Moss Motors BMW

On my 3rd trip to get oil leak repaired? I brought my 525 XI in to repair an oil leak. They claimed to have fixed the leak but discovered that the oil leak was still leaking. Brought the ca I brought my 525 XI in to repair an oil leak. They claimed to have fixed the leak but discovered that the oil leak was still leaking. Brought the car back the next day to have the leak fixed again and they told me they didn't have a loaner so I had to reschedule. I rescheduled and they gave me an estimate to fix the oil leak but did discount the price due to not fixing the right oil leak the first time so I also had some other work done to the car (breaks/replace ticking lifters). They kept the car a couple of weeks and went in to pick up the car but the engine wouldn't run. So I wasted another trip. They called me and said that a vacuum hose was found not installed and had it fixed. Went to pick up the car and when I got back home I discovered that the oil catch pan was dangling lose where they broke the ends off when reinstalling it and that the oil was still leaking from the same spot. At this point, I called the service manager and told him of the issues. He told me that he would personally make sure it was taken care of and it has been almost 2 weeks and have not heard back from him yet... More

It was fabulous!! All I have to say is I love my new car!! It drives like a champ!! My customer service experience was excellent, right along with the sales person that All I have to say is I love my new car!! It drives like a champ!! My customer service experience was excellent, right along with the sales person that sold me the car! She was great!! I would recommend anyone to drive a BMW, and to go moss motors in Lafayette LA!! You will get a great deal on what ever car you want!! More

Great customer service We bought a 435i from Michelle Newland at Moss Motors a year ago. My husband and I are fairly tough customers and having both worked in sales at one t We bought a 435i from Michelle Newland at Moss Motors a year ago. My husband and I are fairly tough customers and having both worked in sales at one time, not that easily sold. Michelle is very knowledgable about the products she sells and is willing to go the extra mile when unable to answer a question or fulfill a request. Since the sale, she has remained a great contact there, going out of her way to make sure we received prompt attention. She manages to be an aggressive and effective sales person and liaison to her customers without being annoying. More

Michelle at Moss Motors is awesome! I was shopping for a vehicle, but wasn't sure what I wanted exactly. Michelle at Moss Motors listened to me and helped me figure out what would work b I was shopping for a vehicle, but wasn't sure what I wanted exactly. Michelle at Moss Motors listened to me and helped me figure out what would work best for me. Her knowledge of the BMW product is wonderful. She was not pushy in any way, instead she was patient and a pleasure to be around. You can tell that she is good at her job AND her excitement for the BMW line is very apparent!! As far as I am concerned, I won't ever shop anywhere else. ;) More

Terrific Surprise Michelle and her team helped my family give me the surprise I never could have expected. After losing my pre-owned 2005 BMW to a terrible flood, which Michelle and her team helped my family give me the surprise I never could have expected. After losing my pre-owned 2005 BMW to a terrible flood, which also claimed our house, I dreaded getting back into the tedious process of shopping for a new vehicle. Michelle always made me and my parents feel welcomed and gave us a sense of importance with her kind hearted and authentic customer service. I remember everyday how it felt to be surprised with my new 2016 320i, which I absolutely love to drive! More

Who knew? I walked in to Moss Motors with a friend who needed routine maintenance on his vehicle, with no intention of "browsing" for myself. After a cup of co I walked in to Moss Motors with a friend who needed routine maintenance on his vehicle, with no intention of "browsing" for myself. After a cup of coffee and a walk around the lot, I found myself test driving what was soon to be my new car! Michelle Newland and the staff at Moss Motors created an relaxed atmosphere which allowed an incredible experience to happen. Stress-free car buying?!? Who knew?! More

My BMW buying experience I have purchased a number of new vehicles throughout my life. The last 2 vehicles I have purchased were from Moss BMW with Michelle and I will never p I have purchased a number of new vehicles throughout my life. The last 2 vehicles I have purchased were from Moss BMW with Michelle and I will never purchase with anyone else. She's truly amazing! She makes purchasing a new vehicle an easy, fun and truly painless experience. I cannot express enough in words how much she effort she gives to make certain that I get exactly what I am looking for and at the price I can afford. She makes me feel like family. I purchased my last car 2 days ago faster than I can check out at WalMart😂...not kidding! I love this beautiful woman and will always go back to her for new car purchase. I will also recommend family and friends to her with no hesitation!! Love you Michelle and love my new car! You are truly amazing at what you do.😊 Kim Taylor More

Exceeds Expectations This dealership is top notch!!! Michelle Newland went above and beyond to make sure I purchased the car I wanted and have been eyeing for 2years. Sh This dealership is top notch!!! Michelle Newland went above and beyond to make sure I purchased the car I wanted and have been eyeing for 2years. She is very quick and professional; made me feel at ease with my purchase. This is my second purchase with Michelle and I would recommend her to anyone looking for a BMW. Thanks so much for caring about me as your customer. More

I have never had more fun buying a new car. Everyone at Moss Motors were very helpful and friendly, especially Michelle. You guys have got a gem in her. She's knowledgeable and super friendl Everyone at Moss Motors were very helpful and friendly, especially Michelle. You guys have got a gem in her. She's knowledgeable and super friendly. More

powerful personality and excellent sales I would recommend working with Michelle Newland at Moss BMW to anyone looking at BMW. She is extremely knowledgeable and goes above and beyond to mak I would recommend working with Michelle Newland at Moss BMW to anyone looking at BMW. She is extremely knowledgeable and goes above and beyond to make your car buying experience pleasant. I have never enjoyed the car buying experience. More than I did with Michelle. Thank you!!!!! More