
Employees Worked With
Michelle Newland
April 04, 2016
Michelle ain't lazy, that's for sure!! : ) Not only will you be struck by her kind hearted spirit, but you will also gravitate towards her genuine excitement towards the vehicle you are looking Not only will you be struck by her kind hearted spirit, but you will also gravitate towards her genuine excitement towards the vehicle you are looking to buy. She believes in what she is selling and that speaks millions. She is not pushy but her persistence to give you a satisfactory experience and an amazing vehicle will definitely have you convinced that a luxury vehicle is what you need. Her relationship with you does not end after the purchase of the car. She will make sure you have everything you need well after you leave the lot. I highly recommend going to her if you want to turn buying a new (or used) car into an invigorating reality and not simply another purchase made out of necessity. She brings the excitement back into buying a vehicle, which is a rare quality to have and also experience. More
by Allyson Wade
Employees Worked With
Michelle Newland
April 02, 2016
Great Dealership and Knowledgeable Salesman My experience with Moss Motors BMW was excellent. Sloan Bennett was very knowledgeable, courteous, and very professional throughout my whole experienc My experience with Moss Motors BMW was excellent. Sloan Bennett was very knowledgeable, courteous, and very professional throughout my whole experience. I have to say that I have purchased many vehicles in my lifetime and the whole transaction process from start to finish has been the quickest I have ever experienced. Sloan and Moss Motors Staff went above and beyond. I had a memorable experience that I will never forget. I LOVE my new X5! Thanks Sloan & Moss Motors BMW! More
by pburns57
Employees Worked With
Sloan Bennett
March 29, 2016
Excellent service Michelle is very professional & knowlegeable. She was very helpful about showing us the features on the 7 series BMW we purchased with her. And she is Michelle is very professional & knowlegeable. She was very helpful about showing us the features on the 7 series BMW we purchased with her. And she is there for us when we need service even after the buying process! I will recommend her to anyone who wants to buy a car at that dealership. She was AWESOME!!!! Thanks very much Michelle!!! More
by racquel777
Employees Worked With
Michelle Newland
March 28, 2016
Awful service, Overcharged, Given many attempts to put right DO NOT GO NEAR ANYWHERE THIS DEALERSHIP! I purchased a used 2012 3 series coupe in early December (2015) for an agreed price of 22k. As I was sig DO NOT GO NEAR ANYWHERE THIS DEALERSHIP! I purchased a used 2012 3 series coupe in early December (2015) for an agreed price of 22k. As I was signing the paperwork, i noticed the price of 22070k. John (sales guy) said he'd get a cheque out to me later to refund the $70 mistake, so i signed. I've had about 15 emails with John and his manager since to try and re-coup the $70 and it's essentially been ignored. I've had many 'the cheque is in the post emails' but nothing ever arrives. I noticed after driving away that the car was always complaining about air pressure, I assumed it was due to changing temperatures, but a couple of weeks in i took it to the dealer in New Orleans, who informed me that the rim was cracked and I needed a new one. Fine the car was sold 'as is' but if this was there when I bought the car, it shows that the dealer is not checking / caring about the products that they sell. During this period, I also emailed their service department to see if the car was under warranty and if I could bring it in for servicing. I didn't get a reply. Update April 4th 2016: I received a response last week from a very apologetic Moss based on this review and was informed this would be resolved before the end of the week. It still isn't and i've heard nothing back. More
by JohnWNola
Employees Worked With
Ken K,, John Malveaux
March 28, 2016
Professional Salesman Our experience at Moss Motors BMW was very good. We had an excellent salesman, Sloan Bennett, who was very knowledgeable, professional and personal. Our experience at Moss Motors BMW was very good. We had an excellent salesman, Sloan Bennett, who was very knowledgeable, professional and personal. We highly recommend him when looking for a BMW. He told us to call him any time - even 1 am. in the morning would not be a problem. Very satisfied with our experience. More
by iceman12
Employees Worked With
Sloan Bennett
March 22, 2016
Great experience I had a great experience and customer service was excellent. I had some small issues not in their control and they made it as smooth as possible for m I had a great experience and customer service was excellent. I had some small issues not in their control and they made it as smooth as possible for me. Very satisfied. More
by Dmdugas
Employees Worked With
Michelle Newland
March 22, 2016
SERVICE EXPERIENCE The service experience was excellent from scheduling appointment to having vehicle serviced. I also tested drove a new BMW.The salesman named, Sloan The service experience was excellent from scheduling appointment to having vehicle serviced. I also tested drove a new BMW.The salesman named, Sloan Bennett was by far the most courteous and very knowledgeable about the type of vehicles in which he sales. More
by AviatorAH64
Employees Worked With
Sloan Bennett
March 21, 2016
Michelle Newland - awesome salesperson ❤️❤️ Michelle helped in building and ordering my new 528i. Michelle was very professional, pleasant, energetic, and she was actually as excited as I was Michelle helped in building and ordering my new 528i. Michelle was very professional, pleasant, energetic, and she was actually as excited as I was in building my new car. Michelle kept in touch with me by a phone call or a text message. My car finally arrived at the dealership on Saturday and Michelle worked her magic and had my car ready today with the help of other staff members of Moss Motors. Michelle also took the time in giving me instructions of all the features that came with my car. Michelle was very patient and was very knowledgeable of the technology in my new car. Mchelle and everyone at Moss Motors made me feel so comfortable and I felt like I was really important to them. Michelle I want to thank you for making the experience pleasant and exciting. See you soon! ?????? More
by Reb01223
Employees Worked With
Michelle Newland
March 14, 2016
Very informative, smooth car buying purchase I recently purchased a new BMW and must say, being a woman, the process can become intimidating. However, Sloan, made sure the whole process, from st I recently purchased a new BMW and must say, being a woman, the process can become intimidating. However, Sloan, made sure the whole process, from start to finish, was so informative and truly stress free. He was there to assist with any questions I had at anytime, worked with my time schedule and made sure I was comfortable with my decision. Thanks, Sloan. More
by Tlfbro
Employees Worked With
Sloan Bennett
