Moss Motors BMW

"Michelle is the BEST!!" I recently purchased my car a couple of months ago. Michelle made the shopping experience pleasant. She was attentive to my needs and concerns. She wa I recently purchased my car a couple of months ago. Michelle made the shopping experience pleasant. She was attentive to my needs and concerns. She was punctual with finalizing the details for the purchase. Michelle went above and beyond with getting the best deal for me. She still continues to check in with me to ensure I am satisfied with my purchase. She definitely guarantees incredible service. I will continue to shop with Michelle for years ahead. Thanks again Michelle for all you do!!! More

Moss is boss!! This is my 5th car from Moss...4 BMW's and a Mercedes. Truly love the dealership. This is my 2nd BMW that Michelle helped me select. She is truly amaz This is my 5th car from Moss...4 BMW's and a Mercedes. Truly love the dealership. This is my 2nd BMW that Michelle helped me select. She is truly amazing and looking forward to future cars from her and Moss More

Superb Customer Service! Michelle is one of a kind! She is so sweet and helpful. She made the car buying process so smooth. I will definitely recommend her to family and frien Michelle is one of a kind! She is so sweet and helpful. She made the car buying process so smooth. I will definitely recommend her to family and friends. Love Love Love my new car! More

First class salesman with personable quality service Started looking for a car in January . Contacted many other dealerships and talked w many sales people . Mark was the only one who stayed involved and Started looking for a car in January . Contacted many other dealerships and talked w many sales people . Mark was the only one who stayed involved and kept me up to date until he found what I was looking for at the end of April . He has been top notch no pressure sales from beginning to end and the service he has provided beyond the sale is excellent . I can't say enough about him ! Moss Motors has the best ! Would recommend him to anyone and will hopefully remain within his client base ! Great job Mark , Thanks again Angie Chamberlain Joli Designs More

VIP service with Michelle Newland I drove to Moss Motors a few weeks ago in hopes that I'd find a new car because mine was falling apart. Being only 20 years old, this was a pretty int I drove to Moss Motors a few weeks ago in hopes that I'd find a new car because mine was falling apart. Being only 20 years old, this was a pretty intimidating thought for me, considering my parents live an hour away. The moment I walked up to the doors, I was greeted by Michelle Newland and instantly felt relaxed because of how personable she was. After only a few minutes I genuinely felt like I was talking to family, because of how much she cared and how she connected with me so easily! I left that day with a brand new car and a new friend. She gave me her cell and made sure to follow up and check in with me about how I was liking my car and if I had any questions or needed any help. Not too long after the purchase, my plate was ready for pick up (which btw was custom designed, thanks to Michelle). Being a student and having a job, it is sometimes difficult to find the time to get things done. I called Michelle to let her know I wasn't sure if I could find the time until after finals. Instead of letting me go without a plate for several weeks, Michelle got someone to bring me to and from work to accommodate to my schedule. When I was picked up from work and brought to Moss Motors to pick up my car, it was detailed and had my cute new plate on it. When I went in to get my keys, Michelle had my keys attached to a brand new BMW key chain she chose for me. Not only did I have an awesome experience, but my parents were also grateful that I was in the hands of someone that genuinely cared about me as a customer. I would absolutely recommend Michelle to everyone and anyone. I will definitely choose Michelle and Moss Motors for all things regarding my vehicle. Best service ever, hands down! More

Great Experience Mark made buying a car fun and easy, no pressure! Awesome salesman will definitely use him again. Not to mention I love my new car! Very pleased! I wi Mark made buying a car fun and easy, no pressure! Awesome salesman will definitely use him again. Not to mention I love my new car! Very pleased! I will refer him to friends and family! I highly recommend Mark. More

"Dealer of the Year 2017"??? Thats funny. If the award was for most incompetent and deceitful dealer of 2017 then yes. Every potential and existing customer should be aware that this is by a If the award was for most incompetent and deceitful dealer of 2017 then yes. Every potential and existing customer should be aware that this is by a wide margin the shadiest franchise dealership I've ever encountered (and I'm no spring chicken). They did $600 in "repair work" for me that repaired nothing and nearly left me stranded on the side of the road after coolant leaked out of the radiator hose they supposedly replaced. Cant say if this is attributable to general incompetence or fraudulent business practices, but I CAN say that when confronted with their mistake they refused to take accountability or reimburse me for the $100 invoice from my trusted indie repair shop to actually fix the leak. Instead they gave me meaningless assurances that they would look into it and never contacted me again. I have posted a more detailed explanation of the whole fiasco on their google and yelp reviews for the benefit of all. Also of note is that, of the 5 star reviews they received, only a couple were accompanied by any actual review content, and one was left by Joshua Begnaud who coincidentally has the same name as the Service Dept manager. Hmmm... Not saying that everyone at this dealership is dishonest, but clearly the management is unwilling to take any accountability for what goes on in their departments. And to not compensate me for the $100 invoice that i submitted to them to actually repair what they had supposedly done, speaks volumes about how they will react when someone else has their BMW repair botched to the tune of way more than $100. Fortunately, I live in Houston and have a multitude of choices when it comes to dealerships and indie shops, and I'll never have to deal with these clowns again. But, if you live in the Lafayette area and want to purchase or service a BMW from someone who cares and stands behind their work, drive a little further to another dealership and give this Titanic Shipwreck a wide birth. More

"VIP Treatment while Purchasing A Mercedes" My wife and I had a wonderful experience! We knew exactly what vehicle we were looking to purchase and the entire process was very smooth, convenient My wife and I had a wonderful experience! We knew exactly what vehicle we were looking to purchase and the entire process was very smooth, convenient and FUN! We made new friends during our purchase!!! We definitely recommend Mark @Moss Certified Pre-Owned to everyone! More

Best car buying experience ever! When I first arrived, I had no idea what type of vehicle I was looking for. Mark took the time to let me test drive what seemed like half of the cars When I first arrived, I had no idea what type of vehicle I was looking for. Mark took the time to let me test drive what seemed like half of the cars and SUV's on the lot! He was very patient, knowledgeable and kind. He never once stopped smiling, he looked me straight in the eye when speaking to me and made my car buying experience the best one I've ever had. Thank you Mark. I hope to buy many more vehicles from you in the future! More

Michelle is Boss at Moss! Michelle exceeded all of my expectations while car shopping...Thanks so much for greeting me in the parking lot and showing me the perfect BMW X5... Michelle exceeded all of my expectations while car shopping...Thanks so much for greeting me in the parking lot and showing me the perfect BMW X5... I love it! More